I am sooo disappointed and angry with Ted Baker. I have been a loyal customer for more than 10 years and was not aware their returns are to be returned within 14 days. What do they expect me to do with items I ordered and are small for me. All other shops' return period is 30 days, what makes you special or different from other shops. You need to review your returns policy. I promise, you have lost a customer

I preset a bag to my bf on Christmas, so he use this bag just twice and on second time and the fastener to which the handle was attached just broke in half.
And other issues I contacted customer service 9 days ago already about other order they are still don't respond.

I am so disappointed with TB online service. I bought a dress and a T-shirt but only received the dress. I tried calling several times, sent email several times re my missing T-shirt. No one ever responds to the calls, either on hold forever or it just hangs up automatically. Online enquire states it will be answered within 72 hours but over a week later, no one had reached out. Physical stores don't want anything to do with online purchases. I am beyond disappointed and will never buy any TB products again, which is unfortunate as I really like their designs and have many of their clothes.

Customer service representative@ US ted baker ( *******681 was terribly disappointing. Not knowledgeable and didn't know how to help (or speak well with a customer). She just kept repeating the same sentence and it was obvious that she had no clue about her work. Also tried hard to speak with a British accent. I wanted to cancel my order and she said she is unable to cancel or give any information on my order. I just need to wait around, weeks, months ( or longer) until it gets delivered. So strange. Love the brand but probably the last time I am shopping with them.

I bought something online came damaged wrong size I'm trying to get hold of them. Nobody answers. The phone. Emails are not replied. This is a horrible online service for Canadian buyers. You can return to their store because it's purchased online and Canadian buyers cannot return at the store. That's horrible.

I cannot believe such a reputable brand has such a horrendous online experience. I called TB store on 5th ave and the manager told me she herself has had issues and suggested to clients to call their credit card companies and file formal complaints. 4 months and still waiting for a refund for a returned coat. Who is running the online business?

I ordered online five items at Ted Baker's website. Two packages were delivered to my home by UPS. The company UPS shared a photo with me to confirm the delivery, and I have a video as well from my Nest cam. The problem is that one of the five items that I ordered is missing. The bag EVYDAY in brown color was not part of the shipment in either packages.

I have contacted Ted Baker via email twice with no answer so far. I also called them several times but no one answer the phone either. This is not a serious company. What kind of company steals products from their customers? If I don't receive a refund for the cost of the item missing in my order, I'll involve the bank behind the credit card I used to purchase online, and I'll file a case in small claims court in California.

Stay away from Ted Baker, this company is full of thieves and scammers.

Very disappointed with Ted Baker.
I contacted the team to enquire about packaging prior to purchasing an item to gift.
I was advised throughout my conversation that it would be sent in a branded box just perfect for me to gift wrap.
However the item arrived in a bag that was wet in places and looked like it had been trampled on. The item inside the bag was housed in a pollybag which was opened and torn and the item had been jammed inside the bag! Definitely not a nice look and a disgusting way to treat a customer.
I rang to ask if this could be rectified & sent 2 emails ie at least to send out a replacement poly bag so I could repack it but to no avail.
The Ted Team were very uninterested and do not follow through or rectify incorrect information given from the onset.

Ordered online when item was delivered the price tag attached was $22 less. Their position was too bad that's the price you ordered it at that's what you are paying send it back for refund if you want. So beware when ordering online check retail stores first and compare prices.