Horrible and terrible
Can't modify reservations at all even if you book early and someone from hotel wiz tried to request money from a different account of mine sayin it was for the hotel I don't even know how they got my other account information and they don't answer the customer service site just hangs up on you so you can't get into anybody and when you do, they're not very nice and they're very rude. I do not recommend this at all stay away from hotel wiz!
This is our Hotel Experience. First of all, hotel has a strange, unpleasant odor in the hallways and elevator. Our room was just ok.
There was a stink bug flying around the window in our room. The included breakfast is a scam. It's a paper bag in the front lobby, with a tiny muffin, and a fruit cocktail cup. Their Coffee is a disaster. The cream curdled. Never
Again!
My wife fell ill the day we were supposed to travel to visit her dying father. I called customer service well before check-in and asked to move the reservation back three days. The representative claimed that they could not change or refund the reservation amount. The first line at the top of their website reads Free Cancellation. When I asked for further explanation I was met with very rude responses. I eventually asked to speak to a supervisor and was left on hold for 20 minutes before hanging up. Use any other service out there. This company has no interest in customer service, only in customer money.
Very pleased with everything! Convenient location close to I-85 & COSTCO. 24 hour coffee in the lobby, professional staff, good hot breakfast, clean & comfortable beds. (Coffee could be better. It had an aftertaste that could've been caused by the water.)
Although I haven't arrives at my hotel yet, which will be in a few days, HW immediately emailed me the confirmation and the agreed upon price. They actually are the cheapest across the board for this reservation. I hope to use their service again
I enjoyed my stay at Virgin Hotel by Hilton Las Vegas. The entire hotel was very clean, new and trendy. Plenty of food options. I enjoyed using the gym, spa and juice bar upstairs. Casino & bars definitely get a bit smokey and noisy at night but that's to be expected. Location is in a more quiet area off the strip very close to the airport. Staff was friendly. Bed was comfy. Loved the crystal themed lobby and Palo Santo toiletries.
Booking was easy and more affordable then all other options for the night we were looking at. Only issue was there is no option to include that we needed a pet friendly room, so I had to contact the hotel myself and let them know.
Hotel is okay for the money, the 1st night we were put in a room where the A/C didn't work and it was nasty, was told at first no other suites were available. After staying in the room a few hours called to complain but then told they did have another king suite right next door & we were moved to a new room. Suggestions, please be more thorough with cleaning, & the elevator should be cleaned as well, floor, walls were not cleaned at all during my four day stay. Breakfast bar was okay for a small hotel. Coffee was good.
Thought I'd give these guys a try after using so many others in the past. Must say they were quick, easy, and absolutely had the best prices! Will check with them first in the future. Thanks for a great experience!
You need to remind your housekeepers to not unplug fridges when cleaning rooms or leaving rooms the fridge should always be plugged in so it is cold when the guest gets there... Fridge was room temperature actually warmer and full of water from I guess a defrost if you're housekeepers are going to defrost make sure to plug in after and clean up all water, beds were really really really squeaky and moved along the floor getting into them. The overall cleanliness of the room was excellent.
Hotelwiz has a rating of 3.7 stars from 1,841 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hotelwiz most frequently mention great price, easy process and front desk. Hotelwiz ranks 2nd among Travel Deals sites.