TokyoTreat

Very bad experience. TokyoTreat refuses to refund me 841 USD from cancelled subscriptions. Crazy! I mean that's basically stealing! When I ask for a refund the came back to me with "once a payment has been processed through our system, we cannot issue a refund". Hahaha! Don't fall for these scammers! They took enough money from me so don't waste yours too!

This box is simply beautiful. Everything is carefully packaged and the variety is awesome. I can't wait to try all of the delicious treats

I ordered this subscription box to experience a bit of the snack and cultural fun I've been exploring on YouTube as I begin to learn Japanese. I live pretty far away from the nearest city with a Japanese market, but this box came right to my mail box. It was a lot of fun to gather my kids around and open it together.

I didn't even know this was a thing - my 10 year old son is very into all things Japanese, especially the food. When I heard about this box full of Japanese snacks, I had to try it! We're impressed with the fast shipping, the snack variety, and the booklet that describes every snack and even lists allergens. Love it!

This is my first time trying their service and I am so amazed at how delightful they are. From traditional treats to quirky new flavors, each box is a delightful surprise. With reliable delivery, I can't wait to see my next boxes, and if they are getting better, I can see upgrading to the annual plan instead!

The contents are lovely and well packaged, but they give you no warning when they will charge your card and by then it's too late to cancel. The "customer service" is rude and completely unhelpful.

I thought this was a nice birthday gift for my 14 year old daughter, but I was given no option or reminder that the subscription was going to renew at the year mark. Circumstances had changed and I can no longer afford it, but they refuse to help. This experience has ruined what was an otherwise nice product.

I subscribed for a 12-month prepaid plan in March 2023. The first few months were fine. Although I was not too satisfied with their snacks, at least I received them. The July box never came. The customer services were terrible. They don't care about customer at all. They said they shipped and provided a tracking # that I couldn't track. After that incident, I decided to let it go and waited till the prepaid plan end. But the worst didn't happen yet. March 15,2024, I got an invoice saying I paid $540 for next year. Their website says Billed annual. Cancel anytime, but it's not true. This company auto renewed and took my money via PayPal without my authorization. I emailed them right away and they refused to refund me even they have not shipped any boxes yet. They said they still ship 12 boxes to me every month since I paid already. They said I couldn't cancel when I subscribed. I'm working with PayPal trying to get my money back.

This subscription has a gift plan subscription. Even though they don't have a monthly plan for a gift plan, trying the 3-month plan is a good choice as well. My partner loved the box so much, and the items provided weren't disappointing at all.

I subscribed after a trip to Tokyo - my children enjoyed the snacks I brought back, so I thought it would be fun to recreate the experience monthly. The boxes get repetitive fast. They find a way to make any snack fit into any theme,

"These crackers are round, like Christmas ornaments."

"The cracker's round shape reminds us of Halloween pumpkins."

I made the mistake of subscribing for a year and not deselecting 'Auto-renew.' After I saw a $540 charge on my AMEX for renewal, I canceled but was informed that I would not be refunded. On the plus side, I'll be receiving the same snacks every month until 2025. Looking forward to getting round crackers that remind Tokyo Treat of Easter Eggs in March.

I had an amazing experience trying out the snacks and candies, this is the first box I've received and so far, I am enjoying it! Thank you Tokyo Treat!