This is the second time writing this after my first time got deleted on another site so it is still excluding details. I tried to order shoes at this location ON MY BIRTHDAY because they didn't have my size in stock. Of course I wanted to double check the order to make sure everything was right. The employee got the size wrong after me telling him 3 times the right one. We paid CASH and wanted to cancel the order. The manager and employee tried to figure out what to do for 15 minutes while we WAITED and didn't know what they were doing. After, the "manager" called customer service and still 30 minutes later still had not told us anything. Finally, my sister had asked him 3 times what was going on while he was literally IGNORING HER right in front of her face after ignoring us this whole time. He eventually (the third time asking) said that he couldn't cancel the order in his system so he had to cancel it within customer service. 45 minutes go by and he still hasn't told us what customer service was saying so we asked and started to get upset since he was being so rude.

He told us we had to put in another order to get the shoes and PAY AGAIN instead of just getting a refund! He didn't tell us anything customer service was saying and he just hung up randomly and told us we would get a $100 check in the mail in 5-7 business days, from customer service. It was definitely VERY UNPROFESSIONAL how he treated us that my family will never shop for shoes there ever again and not ever order shoes again.

This was on September 5th. It is now September 25th and still no check! I have called customer service 3 times and they have bullshi**ted me EACH TIME. They told me every single time that it would come 5-7 business days and of course 7 days later still no check.
Every time I call customer service they completely ignore my questions, lie to me, don't even speak English, avoid the situation, don't let us talk to a supervisor, and are very much trying to take my boyfriends $100.
I am still trying now for the 4th time to get the money.

Look up reviews online and you will see over 50 people with the same problems with these people. We try to talk to the supervisor and they won't let us. We are on the phone with them right now and they still don't let us. Very sketchy business.

If any executive from finish line who actually knows what they are doing and has an education then please contact me.