AZAZIE

I ordered a try on dress on 4/10/25 and a second one on 4/11/25. On 4/12/25 I received an email about the pricing changes due to tariffs. I reached out and no one could confirm how much the prices for certain dresses would increase and one of my try ons was shipped already. I understand the prices needed to change, but when there are outstanding try on orders that were shipped people should have been given more notice. One of my dresses increased $70 and the other one $40. I contacted customer service and they didn't care at all. I ordered two flower girl dresses and was hoping to get a mother of the bride dress.

I customized my dress and it came HUGE! And that's because I had already reduced my size by a few inches in the waist and it looked like I was wearing a trash bag. I'm so disappointed. I'm the damn maid of honor, this is unacceptable. I've tried contacting customer service weeks ago and still no response. Probably because they can't keep track of all of the complaints. Then I read that you can't return a customized order.
Well get my size RIGHT and not do a hack $#*! job so that I don't have to return it! That's what a customized size is for!
I will not be coming back and will be telling others to stay away from this vendor.
The non customized dress I had to order off Amazon ended up being a better fit.

I had a great experience with Azazie as a bridesmaid! I used the try-on option at first to try out a few styles that I liked online. That was super helpful because a couple of those were bad fits for me, but one worked perfectly. I returned the try-on dresses and placed a custom order for my dress. I measured myself and the dress came out perfectly, I didn't need to do any additional alterations! Though Azazie will reimburse you a certain cost if you need to do alterations (not enough for some people, but would have been plenty for me since I didn't even need them). All in all, a super easy and seamless experience.

I just wrote another raving review about the online process of ordering with Azazie.
We first did the try it out, no cost buying as we found out that when you customize you cannot return the dress. The trial dress got delivered within 48 hours! After we saw how nice the fabric, color and fit was, we returned the trial dress and that was the easiest part. You follow the directions and drop it off at one of the recommended UPS authorized dealer. Then we went online and re-bought the dress "customized" because now we have the proper dimensions my daughter wanted. They promised it 2-4 weeks towards the end of the month so I made sure we had time for that, but it came 10 days earlier with the dimensions just right! Best of all, the customization was free, and the buying, returning and buying again process was effortless! Azazie, we hope to return next year for my daughter's Senior Prom :) THANK YOU for a great hassle-free prom dress shopping!

Horrible customer service. The dress I ordered was 2 sizes too small. The packing slip they provided for a return had a barcode to Scan for the return label. The image is so small no one can scan it. My request for a return label by email 3 days ago has been ignored. The customer has absolutely no way to reach this company. They do not answer the phone. They do not answer email. I would rate them a negative 10 on their ability to provide a correctly sized product. I give them a negative hundred for their availability to clients. Azazie should be ashamed of themselves for their complete lack of customer service. If you read the reviews...which sadly I did not...my issues with azazie are a reoccurring theme

Do not order a dress from this unethical company. They use a terrible substandard shipping company and when my dresses were lost, they told me they couldn't do anything to help but would offer me a discount to buy more dresses. They know I have no choice but to buy from them because my bride chose a dress from their store, so they don't think they have to help. Now I'm out $350 dollars and they want me to spend $150 more to get a new dress! If they hire a substandard shipping company (SpeedX), they should ship new dresses when the first set fails to arrive.

Sent in measurements for a custom dress. Dress is immense, and cannot be worn. Only customer service is thru online queue with long wait, or email. Any poor fitting is somehow your cost responsibility despite being "custom" fit. Others need to understand this before ordering. Likely stock fit would be a way better option which although apparently is an option it's not quite clear, does not contain standard sizes only measurements as well. Have no idea how much over the $100 cost of the dress will cost this alteration, and the process is quite frustrating.

I had my bridesmaids order from this company at the beginning of 2020 for our June wedding. When the pandemic hit we were told that they would have issues sending out the dresses due to short staffing for quarantine. However the entire time the customer service was fantastic, and kept us completely in the loop, and still ended up delivering before the expected delivery date. I have since ordered from them several times and I cannot recommend this company enough. Their dresses are well sewn, well structured, and easy to care for. Absolutely love working with them.

Using Azazie has made shopping for the bridal party so easy. We all live in different states and are able to search a wide selection together, video chat instead of having to worry about traveling to one store and looking through stuff hoping they have something for all of us.

When you have a bridal party that is all in different parts of their lives and different locations, it gets hard to plan a day to go pick our dresses in person. Normally ordering dresses online is scary, but Azazie makes it super easy! If you're scared to trust their sizes, you can customize your measurements. It's too convenient, and such good quality.

I loved my experience ordering try-on dresses for my bridesmaids through Azazie! They shipped quickly and the quality was amazing! We tried on dresses fairly early (my wedding is in 14 months) but we intend to buy from Azazie when the time comes! I have everyone's favorite color, style and size written down! Thanks to Azazie for a great experience!

(PS the middle gold dress was just there as a place holder, I think I want to put one more light color in my lineup)

I've been in 3 weddings this year that have all used Azazie for their bridesmaid dresses and it has been a huge relief to not spend a fortune on a dress. I used the custom fit option and have been satisfied with each dress and the customer service I've received. There are a ton of style and color options! The quality is just okay (had a strap break) but perfect for wearing once for a wedding and spending around $90-$140.

Thanks for the amazing support, both chat and phone ones, I was freaking out, but they got to sent and get the approval of my request to the production team, I was lucky since it had been only one day the status of my order changed in the system. I hope everything will be fine with the new measurements so I can keep the 5 stars! :)

This was a custom size ordered dress but due to being sick for two months I lost weight. I had the zipper taken in and the bust adjusted. I received many compliments on my dress. Everyone said I looked beautiful in it. I was very pleased with my purchase. Washing instructions would be helpful. I got grass stains on the bottom. I washed it by hand and it came out great. I would and have recommended Azazie to others. Their delivery was on time and I had no issues with them.

Do not buy from this company. Took over a month to receive my order, slow customer service when I tried to call and cancel it, and I was charged over $100 to return dresses that I didn't even try on due to the delayed shipping.

Bought a dressy pant suit after trying it on. Realized when I got my order that the try on was stretched out. Gonna be very uncomfortable after paying over 250$ Also the pants fit very different in front. Not a fan. But no time to exchange and no one ever answers a email or phone

I have ordered 3 bridesmaid dresses from this sight. Each dress fit well with minor alterations and were true to their measurements. I even had a last minute dress to order and they got it to me within 2 weeks before my event date. 10/10 reccomend