Bril
Questions & Answers
If my blue lite doesn't go on does it mean it isn't working I bought mine less than a year. Ago about October and my lite no longer goes on?
Asked by Martha H. on 3/23/2025
2 Answers
Geoffrey S.4/2/2025
Martha,
Addressing your question directly, no, the blue light not lighting does not mean the device is not working. Bril uses ultraviolet (UV) light to sanitize the toothbrush and the ultraviolet wavelengths are invisible to the human eye. Because of that, a regular blue LED light was added as a mere indicator. That means it's possible the UV light is still functioning fine even if the blue light has somehow stopped working. They are not one in the same.
That being said, you should definitely contact customer service about your device and they'll take care of you.
Addressing your question directly, no, the blue light not lighting does not mean the device is not working. Bril uses ultraviolet (UV) light to sanitize the toothbrush and the ultraviolet wavelengths are invisible to the human eye. Because of that, a regular blue LED light was added as a mere indicator. That means it's possible the UV light is still functioning fine even if the blue light has somehow stopped working. They are not one in the same.
That being said, you should definitely contact customer service about your device and they'll take care of you.
Customer S.4/2/2025
Hi Martha,
Thanks for reaching out! We'd be happy to look into this.
Please email us at service@getbril. Com with your order number, and our team will assist you further.
Thanks for reaching out! We'd be happy to look into this.
Please email us at service@getbril. Com with your order number, and our team will assist you further.
Add your answer
Click to upload/insert
or drag & drop