Super.com

First, the dates you entered for check-in and check-out change after you hit submit (mine showed a full week later). Then, customer service at super.com says nothing can be done because you did not add the $15 change fee when making the reservation. THEN (this is where you start to really catch on), they claim they MIGHT be able to modify your reservation, but it will be an additional $30. They also are purposely slow to get your confirmation number put in the system, making it impossible for the hotel where you are checking in to even pull up your reservation and manually move your dates.

Do NOT use Super. Com for booking hotels. I have booked a hotel with them on 2/11/25 and my card got charged that day for $290.20. At the end of my stay at the hotel at check-out I got a FINAL receipt for $217.02. Today I contacted Super. Com asking if I ever get a refund of $73.18, namely for the difference in their charge and hotel receipt. And here is what I got in response in writing while having a long chat with customer service.
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10:12 am
Hi there! The price you agreed upon while making your reservation is $290.20. At this time, we are unable to proceed with any actions.
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That was a response from their second person that I chatted, probably manager, but he or she never introduced themselves. I have a copy of the entire chat, including the attachment of my receipt from hotel, but that didn't make any difference. It is best to book directly from a hotel, I would've saved over $73.00.

I booked a hotel with a refund option, but Super.com refuses to refund me to my credit card and demands my personal bank details—totally unsafe and suspicious!

Their customer service is useless—they keep repeating, "This is the only option," ignoring my concerns. Wasted hours with their nonsense.

This company is a SCAM—they delay, deceive, and dodge refunds.

Great experience and easy, why do You ask for a tip of $22,,,at the very least give the customer an option to tip there desired amount not your set gratuity price of $22. I did all the work, therefore no tip!

I paid for a refundable stay. Had to move to a different city and they would not refund my booking. The hotel said they would agree to a refund if contacted by Super.com, and they would not contact the hotel. When I tried to apply on their site for a refund, they wanted my bank account information rather than the card I used to issue a refund. DO NOT DO THIS! When contacted by Discover Card Services, they lied to the credit company, and now I am being recharged for a stay I did not use. The hotel was contacted three times and agreed to cancel, but Super refused to contact the hotel to verify.

While booking on Super.com as a new member, I reviewed my information and hit submit. When I got the confirmation, my last name was spelt wrong (missing letters and out of order). I immediately contacted their chat help where I was disconnected several times and was told it would be $15 to change my name on the reservation because it could not be a system error. Again, I got disconnected while talking to them which they claimed indeed was a technical error. I called and spoke to someone on the phone who wanted $30 to change the name but they could not get ahold of the hotel and would call me back. While trying to resolve this and my name on file via chat, I got another error message stating there was a connection error.

I am not sure how well established this company is or if I had a poor cell phone connection for data but there were clear errors. These were discovered immedietly upon confirmation and brought to their attention. It has been frustrating to solve this as they charged me $15 for an error which that most likely occurred due to faulty technical issues occurring between my device and their website. They do not have consistent policies and their workers to do not have authorization to correct errors. While their employee eventually was able to tell me he got the name changed and got a confirmation number after calling the hotel, I won't know until I get to the hotel because I have nothing in writing. The rep was kind enough to contact the hotel but charged me $15 for faulty systems and lack an ability to rectify. Also, they advised I have to call back tomorrow just to get them to correct my name in their system.

While this gives me a lot of concern for my reservation being filed correctly, I should at the very least not be liable for this $15 charge for technical errors and get a new confirmation with the correct information on it.