Overview
JJ's House has a rating of 4.1 stars from 2,950 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JJ's House most frequently mention customer service, wedding dress and good quality. JJ's House ranks 2nd among Wedding Dresses sites.
I recently purchased some items from JJShouse and I couldn't be happier with the items that I received. The items arrived in time in good condition, exactly as described on the website. I'm thrilled with the quality and will definitely shop again in the future. The website is user-friendly, making it easy to find the items you need. The checkout process was smooth, and I received my order promptly. Highly recommended!. Overall, my experience is great and I can't wait for my next purchase.
This was my first time buying from JJ's and it certainly did not disappoint! We're very satisfied with our dresses. We'll definitely be buying again.
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
I think JJs offers a quality product and certainly lots of choices-if you're built like a tall, skinny model. All the products i tried were quality but could be better. For instance, not everyone has someone to help them dress; why not side zippers?
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
I ordered a dress on Feb 22, and it told me it would arrive between march 14 and 21. It was a good time frame before my prom, so I pressed purchase after trusting it. I shouldn't have. My package said it was released by customs on march 14, yet today is March 22 and I still haven't received it. My first few tickets sent by chats were ignored, and then my email was too. Only when I returned to the chats and pressured them was an email sent the same day. They essentially told me that I had to wait a bit longer, and then if it still wasn't here, that they would try a better solution. What does that mean? The whole email only included a link to the tracking website. Which I had been using. The website told me that it's best to contact the courier directly as they don't have much control of the packages once it leaves the warehouse, which is fair, but it's your company. The courier however, is based in china and does not answer any calls (I tried) and have been ignoring my emails. I also contacted UniUni, which is the delivery service JJhouse claims to use, but UniUni said they've only received information regarding the package on March 10th and have yet to receive anything. Nothing. I've received nothing. TLDR: If your package is lost/late/needs return, customer service will be horrible to deal with. UPDATE: I was offered a full refund by JJHouse, and their chat agent is the most responsive and helpful. Emailing them was still difficult, but it can be credited to the time zone difference.
Dear Adda, your order was sent out on 9th March as we stated on the website. After the customs clearance on March 14th, the final-mile logistics partner has not received the parcel yet. We have repeatedly urged the logistics company to resolve this matter as quickly as possible. Please kindly check your email for more information regarding the logistics issue.
I purchased a dress for a wedding and it took close to three weeks to receive. Once I received the shipment the box was opened, crushed and the inner plastic that the dress was in was also opened and exposed. There was no return label or receipt. I notified JJ House immediately, providing pictures etc.
They do NOT stand behind any conditions in receipt of purchase and shipment.
They make it a terrible experience and still not refunding me or sending me a return label upon multiple requests.
Thank you for your review.
We appreciate your understanding that, in the event of any damage caused during shipping, we would require photos of the affected items. This allows us to assess the situation and provide appropriate compensation. Based on the photos you provided, the dresses appear to be in good condition.
As a gesture of goodwill, we issued a free return label and waived the restocking fee on November 11,2024, taking into account your previous experience. However, upon reviewing the return label, we found there is no tracking information, indicating that the parcel has not yet been handed over to the courier.
Please note that we can process a refund only after receiving the returned items. We kindly request that you return the parcel at your earliest convenience so we can resolve this matter promptly.
Thank you for your cooperation.
Easy to use, easy on the eyes. Very nice and simple looking for easy access
Dear Samantha, we're glad you found it easy to use and visually appealing for quick access. Thank you for your kind words!
Both dresses were amazing. Great quality and material.
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Thank you again for your support! If you need any further assistance, please contact us.
The dress is so much nicer than I could've imagined
Dear Mackense，
We are honored to hear your compliment on our gowns. Hope we can serve you again in the future and make you a happier customer.
Have a nice day~
Dress is made very good I loved the dress but it was too big so I had to return
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
I have never been disappointed in anything that I have ordered from JJ's House. Look at their size chart. They are true size to their chart..
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive feedback! We're thrilled to hear you've had a great shopping experience with us.
Thanks for choosing JJ's – it's a pleasure to have you as our valued customer!