Finish Line

I order my husband a pair of Jordan once I received my order it was one Shoe in the box. I have been told several times that the shoes would be here in 4-6 business days. But to get told today that the shoes are no longer available. But they have been giving me the run around.

Do not order online! Buy in store! My package was delivered 2 days early (good thing right?) Unfortunately I was not aware of this. The package was left at the bottom of my stairs and subsequently stolen. I called customer service and was advised I'd receive a refund due to this. A week later after not receiving a refund or any further information I contacted finish line today and was placed on hold for 15 minutes. I called back and spoke to someone who stated since it was delivered to the right address I would not receive a refund. I advised the package was not delivered on the day I prepared for it to be delivered and asked to speak with a manager and was advised the manager was on another call. After being placed on hold again I was advised another refund request would be issued and waited for an invoice number. Instead the call was terminated on their end. I called for the 3rd time and immediately asked for a manager, sharing the details of both previous calls. I got an apology and an explanation of what had already been explained. Never got to speak with a manager.

Me and my wife ordered 4 pairs of shoes 2 kids pairs and 2 adult pairs. Well we received 3 of the 4 pairs an I have been trying for over a week and a half to contact someone but when I call I just set waiting for 2 or 3 hours and no one answers my call at all I have sent multiple emails and got nothing back. This is the absolute worse company I have ordered anything from they don't give a $#*! about there customers so I would spend my money elsewhere. They won't be getting anymore money from me.

Purchased shoes 1/7, received tracking information 1/7 however shoes did not ship until 1/11. When I inquired, I was told with 5-7 days for standard shipping. Why send the tracking information the same day? It is 1/16 and shoes still have not been delivered.

Also purchased from a competitor the same day. I have received shoes, returned for a larger size, and they are scheduled to be delivered tomorrow. My advice, shop somewhere else.

I ordered a pair of Jordan's for a Christmas gift and received 2 different sizes. Called service numerous times and waited on hold for literally HOURS and never received an answer. I have a paper trail of emails exchanged back and forth, saying they cannot send a return label only FedEx and such. I finally just went and returned them to the store, the store manager called customer service and got a confirmation number however now the order says complete. No shoes were shipped no refund no communication at all. I would NOT recommend at all, sadly I am out of the gift and also my money.

I bought a Nike sweatshirt outfit online, but it was shipped with the ink-filled security tags still attached. My nearest physical store locations are over an hour away, and after calling them, I found they do not utilize the same inventory tag system and wouldn't be able to remove them anyway. After calling customer service, I was placed in a line for 51 minutes and decided to send an email via the contact form online. After over a week of no response, I decided to call again and was placed into another line of 58 minutes. I finally resorted to watching multiple youtube videos and attacking the tags very carefully with a dremel tool. The clothes are fine, but I won't be purchasing anything else from Finish Line until they get their customer service sorted out.

I order two pairs of shoes that were in stock and a week later they said they canceled my order and refunded my money cause they couldn't fill the order they didn't offer a replacement or discount for their mess up. I would recommend you buy from a place with better customer service cause they are unprofessional and didn't even state a reason why they cancelled my order and gave me a refund

Ordered 2 pairs of shoes for my son and a week later while waiting for them they canceled my order!... while my son has been looking in the mail for them asking me when they will be here...horrible company. They shouldn't let you order if items is not available. Called customer service and an hour wait. So will never order from them again and want others to know this place is a rip off.

I ordered a pair Nike Air Force Ones for my daughter online for Christmas. She wore them to school and complain that they didn't fit. When I looked at them, I noticed they sent us a size 10 and 7.5. I called customer service and they stated that they couldn't accept a return because the shoe had been worn and its been over 45 days. I understand the return policy but this is exigent circumstances. REALLY, what can I do with one shoe that fits? I have been a loyal Fishline customer for years but that stops immediately. This is bad business.

Ordered sneakers for my son. They were in stock and my order was confirmed. Over a week later I get a cancellation email with no reason or path toward resolution. Never again.