StaplesReviews 626

Our business has had an account with Staples in Edmonton for twenty years. Dozens of orders delivered. Dozens more picked up. Dozens more bought in store. But somehow there is no address on record for the single return we have ever done. I wasted a $750 billable day waiting for them to not show up with no notice, in order to spend more time bringing my return back tomorrow by myself. The replacement for the return won't be coming from Staples. Serves me right for looking at an American company.

My shipment must arrive in December 16 this day no text notice that he is coming only I was called by delivery person I ask him to wait me 5 minutes he refused and scheduled it for December 17
I call customer service to pick up my staff they can't locate it
Today I sat down to wait my shipment starting 8 AM no show or call
I am a prisoner, and I can't do nothing to wait my delivery now it is almost 3 PM no word what is going on
I contact customer service they say they don't have information
This kind of practice is not acceptable

Ordered a Laptop online at Staples in Campbell River as they had 2 in stock and said it would be available for pickup in 2 hours. You are given a choice of delivery or pickup at store. I chose pickup at store. Called store and they say no, it would be delivered to the store next week, I said I did not want it then. I have cancer and am going into the hospital soon. I needed it today. They show 2 in stock. They said no I would have to wait till it is delivered. What poor service. I cannot even get a refund till it is delivered to the store so no money for a laptop till then. Really sucks!

Went to Staples in Alpharetta, the?manager? Richard says I can not use my valid coupon. He said I use to many coupons?

Rude about it, I am amazed how bad his attitude is, why issue coupons if customer are told they can not use them. I will go to Walmart.

Staples knows how to turn a good day into bad. I ordered (#*******157) a Brother printer for my homework. They sent it a few days later, but shipped it back because my address was wrong. No it wasn't. It was awful trying to fix this because at every click of the mouse, the company pumps ads from every direction. I finally got an email saying it would be redelivered and was notified it was on my porch. No, it wasn't. It was returned. Back in the barrel, same frustration. The email said it will arrive today. Nope. I'm stuck. I contacted them by email, phone, and chat. The BROTHER HL L2400D is $10 cheaper at Walmart. I ordered two printers from Staples, my first and my last. My name is Lou and I stand by all of my reviews.

Staples' delivery service is anything but reliable. My order arrived two weeks late, and when it finally did, half of the items were missing. Customer service was unable to provide any solutions, leaving me to deal with the mess on my own. If you're looking for a hassle-free shopping experience, look elsewhere.

I bought a laptop and additional items totaling $700 I paid with a Visa credit card, the charge went through no problem. The clerk said oh excuse me I must void that transaction I forgot to write up the sale correctly but don't worry about it your credit card will not be charged twice the first charge will not go through. Well that's what he thought it did go through, my bank saw it as fraudulent activity and closed the card! No one at Staples is willing to take responsibility they say it's the banks fault and I am just upset over nothing. Well it's the only credit card I have and now I have to wait 5-7 business days for a new card. I have to call all the accounts that are on auto pay when I get the new card and inform them of the new number. All because the clerk forgot how to ring up the sale properly. Doesn't anyone know how to do their job? What makes matters worse is no one at Staples would even take responsibility! It was just a matter of placing the blame on someone else. I would never ever do business with them again!

Although I shop at Staples for supplies, my last visit was solely to solve a problem that I was having with my Samsung tablet. This very knowledgeable associate spent about 15 minutes figuring out what was wrong and advising me what to do with it. He did not ask to be compensated for his time and he did not suggest any product to purchase. I have found Staples staff to be very willing to help and not impose anything on me, which is why I feel very comfortable going there with questions or to get supplies.

I placed an on-line order of 2 cartons of 10 foam boards measuring 30x40. These can only be purchased on line because of their size. They can only be ordered by the carton so they can be shipped safely and not damaged. Well, I received two boards! Just two. Someone actually opened a carton, took two boards out and wrapped the bottom and top with plastic and sent them to me. Of course they were damaged. I laughed this off with Kristine, the very nice Staples service rep. She reordered my boards. Staples actually sent out a huge truck to pick up the two damaged boards but didn't have my replacement order on that truck. ( What a waste of time). Just got off the line and now they say my replacement has been lost and I cannot reorder as they are sold out. Pretty ridiculous to me! Now I have to wait for my $116. Refund! Staples- get your act together! I will shop elsewhere now as I still need those foam boards.

This service provided by staples is a joke. You are treated much better by TSA agents at the airport. Attendant was rude and I would not shop in the Fairfield store if everything was half price

I work from home. Because I am on oxygen - I do not drive. I have 61 empty ink cartridges to return to Staples. THEY will not allow me to return them and get credit with my rewards so I can purchase other items. They said I can only return 10 at a time and I need to purchase $50.00 in ink to even get the rewards for returning the ink. THEY are not helpful at all and will not make any exceptions.

I run a business and ordered ink from Staples on a Monday. They claim free next-day delivery, that is a lie. I checked my order's status on Tuesday, and the item didn't ship. I contacted customer service and she said it would arrive on Wednesday mysteriously not long after the call I got a shipping notice. The next day I got an email stating the delivery driver left my order at the warehouse and now it will be arriving on Thursday. I contacted customer service and after a 30-minute back and forth she offered me a 20% discount. Save yourself the time and stick to Amazon.

I paid just$4.00 for a pencil sharpener that is $1.99 I talked to manager and he told my that he couldn't give me a refund.

I usually go to staples in Mount Vernon NY and the store usually is empty except for the Marketing printer department which the line is very long and you have to be prepared to wait at least 2 hours in order to be helped. This department needs more people working it's really not acceptable the waiting time we spend on the line just to request something simple. I hope this message can be noticed and heard. Thank you

On December 29,2023, I placed my order on Staples.com. I was given a January 2,2024 delivery date. Then it was delayed until January 4,2024. On January 5,2024, I chatted with a rep online that the order was "missing". I received no notification from anyone that it went missing until I inquired about my order not received on January 4,2024. Then the rep re-ordered my order with a delivery date of January 8,2024, and that was delayed again for January 9,2024 due to a truck breakdown. I chatted with another rep online on January 9,2024 to confirm that my order would be received on that date, and I was informed there was no delivery details on my order and that it would be delivered on January 10,2024.
How many more delays and excuses should I accept before I actually receive my order? This is COMPLETELY UNACCEPTABLE! Is this business being run by amateurs and children?
This is completely unacceptable and inexcusable. It's sad that I have to constantly follow up and deal with this. There's just no good customer service anymore.

Out of Towners beware!

Neglected to mention that if i didn't register my plate with the cashier (or by QR code which i do not do), my car would be ticketed in their lot (identified as staples parking). So having not gone there before and not being aware of something called "indigo parking" (I don't live in Ottawa), I parked in the parking lot and saw that it was for Staple customers. Went in to the store. Spoke with 3 separate members of staff and service was decent and after about 20-30 minutes of shopping, made my purchase (considerable amount of $$$) and went out to my car in the PARKING LOT EXCLUSIVELY FOR STAPLES CUSTOMERS) and found a 100.00 parking ticket on my car. Signage is past the entrance to the parking lot on a one way street and size of text about registering is illegible from entrance of lot.

Went back in and asked to speak with the manager... someone came to the counter and when i asked why no one told me i need to give my plate # to park in the lot, his reply was "that isn't our job" and "there is a QR code to scan right there" and "you would have to call Indigo. And then he gave me an incorrect number to call...

1 - never going to this location EVER again as the lack of empathy and concern for the customer and the customer experience is deplorable. All he did was get defensive that i should even question WHY they say nothing.

2 - never going to Ottawa ever again - the city is run by thieves. There was no indication in the parking spots them selves and if parking requires "authorization" to park, there should be a ticket to validate or some physical confirmation. What if i had been aware and given my plate info and somehow still received a ticket? Who would be responsible then?

3 - To the young gentleman starting his shift, you had no need to apologize but your empathy and concern for my meltdown in the parking lot was much appreciated. I have never had a ticket for anything in my over 30 years of having a license.

Merry Christmas

Phone number is not answered, chat does not work. Ordered printer on 11/27 and order said it would be delivered on 11/29. Checked their site order and today it has not been processed. I can't cancel the order and have no idea of when it will delivered since I cannot get in touch with them. Will not buy again from them!

I needed materials for a presentation on the same day. Staples in Wilmington DE has not failed me yet! Chris C at my local store (110) proved to be a superstar at a critical moment. And he was professional, polite and accommodating! Those copies printed to my exact specifications made my program go from good enough to WOW! Thanks Chris C!

A very poor customer services. The kids that are behind the counter has not skill to talk to customer z they don't even look at your eyes when they talk to you or answer a question. So sad. No manners.