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AZAZIE

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Texas
2 reviews
15 helpful votes
Follow Sharon S.
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I customized my dress and it came HUGE! And that's because I had already reduced my size by a few inches in the waist and it looked like I was wearing a trash bag. I'm so disappointed. I'm the damn maid of honor, this is unacceptable. I've tried contacting customer service weeks ago and still no response. Probably because they can't keep track of all of the complaints. Then I read that you can't return a customized order.
Well get my size RIGHT and not do a hack $#*! job so that I don't have to return it! That's what a customized size is for!
I will not be coming back and will be telling others to stay away from this vendor.
The non customized dress I had to order off Amazon ended up being a better fit.

Date of experience: March 23, 2023
California
1 review
1 helpful vote
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I had a great experience with Azazie as a bridesmaid! I used the try-on option at first to try out a few styles that I liked online. That was super helpful because a couple of those were bad fits for me, but one worked perfectly. I returned the try-on dresses and placed a custom order for my dress. I measured myself and the dress came out perfectly, I didn't need to do any additional alterations! Though Azazie will reimburse you a certain cost if you need to do alterations (not enough for some people, but would have been plenty for me since I didn't even need them). All in all, a super easy and seamless experience.

Date of experience: December 26, 2023
Jeff C. AZAZIE Rep
over a year old

Thank you for sharing your experience Rina, we appreciate you taking the time to do so and happy to hear it sounds like you utilized our custom sizing option and when measured correctly eliminates or greatly reduces the need for alterations which can run very expensive wherever you buy your dress. We do our best to help bridesmaids eliminate that cost without sacrificing on quality. Have a Happy New Year!

Ohio
2 reviews
1 helpful vote
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Inaccurate sizing
February 20, 2023

I am quite disappointed in my purchase. First thing I noticed is the bust area was so tight that I felt I was going to rip it if I breathed in too deeply. My seamstress looked at it and determined the bust was at least 2 inches smaller than what the size chart projected for a size 4. The bodice was also off, so she is fixing that for me. Only positive thing I can say is the shipping was expedient, but I would have much preferred better quality and a slightly longer wait time as opposed to what I received.

Date of experience: February 20, 2023
Jeff C. AZAZIE Rep
over a year old

Hello Donna, thank you for your feedback and providing your order number. We will be providing feedback to our production team on this dress. As I review other reviews of the dress on our website it does appear to run a bit small and we'll see if any changes to the design are needed. Thank you, Azazie Management.

Maine
1 review
0 helpful votes
Follow Mary R.
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I just wrote another raving review about the online process of ordering with Azazie.
We first did the try it out, no cost buying as we found out that when you customize you cannot return the dress. The trial dress got delivered within 48 hours! After we saw how nice the fabric, color and fit was, we returned the trial dress and that was the easiest part. You follow the directions and drop it off at one of the recommended UPS authorized dealer. Then we went online and re-bought the dress "customized" because now we have the proper dimensions my daughter wanted. They promised it 2-4 weeks towards the end of the month so I made sure we had time for that, but it came 10 days earlier with the dimensions just right! Best of all, the customization was free, and the buying, returning and buying again process was effortless! Azazie, we hope to return next year for my daughter's Senior Prom :) THANK YOU for a great hassle-free prom dress shopping!

Date of experience: April 20, 2023
Jeff C. AZAZIE Rep
over a year old

Hello Mary, thank you so much for sharing your experience. We appreciate you taking time out of your busy day to do so. So happy we could met your expectations and hope we can do the same for your daughter and her prom. Have a wonderful day.

Colorado
1 review
5 helpful votes
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Do not buy from this company
March 2, 2023

Horrible customer service. The dress I ordered was 2 sizes too small. The packing slip they provided for a return had a barcode to Scan for the return label. The image is so small no one can scan it. My request for a return label by email 3 days ago has been ignored. The customer has absolutely no way to reach this company. They do not answer the phone. They do not answer email. I would rate them a negative 10 on their ability to provide a correctly sized product. I give them a negative hundred for their availability to clients. Azazie should be ashamed of themselves for their complete lack of customer service. If you read the reviews...which sadly I did not...my issues with azazie are a reoccurring theme

Date of experience: March 2, 2023
Jeff C. AZAZIE Rep
over a year old

Hello Diana, thank you for your order information. We do apologize for the delay in getting back to you. Unfortunately our CS team has been short staffed and it took longer than it should to respond. I see the team has responded to your most recent request with the necessary details. Thank you for your patience.

New York
2 reviews
33 helpful votes
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Do not order a dress from this unethical company. They use a terrible substandard shipping company and when my dresses were lost, they told me they couldn't do anything to help but would offer me a discount to buy more dresses. They know I have no choice but to buy from them because my bride chose a dress from their store, so they don't think they have to help. Now I'm out $350 dollars and they want me to spend $150 more to get a new dress! If they hire a substandard shipping company (SpeedX), they should ship new dresses when the first set fails to arrive.

Date of experience: March 27, 2023
Jeff C. AZAZIE Rep
over a year old

Hello Emily, I see the Customer Service team has reached out to you several times, 3 in a row and you have yet to respond. The carrier did provide a photo of the delivery and we would appreciate and update from your end. Thank you, Azazie Management.

Nevada
1 review
1 helpful vote
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Poor fit of custom dress
July 8, 2021

Sent in measurements for a custom dress. Dress is immense, and cannot be worn. Only customer service is thru online queue with long wait, or email. Any poor fitting is somehow your cost responsibility despite being "custom" fit. Others need to understand this before ordering. Likely stock fit would be a way better option which although apparently is an option it's not quite clear, does not contain standard sizes only measurements as well. Have no idea how much over the $100 cost of the dress will cost this alteration, and the process is quite frustrating.

Date of experience: July 8, 2021
Jeff C. AZAZIE Rep
over a year old

Hello Laura,
I see you reached out to our support team today. Additional information will be requested on how we can confirm your measurements to confirm they match what was ordered. If the dress was made incorrectly we would refund you in full or begin a remake for you if you wanted. The CS team will be sending you details on how to confirm your measurements shortly. Thank you Azazie Support Team.

Illinois
3 reviews
5 helpful votes
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Wonderful to Work With
June 4, 2022

I had my bridesmaids order from this company at the beginning of 2020 for our June wedding. When the pandemic hit we were told that they would have issues sending out the dresses due to short staffing for quarantine. However the entire time the customer service was fantastic, and kept us completely in the loop, and still ended up delivering before the expected delivery date. I have since ordered from them several times and I cannot recommend this company enough. Their dresses are well sewn, well structured, and easy to care for. Absolutely love working with them.

Date of experience: June 3, 2022
Washington
1 review
8 helpful votes
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Hidden fees and dresses don't fit
January 5, 2022

Would definitely caution future brides against using this site. I'm in between sizes and ordered a couple dresses to try on (2 sizes in 2 cuts). After placing my order, I was notified of a restocking fee if you returned 3 or more dresses. I contacted Azazie multiple times to try and change the order but never received a response. All four dresses were made of terrible quality; I kept the one that fit best but will still need significant alterations. After returning the other dresses, I was charged $130 for a dress that was $79.99. Customer service told me it was due to shipping and restocking. No one has responded regarding why my initial two attempts to alter the order went unanswered.

Definitely do not recommend this site. Poor customer service, hidden fees, and terrible quality of dresses!

Date of experience: January 5, 2022
Jeff C. AZAZIE Rep
over a year old

Hello Jen,
We’re terribly sorry for any confusion regarding our return policy. As clearly stated in our policy, which all customers are required to confirm they have read and agree to before they can check out, we charge a 10% restocking fee for returns of 3 or more dresses (this will be reduced to 2 or more dresses in the near future). This is so we can do our part to combat unnecessary waste as we are a made to order company. We do our very best to ensure have all the info they need before they check out. Our return policy is available on every page of the website, we include a link to the policy in multiple emails we send out, and the policy is linked at checkout for customers who have not had a chance to read the policy.

After a thorough check of our system, I can confirm that excluding a recent exchange regarding your refund amount, we have no record of any previous communications or requests with you through the name, email, or phone number on file for you. When we asked for any additional information that may have been used to contact us, we received no response. Instead, we received this review.

In the email I did find, you never shared that you encountered any kind of quality issue with your dresses. When you reached out, your only questions were in regards to your refund. We take quality issues very seriously so if you had let us know you were experiencing any kind of quality issue, we would have done our best to make it right.

New Jersey
1 review
1 helpful vote
Follow Elle R.
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I placed an order for 3 dresses once they arrived they did not fit as well as I was hoping. I decided to return them all back and without any problems I received a full refund plus the shipping cost!

Because of their excellent customer service thank you Holly and Abigail, my future Daughter-in-law is having her wedding party order all their dresses from Azazie!

Date of experience: June 9, 2021

Overview

AZAZIE has a rating of 2.9 stars from 97 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AZAZIE most frequently mention and customer service. AZAZIE ranks 58th among Wedding Dresses sites.

service
51
value
52
shipping
51
returns
38
quality
51
This company responds to reviews on average within 3 days
+31