CookStore

This deserves 0 stars, but I'm forced to give it a star. I ordered my espresso machine in Oct 2022. It still has not arrived! Rip off! Do not buy anything from this store. No response from so called customer service after repeated emails to them. Initially they did and then disappeared with my money.

Google reviews list it as closed, it is not they'll take your money and ghost you. I've tried calling, email and visiting (I'm 50km away). No answers. On visiting the lights are on and there were a few vehicles in the lot. Signage is still there. Google maps has it blocked out but it's there. I'm going to assume it's a failing or failed business. What I question as being fraudulent is that they have a post holidays 24hr sale going on. It's been up for five days or more now on their web site. Do not give these folks your credit card number, they'll take your money and that'll be the last you'll hear. You'll get a confirmation email but that'll be it. See CBC bit on Cook Store January 20,2023.

Cookstore.ca is a fraudulent website. They take your money but will never actually ship your order. Everything I ordered was "in-stock" and said it would "ship within 2-3 days". It has now been 2 months and I have not received my items or any updates.
Customer Service is no responding to calls or emails.

I ordered a coffee maker from this scam company. They told me that they were just waiting for it to come in stock. 3 emails later they no longer replied. When I call the customer service number it says messages are full. Do not buy from thos company!

I used to buy a lot of equipment from them from 2020 to 2022 in spring. They always delivered and replaced broken items, if needed. My last order was Nov 22 and the stuff never arrived. In Jan 2023 I tried contacting them and found out, they went out of business. The credit card charge was easy to get back. I wonder what happened, they used to be my #1 store for hight quality kitchen items. Good prices also.

In November 2022, I ordered 2 series of plates and 1 week later I received part of my order. My credit card was charged in November and I am still waiting for a credit or my plates. In January 2023, I contacted them again and they still don't answer my e-mails. This company is not honest or reliable. I strongly suggest to avoid this company if you don't want to be frustrated and lose your money!

Checking today, their site is down, and their BBB account has been revoked. I have not been able to get ahold of them since I placed my order. Im guessing they have shutdown and are no longer servicing orders

Why have there been no formal complaints of fraud levelled against this company. Will not rehash my situation but is identical to the vast number of one star reviews. No product, money taken, Absolutely no communication! Can't add proof of purchase, no product ever received. Latest response to my email -" *******@cookstore.ca>: Host or domain name not found. Name service error for
name=cookstore.ca type=A: Host not found"
That about says it all.
Here's the order summary.
ORDER SUMMARY
Fissler - 10.6 Quart Vitaquick Pressure Cooker - 600-700-10-0000 × 1
$349.99

Subtotal

$349.99
Shipping

$24.99
Taxes

$18.75
Total

$393.73 CAD
Ordered November 7th, not received, money taken.

All of my purchases from this website were great purchases. In 2016 I blender and coffee maker both of which are still operational. 2020 I purchased aDelongi convection oven still operational and in 2021 I purchased a knife sharpener, a boning and slicing/carving knife and a food processor and never had a problem with any of these purchases. I am sorry to know that my fellow consumers have had so many bad experiences