Talbots is a renowned American retailer specializing in women's clothing, shoes, and accessories. Founded in 1947 and headquartered in Hingham, Massachusetts, the company operates over 500 stores and an online platform, offering classic, timeless styles and a curated selection of third-party brands. Talbots focuses on quality and customer satisfaction.
Talbots has a rating of 1.6 stars from 156 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Talbots most frequently mention customer service, credit card and free shipping. Talbots ranks 1879th among Women's Clothing sites.
Now there is a $2.99 charge for getting a paper bill and paying by check, no notice except the one that came with the bill. Totally unacceptable, keep your greed. The second complaint is the courtesy with giving customers a box, paper and ribbon for gift items is gone, even their shopping bags are
Just brown bags now. With this said my shopping with Talbots is finished and also the other stores that this private equity firm swallowed up. Good luck future customers.
I have been a customer for many years. It was one of the few stores that I could get decent petite sizes. Recently I ordered 2 petite tops on line. Someone in the company decided to change the length of the so called petites that are now way too long for me. See the shirt I bought previously compared to the new one. I went into a store yesterday to make a return. The manager was rude and would not listen when I told her that the credit card account I used to pay was now closed. She credited it anyway. I called the 800 number to get help and they hung up on me.
I order from Talbots on a regular basis. I recently ordered several items and one was not sent. I contacted company by email and never received a response. I spoke to "Yvonne", a customer service rep online and was informed this item was cancelled. I asked if they were going to notify m and she said they sent an email. They never sent an email. No apology, no trying to rectify the situation. She said maybe the email went to spam. Funny, all their other emails I get. Horrendous CS. There are plenty of other stores that would be happy to get customer's dollars and have good CS. Finished with Talbots.
I found a cute dress last year at your shop and thought I'd visit again. (I don't wear dresses often). I visited your store in Bloomington, Illinois on Tuesday around 12:15. There were 2 clerks on the floor helping one customer. Didn't say a single word to me the entire time and was there. Not even a hello. I spent about ten minutes looking around. Specifically for a petite size dress. I heard someone tell the other customer fall items will be in in a couple weeks and to check back. I don't think I'll check it out though.
It's interesting that your website goes into "we care, our mission, our mantra, our values…especially the we are committed to building relationships with customers blah, blah, blah.
Ordered sweater when it was on sale. Got an email saying sweater was sold out and my order was cancelled.
Their webs site had the sweater still available in all sizes for a higher price. Contacted them for an explanation but have recieved no response. I should have checked the reviews before ordering from this company.
The quality of service and items from Talbots has declined steadily for years, but now it is really over. In store and call center employees are paid very poorly. Call centers are understaffed and the majority are located out of the United States, resulting in language barriers and frustrated customers. Call center employees quickly burn out with the rapid pace and low pay. The worst change, however, will see the end of the company. Talbots just joined Lane Bryant, Ann Taylor Loft, Chico's and more brands in a mega company called Knitwell. The Talbot's quality and service of years past will now decline more rapidly as we the watch the company lose their individuality and once elegant reputation. Loyal customers will quickly become just a number in a bloated conglomerate.
I bought two acrylic-blend sweaters from Talbot. Both pilled in short order; one had not even been washed once. I got no satisfaction in dollars or otherwise from the store because, I was told, I hadn't complained within the required 60 days of purchase. Talbot's quality has diminished. It should stop using cheap synthetics and go back to the basics.
I received a coupon for $40 off of a purchase with no mentioned stipulations. I then got a 10% off code for my birthday. I successfully stacked these to buy two sleevless shirts that were buy one get one half off. The total was around $10. The order went through, and I got confirmation. They cancelled the order the next day with no explanation except to say that if I tried the order again online, it would not go through. I assume that they didn't like the deal I got on their incredibly overpriced clothing.
I have been a Talbots credit card holder for a number of years. I was trying to purchase some items and use my credit card. Because I am in NC at the moment and my address is CT it kept declining the card. I called customer service and was told that the ship to address had to match the billing address. If I wanted to place the order I first had to wait 24 hours and call back and see if it was possible to have customer service place the order for me no guarantee this was possible. It should not be this hard to place an order so I cancelled my credit card and will not purchase anything more from them. I prefer to work with a company that values my business not try to keep me from shopping and using their card. If I could give Talbots customer service less than 1 star I would.
So average now. Stores comfortable but merchandise no longer high end. Great decline in quality over the past 15 years or more. I yearn for the quality offered in the 1980s. Expensive but excellent quality fabrics. Now only a few garments fit that description. High prices are no longer justified. What a loss!
Answer: China, where everything else is made these days. I don't think many, if any, of their products are made in the USA.
Answer: They are sneaky. Waited over a month for a jacket, returned it and a month later I asked where is my credit. They said they received and put a credit in my account (not what I wanted as I purchased jacket elsewhere) but never notified me they received and I have a credit. In other words, they just keep unsuspecting customers' money and never tell you. I will never shop there again (except to use my credit if I can't get them to credit my card hahaha)
Answer: I have never had an issue with exchanges. I have never requested a refund.
Answer: The quality of the clothes going back about 10-15 years ago was EXCELLENT. I still have shorts purchased then but they are now showing their age. Purchased similar over the last get years and while they are still $60 the quality is on par with perhaps Walmart
Answer: They are easy to reach and cooperative. They are responsive to customer's needs
Answer: They are a legitimate company and have been in business for many years