I ordered my second Bril after the first one stopped holding a charge after almost two years of daily use. When I received my second one it held a charge for one use and then it stopped working. I have tried several times to contact Brill for a replacement or refund and have received no reply. I am very disappointed with their customer service.
It's a cheaply made product, looks like a $0.50 crap you can buy on Alibaba and Aliexpress, and it doesn't last long either. First one died within 6 months, second one lasted a bit longer than that. Definitely not worth $35+ for this crap... I'd give them $2 for these things if I ever had to buy these again, or grab some cheaper options from Aliexpress instead.
Hello - thank you for sharing your experience with us. We’re sorry to hear about the issue with your Bril UV Sanitizer. Please reach out to us directly at service@getbril.com, and we’ll be happy to assist you.
Bril uv sanitizer seemed to work well...for a few months and now it will not charge. Iconfirm that I followed their instructions so that is not the issue.Unable to get a response from customer service so I will probably have to just move on. At this point I do NOT recommend you buy this product
Hi David, thank you for sharing your experience with us. We’re sorry to hear about the issue with your Bril UV Sanitizer. Please reach out to us directly at service@getbril.com, and we’ll be happy to assist you. Your satisfaction is important to us, and we appreciate your patience as we work to resolve this for you.
I was thrilled initially, I love UV sanitizing and this is lightweight, the charge lasted a long time and it has a built in magnet for easy organizing and the window allows assurance that the product is working. However- it only last 4.75 months. Very disappointing.
Hi Mae,
Thank you for your feedback! We're glad you enjoyed the features of our product, but we're sorry to hear about the short lifespan. Please contact our customer support at service@getbril.com so we can assist you further.
Won't charge anymore. Guess it is disposable? Bought 5 of these for Christmas'22 and none charge!
Solid red - left charging nothing works. No longer light to sanitize on all 5 I bought for family.
Great product up until now they are disposable.
Sorry about the trouble with charging. These devices have rechargeable batteries that do have a limited lifespan. The lifespan of the rechargeable battery will depend on how often the device is used and recharged. Please reach out to us directly to troubleshoot at service@sling.shop.
I got one for Christmas 2023. It's now Feb 13 and it won't charge. It just flashes red….plugged it in for days. I think I should get a replacement….the warranty says only 30 day warranty. Evidently, the company doesn't stand behind their product.
Hi Joan, we're sorry to hear about the issue you're encountering with charging your device. Please contact our customer service at service@getbril.com
It worked fine at first, until the red light came on so I charged it for 24 hours and the red light didn't turn green. So I charged 10 more hours. It never was able to charge, I used a new block, and the wire in the bril box. Unsuccessful I was able to use for a short period of time.😕
Hi Rommell,
We're sorry to hear about that. Please contact our customer support at service@sling.shop we can assist you further.
Initially bought 3 and thought they were pretty good so I ordered several more for the family. Unfortunately, the second order took over a month because it was flagged at customs, so between the high exchange rate and the extra duty and taxes I was charged, they became way overpriced. I can only hope they last longer than many of the reviews I am reading.
Was told today by customer service that there's a one year warranty and the product is expected to last two years! Mine lasted 17 months and my son's 18 months. Disgusted that they refuse to replace my product. Was told to buy two more if I wanted to replace them. Why would I spend $85 every two years for a faulty, shabbily built product? Save your money and don't waste it by purchasing this product.
I was skeptical at first, but it is nice having my brush covered and protected all the time. I have gifted this product to family and friends, and they love it as much as I do.
Overview
Bril has a rating of 3.2 stars from 65 reviews, indicating that most customers are generally satisfied with their purchases. Bril ranks 1st among Dental Products sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Shelley,
We’re sorry to hear about your experience and want to help resolve this for you as quickly as possible. Our customer service team responds within 24 hours. If you haven’t received a reply, it’s possible our response may have gone to your junk/spam folder, or the email may have been sent to the wrong address.
Could you please contact us again at service@sling.shop with your order number? We’ll make sure to look into this and assist you promptly.
Thank you