I've seen a lot of hate for this site, and I believe it's not earned. I got my shirt on time, and they gave me constant updates about the package. The support team was nice and responded quickly, and I'm super happy with the quality of my shirt. Can't wait for another one :)
I bought each shirt as a gift for someone. They surpassed my expectations. Everyone loved their shirts. The material is great quality and the designs are even better than i expected. 10 outta 10 would recommend
I ordered a purple glow in the dark reversible plushie on Black Friday for myself. I was partially hoping that it'd arrive by Christmas, but no show. I sent various emails back and forth between customer service and I've managed to get a full refund. It's been well over a month and, well, the package was supposed to arrive forever ago. At this point I've given up hope on waiting for it to arrive.
Staff is friendly and helpful, so no complaints there. But I'm still immensely disappointed since the plushie looked so cute and I was very excited to receive it. Oh well.
We're so sorry to hear your plushie never reached you! The shipping world is pretty chaotic these days so sadly some packages do go missing. We're glad to hear the team was helpful and were able to get you set up with a refund for the lost package.
I love how these shirts fit, the colors are wonderful, and it's such high quality material.
They are great at getting my order to me in a timely manner and after numerous orders I have not had to return anything because I am that happy with the product.
Thank you for the kind review, Angelika! We're thrilled to hear you've loved all of your shirts.
Not only were there too many shirts to choose from, but the material and how easy it was to order felt great. You don't need much to make a site work and this site is perfect for its content and merch. I love it and will be ordering more again soon. I love them!
I don't normally write reviews, but as I work in the customer service industry, I want to recognize and appreciate good customer service. There was a mistake on my recent order and I contacted support and within a day I had a response and a refund for extra charges. I really appreciated the quick response and friendly manner of their customer service person. I'm addicted to these shirts and my daughter is too! Love them! <3
You can find the worst delivery system in TeeTurtle, not to say the worst customer service, writing you nice replies full of fancy meaningless words.
Definitively, I will never purchase anything again in this shop.
Not recommended.
Took advantage of their sale as I've been hesitant given the bad reviews... all I can say is the 2 shirts are great, they run fairly large FYI, and the plushie is well loved already.
I know sometimes it's just luck. But for me, they were fine, and items arrived within 1.5 weeks of order.
Thank you for the kind review, Taylor! Online reviews can be so all over the place - we have 4+ stars on BBB and Trustpilot and have just "claimed" our Sitejabber page to give it some love - most of the reviews on here were quite old! We're glad you took a chance shopping with us and hope to see you back again soon <3
The shirt is amazing and soft, their designs are beautiful, and the price isn't very high. The only bad experience I had is their shipping. Keep in mind I ordered during covid with USA post office issues, but it took 38 days to receive my shirt. If you're patient, this is a fine company to buy from and I plan to buy more in the future. My experience with them was great.
I placed an order for 3 shirts on July 8,2020. I knew one of the thirst would take about 5-6 weeks to ship since it was a new design. That seemed a bit long to me but given the COVID situation we were in, fine. Whatever. But they charged me for the full order without any promise of any shipments. Finally on September 17 after several e-mails, they were kind enough to send me the two they had in stock. Now in November, I'm still waiting on my third shirt. And through the past four months, they've had sales and new designs. This doesn't make sense to me—if they can't fulfill their pending orders, how are they have discounts so they can sell more product they don't have?
Just be prepared for some unnecessary drama.
Overview
TeeTurtle has a rating of 4.3 stars from 32 reviews, indicating that most customers are generally satisfied with their purchases. TeeTurtle ranks 80th among T Shirts sites.
We are a team of creators down to our core, and we let the values of curiosity, compassion, community, and integrity serve as our guiding principles. These values have helped us at every turn while collaborating with one another, pushing our creative limits, and building our brand. As an LGBTQ-owned company, we strive to be kind and inclusive to all of our customers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We love hearing feedback like this! We're so glad your loved ones enjoyed their gifts.