Finish LineReviews 232

I order my husband a pair of Jordan once I received my order it was one Shoe in the box. I have been told several times that the shoes would be here in 4-6 business days. But to get told today that the shoes are no longer available. But they have been giving me the run around.

Do not order online! Buy in store! My package was delivered 2 days early (good thing right?) Unfortunately I was not aware of this. The package was left at the bottom of my stairs and subsequently stolen. I called customer service and was advised I'd receive a refund due to this. A week later after not receiving a refund or any further information I contacted finish line today and was placed on hold for 15 minutes. I called back and spoke to someone who stated since it was delivered to the right address I would not receive a refund. I advised the package was not delivered on the day I prepared for it to be delivered and asked to speak with a manager and was advised the manager was on another call. After being placed on hold again I was advised another refund request would be issued and waited for an invoice number. Instead the call was terminated on their end. I called for the 3rd time and immediately asked for a manager, sharing the details of both previous calls. I got an apology and an explanation of what had already been explained. Never got to speak with a manager.

They had sneaker mark 100and charged me 145 at the Berkshire mall. Will not shop at this store agian also asked for corporates number and they would not give it to me.

Marcus was very helpful. He was working the men's side of the store and was still able to navigate his way to the women's side and get us what we needed!

Tuttle Crossing Finish Line

Customer beware! I ordered a pair of women's converse, and I was sent the mens size. I repackaged the item and brought it straight to fedex. I watched the tracking and saw that it arrived back at their warehouse on April 8th. By April 22nd I emailed them and asked them for my refund, I was told 3-5 more business days. Okay that's fine. But then the refund never came! So I reached out again and was told the refund was cancelled because the weight of the package was "slightly different." Excuse me? I have called and emailed back and forth with customer service and was told that I should contact fedex to confirm the weight of the package and have it updated. Uh why? You've had the package at your warehouse for almost a month. Just open up and check the package? It's pretty apparent this is a scam they are running so they get to keep the return and your money. Reporting them to the consumer financial protection bureau and the federal trade commission for online shopping. This is not how a reputable business is run! Also they outsource all their customer service to India, which I already take issue with. And good luck getting a supervisor on the phone. This company is a joke and I will buy from anywhere else before I buy from finish line.

It really saddens Me that you all will have a person with such RUDE behavior towards the City Officials and the Chief of Police in Michigan City, Indiana managing your store. It disgusts Me to get on Social Media to view this Slander from a store Manager that I shop from frequently with such a NASTY MOUTH Manage one of you alls stores located at Premium Outlet in Michigan City, Indiana. How do you think Chief of Police or the Mayor Of Michigan City is going to feel when they walk into Finish Line and see this Unprofessional Rude woman who has attacked and spreader lies about one of Our Dedicated City Officials. It's like she's attacking everyone, including Myself who's worked for you all before and who has been a Winner Circle Member for years. Not to mention, she fired My Son Via text message which is improper termination and is Clearly a lawsuit against you alls Company. As a Business Owner Myself, I would NEVER have a Person like Mrs. Walker running, managing and or Operating My Business.

I ordered a pair Nike Air Force Ones for my daughter online for Christmas. She wore them to school and complain that they didn't fit. When I looked at them, I noticed they sent us a size 10 and 7.5. I called customer service and they stated that they couldn't accept a return because the shoe had been worn and its been over 45 days. I understand the return policy but this is exigent circumstances. REALLY, what can I do with one shoe that fits? I have been a loyal Fishline customer for years but that stops immediately. This is bad business.

I tryed to buy a pair of Jordans for my daughter and I, along with a jacket. Upon paying, the order was placed to my old address. I made sure I fixed that before purchasing. Anyways upon receipt, I saw the address wasnt saved. Called C. Service ASAP! After waiting 45 minutes for someone to help me, the customer service agent "supposedly" canceled the order. I waited about 2 hours, no email confirmation! I called back, another 20 mins for another agent. He apologized and told me, it was never canceled and he will have to cancel the order. On the phone with him for about 15 mins to RECANCEL ORDER! I Waited again, no email confirmation. I called back, now I can't get through... I told myself I will just call early in the morning. Next day I recieved confirmation, IT WAS SHIPPED! IM SO ANGRY! $300 DOLLARS DOWN THE DRAIN! I NEVER LEAVE A REVIEW, BUT THESE PEOPLE ARE THE WORST! NEVER, EVER, WILL BUY AGAIN FROM THIS COMPANY. WILL BE POSTING ON SOCIAL MEDIA WITH ALL THE CONFIRMATION CALLS TO CUSTOMER SERVICE!

I ordered a pair of Jordan's for a Christmas gift and received 2 different sizes. Called service numerous times and waited on hold for literally HOURS and never received an answer. I have a paper trail of emails exchanged back and forth, saying they cannot send a return label only FedEx and such. I finally just went and returned them to the store, the store manager called customer service and got a confirmation number however now the order says complete. No shoes were shipped no refund no communication at all. I would NOT recommend at all, sadly I am out of the gift and also my money.

I received some shoes recently and I love them the color the material everything it's a 10/10 and I would order from finish line again

I bought a Nike sweatshirt outfit online, but it was shipped with the ink-filled security tags still attached. My nearest physical store locations are over an hour away, and after calling them, I found they do not utilize the same inventory tag system and wouldn't be able to remove them anyway. After calling customer service, I was placed in a line for 51 minutes and decided to send an email via the contact form online. After over a week of no response, I decided to call again and was placed into another line of 58 minutes. I finally resorted to watching multiple youtube videos and attacking the tags very carefully with a dremel tool. The clothes are fine, but I won't be purchasing anything else from Finish Line until they get their customer service sorted out.

Me and my wife ordered 4 pairs of shoes 2 kids pairs and 2 adult pairs. Well we received 3 of the 4 pairs an I have been trying for over a week and a half to contact someone but when I call I just set waiting for 2 or 3 hours and no one answers my call at all I have sent multiple emails and got nothing back. This is the absolute worse company I have ordered anything from they don't give a $#*! about there customers so I would spend my money elsewhere. They won't be getting anymore money from me.

Purchased shoes 1/7, received tracking information 1/7 however shoes did not ship until 1/11. When I inquired, I was told with 5-7 days for standard shipping. Why send the tracking information the same day? It is 1/16 and shoes still have not been delivered.

Also purchased from a competitor the same day. I have received shoes, returned for a larger size, and they are scheduled to be delivered tomorrow. My advice, shop somewhere else.

Wait times on customer service telephone line is over 1 hour everytime that I have called.
Stay Away!

I order two pairs of shoes that were in stock and a week later they said they canceled my order and refunded my money cause they couldn't fill the order they didn't offer a replacement or discount for their mess up. I would recommend you buy from a place with better customer service cause they are unprofessional and didn't even state a reason why they cancelled my order and gave me a refund

Never received order for Christmas gift for my daughter left her crying on Christmas without a gift. They gave me the run around 4 calls waited 2 hours each time to get lied to about replacement then a cancel without warning then 3rd & 4th call run around about when my refund was processed now over a month after order & still no refund now it's just online robbery by Finish line. DO NOT PURCHASE FROM THIS COMPANY! Would give negative stars if I could😡

Ordered 2 pairs of shoes for my son and a week later while waiting for them they canceled my order!... while my son has been looking in the mail for them asking me when they will be here...horrible company. They shouldn't let you order if items is not available. Called customer service and an hour wait. So will never order from them again and want others to know this place is a rip off.

My family purchased the Nike air forces for Christmas 2 yrs ago(this problem has been going on for a while) anyways we return the first shoe because it was two big. We bring it back to the store and they don't have the size we need so we order online. Send us right size but in kids so it did not fit. And we ordered the $110 adult shoes. The kids ones are $90. And we get the kids ones and we're like this is not right so we brought it two the store. The guy says sorry we can't refund u the price even though we had the receipt. They take the shoes and don't give any refund not even $90. Our family calls the company. A women tells us we will get a full $100 refund in the next month. January 2024 way after the women told us we will get the refund no money. This company owes me and my family $110. And it does not look like they will be paying it. The shoes were in ok condition not the best I've seen but it was only two of there pairs. Anyways a fine company to shop from just do not return the items because it may not go well.

Ordered sneakers for my son. They were in stock and my order was confirmed. Over a week later I get a cancellation email with no reason or path toward resolution. Never again.