business logo of Talbots
talbots.com
classic, casual womenAge 26-45, 46-60, 60+ $$
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About the Business

Talbots is a renowned American retailer specializing in women's clothing, shoes, and accessories. Founded in 1947 and headquartered in Hingham, Massachusetts, the company operates over 500 stores and an online platform, offering classic, timeless styles and a curated selection of third-party brands. Talbots focuses on quality and customer satisfaction.


talbots.com
+1 800-825-2687
USA
Talbots is part of Sycamore Partners
Founded in 1947
Clothing item from TalbotsFashion apparel by TalbotsMerchandise from Talbots clothing lineTalbots fashion product

Business Highlights

General

Parent Company: Sycamore Partners
Year Founded: 1947
Target Gender: women

Shipping

Shipping Cost: $8.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: must be unworn, unwashed, or defective merchandise, and unopened, unused products such as fragrance, candles, etc. with a valid receipt
Return Cost: $8.95 fee

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: classic, casual
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 0X, 1X, 2X, 3X)

Customer Service

Support Channels: chat, phone, email, text, contact form
Support Phone: +1 800-825-2687
Support Email: customer.service@talbots.com

Payment Options

Payment Methods: card payments

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

How would you rate Talbots?
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Reviews Summary

Talbots has a rating of 1.6 stars from 156 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Talbots most frequently mention customer service, credit card and free shipping. Talbots ranks 1879th among Women's Clothing sites.

service
47
value
39
shipping
32
returns
30
quality
31
Pennsylvania
1 review
3 helpful votes
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Policy changes
November 13, 2024

Now there is a $2.99 charge for getting a paper bill and paying by check, no notice except the one that came with the bill. Totally unacceptable, keep your greed. The second complaint is the courtesy with giving customers a box, paper and ribbon for gift items is gone, even their shopping bags are
Just brown bags now. With this said my shopping with Talbots is finished and also the other stores that this private equity firm swallowed up. Good luck future customers.

Date of experience: November 13, 2024
California
1 review
10 helpful votes
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I have been a customer for many years. It was one of the few stores that I could get decent petite sizes. Recently I ordered 2 petite tops on line. Someone in the company decided to change the length of the so called petites that are now way too long for me. See the shirt I bought previously compared to the new one. I went into a store yesterday to make a return. The manager was rude and would not listen when I told her that the credit card account I used to pay was now closed. She credited it anyway. I called the 800 number to get help and they hung up on me.

Date of experience: April 27, 2023
Tennessee
1 review
5 helpful votes
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Horrible Customer Service
February 22, 2024

I order from Talbots on a regular basis. I recently ordered several items and one was not sent. I contacted company by email and never received a response. I spoke to "Yvonne", a customer service rep online and was informed this item was cancelled. I asked if they were going to notify m and she said they sent an email. They never sent an email. No apology, no trying to rectify the situation. She said maybe the email went to spam. Funny, all their other emails I get. Horrendous CS. There are plenty of other stores that would be happy to get customer's dollars and have good CS. Finished with Talbots.

Date of experience: February 22, 2024
Illinois
1 review
5 helpful votes
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Bad customer service
August 8, 2023

I found a cute dress last year at your shop and thought I'd visit again. (I don't wear dresses often). I visited your store in Bloomington, Illinois on Tuesday around 12:15. There were 2 clerks on the floor helping one customer. Didn't say a single word to me the entire time and was there. Not even a hello. I spent about ten minutes looking around. Specifically for a petite size dress. I heard someone tell the other customer fall items will be in in a couple weeks and to check back. I don't think I'll check it out though.
It's interesting that your website goes into "we care, our mission, our mantra, our values…especially the we are committed to building relationships with customers blah, blah, blah.

Date of experience: August 8, 2023
Canada
1 review
2 helpful votes
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Cancelled my order
April 19, 2023

Ordered sweater when it was on sale. Got an email saying sweater was sold out and my order was cancelled.
Their webs site had the sweater still available in all sizes for a higher price. Contacted them for an explanation but have recieved no response. I should have checked the reviews before ordering from this company.

Date of experience: April 19, 2023
Tennessee
1 review
18 helpful votes
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The quality of service and items from Talbots has declined steadily for years, but now it is really over. In store and call center employees are paid very poorly. Call centers are understaffed and the majority are located out of the United States, resulting in language barriers and frustrated customers. Call center employees quickly burn out with the rapid pace and low pay. The worst change, however, will see the end of the company. Talbots just joined Lane Bryant, Ann Taylor Loft, Chico's and more brands in a mega company called Knitwell. The Talbot's quality and service of years past will now decline more rapidly as we the watch the company lose their individuality and once elegant reputation. Loyal customers will quickly become just a number in a bloated conglomerate.

Date of experience: January 6, 2024
Connecticut
2 reviews
10 helpful votes
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I bought two acrylic-blend sweaters from Talbot. Both pilled in short order; one had not even been washed once. I got no satisfaction in dollars or otherwise from the store because, I was told, I hadn't complained within the required 60 days of purchase. Talbot's quality has diminished. It should stop using cheap synthetics and go back to the basics.

Date of experience: March 18, 2024
Tennessee
1 review
3 helpful votes
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Coupons are a sham
April 12, 2024

I received a coupon for $40 off of a purchase with no mentioned stipulations. I then got a 10% off code for my birthday. I successfully stacked these to buy two sleevless shirts that were buy one get one half off. The total was around $10. The order went through, and I got confirmation. They cancelled the order the next day with no explanation except to say that if I tried the order again online, it would not go through. I assume that they didn't like the deal I got on their incredibly overpriced clothing.

Date of experience: April 12, 2024
North Carolina
1 review
1 helpful vote
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Talbots credit card
October 27, 2023

I have been a Talbots credit card holder for a number of years. I was trying to purchase some items and use my credit card. Because I am in NC at the moment and my address is CT it kept declining the card. I called customer service and was told that the ship to address had to match the billing address. If I wanted to place the order I first had to wait 24 hours and call back and see if it was possible to have customer service place the order for me no guarantee this was possible. It should not be this hard to place an order so I cancelled my credit card and will not purchase anything more from them. I prefer to work with a company that values my business not try to keep me from shopping and using their card. If I could give Talbots customer service less than 1 star I would.

Date of experience: October 27, 2023
Indiana
1 review
13 helpful votes
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So average now. Stores comfortable but merchandise no longer high end. Great decline in quality over the past 15 years or more. I yearn for the quality offered in the 1980s. Expensive but excellent quality fabrics. Now only a few garments fit that description. High prices are no longer justified. What a loss!

Date of experience: January 11, 2024