The company whose business model is to screw up your order and/or account and be so lazy, indifferent, and/or incompetent so as to do absolutely nothing to rectify anything and literally block customers from ever purchasing again, because they can't be bothered to fix their mistakes. Good, if you're looking to reserve a date in bankruptcy court, I guess. Lol.
Shop Free people, Urban Outfitters, & Anthropologie at your own risk.
And once their regular abysmal customer service ignores you, you'll be blocked by their corporate level staff if you attempt to contact them. An online shopping nightmare. Ugh.

I ordered size 7.5 Women's shoes they sent me size 5.5. I have to pay for the return when they messed up! Also no guarantee I'll get my money back but store credit instead. I would rather not ever spend another dime at this store.

Wish I looked at the reverse before I placed my order. I placed my order on Dec 26, and got an email saying it shipped on Dec 27, and the tracking number I received for my package keeps saying ' awaiting carrier pick up ', now it has been over a week, still no updates, when you call the customer service, they just ask you to wait. It's ridiculous, never had a company this had before, never shop there ever again!

We purchased online, the wrong item was sent. I e we're told a replacement would be sent to us and they gave us a return label via email for the wrong item. The wrong item was sent back and we still have not received the correct item, reached out again for them to tell me it is out of stock and I would receive a refund. 3 weeks later no refund and I reached out again for them to tell me package is in process to warehouse and I will not get a refund until they receive the product. The WRONG product that we received. It has now been 1 month. We will not be buying from this company again, plus the customer service is not able to provide any information. They did not have the order # or tracking #. Very frustrating experience.

Their online orders are always messed up in some way. Any time I order anything it's always a problem. Previous orders wrong/late/says delivered but not. My last package was out for delivery for 10 days and never came. Terrible customer service that just refunds me instead of just getting the item to me. All I wanted was a hoodie. They can't even deliver one item. Save your time and money and find the original brand of clothes online from other sites that can actually deliver. Horrible company. I'm done with this company.

They mess up orders, they don't follow up with what they say they will do. Lost packages that never arrive or arrive weeks later. Customer service is terrible! I can't tell you how many time I have been promised someone from customer service will email me with the solution, no one ever does!

Don't buy essentially they are disorganised or scammers I'm not sure which. I ordered three items and waited nearly two weeks for one stating pending and a false delivery date to then have to chase them. I was told the order is pending cancellation and once that happens they will return my money! What an earth is that about if I didn't get in touch were they just going to keep my cash. Moreover you know what stock you have so shouldn't have let me buy them and my money should have been put back in my account weeks ago when the order couldn't be fulfilled I should have been offered the chance to cancel my whole order as soon as they realised they were selling products they didn't have. This is fraud whether deliberately or accidentally. If a person walked into a store and accidentally' put a product in their bag and walked out I'm sure they would take action yet they have been sitting on my money for all this time without a word to me. Never again

I ordered something in November. An email was sent saying it is on back order. Over the weeks item was shown in stock mine still not shipped. Called a few times was told it would ship. Still hasn't. Shame on them ordering a month before Christmas shouldn't be a problem. Over promise under deliver. I will never shop there again

I am a very frequent customer of urban outfitters and have been ever since I was in high school. I have a sweater I got as a gift and have no receipt and will not be able to return it now or exchange it because of the new return policy with no receipt. I find it very rude, it almost makes me feel that they assume I stole it or some thing.