I'm not one to leave a bad review usually, but I feel that I must share my latest terrible experience with Staples corporate. On June 2024, I tried to make a purchase online due their free shipping and school supplies sales. After a couple of attempts with different credit cards, they cancelled my order for no reason. The same thing happened a couple of months prior when I tried making a purchase online. I thought they might have had a system hiccup back then and/or my credit card didn't work. However, in June, after trying to purchase with different items and various credit card, I was unsuccessful again.

When I called to ask for help in the corporate office, I was told that I couldn't make purchases online with zero explanation. The person on the phone wouldn't tell me if it was a credit card issue or names/addresses not matching up, or anything. They only said that the system couldn't verify with the information I provided and that was that. When I asked to talk to a manager, they said they can have a manager call me, but stated that the manager will have the same response.

Two days later, someone by the name of Lynn Thompson called me. She said that she spoke for the CEO of Staples and told me that their internal system couldn't verify my information (the information I provided to make purchases online and to ship to my home). I asked if there's anything else she can do. The only thing she said that I can only make purchases in store and not online. I mentioned that the reason we make online purchases, it's for the convenience. If I could make the purchases in store, I would've. She wouldn't provide any details on why I was rejected from the online site or give any other solutions so I can make the purchase online. When I mentioned that it seems that they don't care about my business, Lynn responded with "I'm sorry to have lost your business" in a stoic tone.

This experience made me feel that I was NOT a valued customer at Staples. They wouldn't tell me how to fix the problem and there was nothing they could do. They don't even care about losing my business. So much for buying things at Staples. I would make my purchase elsewhere like Office Depot or Amazon. I've tried Office Depot's customer service for both personal and corporate. It's not ideal, but I've never had them, or any other company, completely rejecting finding a solution to help a customer.