Overview
AmericanMuscle has a rating of 4.1 stars from 7,085 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.
Instant Feedback
Assisted by Jason from Atlanta, GA
No pressure, checked availability of parts.
When I decided to purchase I simply called him directly back with the number he supplied and placed my order.
I will order like this again. Thank you
Your Website has way too many freeze, points, refusal to change credit cards, refuses to accept shipment changes, so I actually tried to undo my order but your site froze locking me out. A complete waste of time if you ask me.
Online chat sucks and will give you bad info then close the chat with no notice. Then 300 for a few pieces of painted sheet metal to cover the calipers. Had they been listed accurately with photos showing how thin they are I would have not purchased them. Also your email will get spammed to death with this company. Good luck!
You sent me the wrong item and after informing you, I'm waiting for some tech team to "evaluate" what was sent before I can get a return label and actually receive the item I ordered. I'm not happy. In addition to this I'm receiving at least 3-5 spam emails from you a day which I don't appreciate either.
Hello Steve,
I apologize for the incorrect item being delivered I understand your frustration and inconvenience this has caused you. As of Friday 3/21 your return and replacement was approved for the correct item. Unfortunately your correct item is out of stock at this time with no estimated ship date. Please keep an eye on your email for tracking and estimated shipping information. You can also use the portal which is orders.americanmuscle.com. I apologize for this and I issued you a voucher to use on your next purchase online or over the phone. If you need anything additional from us please feel free to reach out.
Thank you,
Allison
Ordered an open box item that was not received as described. The item is extremely poor quality thin material, not strong ABS as it was described. Hardware was also missing, but the ad for this open box item said hardware was included and made no mention hardware was missing.
Customer service reps have been unhelpful. I want a full refund to my original form of payment and not be charged to ship this item back you. I have been ripped off by American Muscle, a company I've supported for years. I have NO use for store credit.
Hey David,
Great speaking with you this afternoon, I'm glad we were able to come to a satisfactory resolution and if you need anything in the future please do not hesitate to reach out to us!
Thank you,
Allison
Ordered a tuner with 1 custom tune, received the tuner a few days later and filled out the tune request form. Have had 0 communication besides an automated reply. Has not been a good experience at all.
Hey Tim,
Looks like your communication regarding the tuner was received and sent over on 4/4. I apologize if it took longer than it should of to receive your information that you requested. If you need any additional assistance my extension is 1896 and please do not hesitate to reach out!
Thank you,
Allison
My experience was a delight working with Mike. I was being very picky looking for aftermarket wheels. I told him exactly what I wanted and found them on their site. Purchasing and payment was quick and easy. Wheels and lug nuts both delivered way ahead of schedule and look great!
Purchased a rear diffuser adaptor package from AM to add another dimension to the overall look of my Mustang convertible... I spent a little time comparing the offerings, and when available the unit's installation video (thank you for offering those helpful tip videos), which helped in making my decision. I was looking for a package that enhanced the look, but did not convey an overall aggressive look, which I believe belongs to the fastback/Shelby portfolio. Just wanted to apply a little aggressive behavior to my GT convertible. The offerings, the ease of purchase went a long way in making the overall purchase easy. The unit arrived within three days of the order placement.
Sunday night shopping, asked a few questions late night in chat. 5 minutes later order was placed. Received order by Thursday. Overall great experience
Throttle body for 2006 mustang gt seems to be the fix. Only been a few hours but car runs smoothly. Will now more in the next 5-7 days. Shipping was as promised- one-day Shipping. I thought there may be a delay based on the email confirmation I received after ordering but there wasn't! Thanks for the prompt delivery!
- Visit Website
- Malvern, PA, United States
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Schon,
Thank you for providing your feedback I will pass this information along to our chat team regarding them closing it out, I apologize that the product was not what you where expecting. I did issue you a voucher to use on your next purchase with us online or over the phone as a small token of our apology. You are more than welcome to unsubscribe from the marketing emails at the bottom of anyone. We have a great tool called the customer portal which is orders.americanmuscle.com that you can use to get tracking, estimated ship dates and print invoices. If you need anything else please feel free to reach out to us.
Thank you,
Allison