I ordered a package on January 7th, and I haven't received anything as of today, February 18th. Never in my life have I waited for a package this long, not even from CHINA. Mind you, I'm in Mexico, which is a few hour flight from the USA. I contacted Customer Service several times and all they said was 'you have to wait' or 'next time, better order with DHL express', not once have they offered to send a new package or to refund my money. Their website says you have to allow 10 business days for delivery days. Then Ken from Customer Service told me it is 21 days. Updates from some sketchy delivery carrier has been 'out for delivery' since February 6th, so that's almost 2 weeks now. SKIMS does not bother to contact the Carrier, as they're doing business with them. My advice: If you can't keep your promises, adjust your promises on your website, or find another carrier that will deliver the package for you, because this might not be your direct fault, it's your name attached and it's not a good look. At least if you fck up, have your service staff educated on a good customer service level so a paying client will still be happy after a let-down.

I asked for my refund today, but judging by the reviews on this website, that will be a whole new battle in itself.

Unfortunately, I expected a LOT better service, especially from a worldwide known brand and with such a big celebrity name attached to it. AliExpress has better customer service and refunds within hours..

CHEAP FABRIC
ILL FITTING
NO CUSTOMER SERVICE
WILL NEVER SHOP HERE AGAIN
SAVE YOURSELF THE AGGRAVATION!
NEVER AGAIN

"They failed to deliver my item and canceled it on the very day it was supposed to arrive, leaving me completely stranded on my wedding day. This level of unreliability is unacceptable. Their lack of support has truly ruined what was meant to be one of the most important days of my life. Completely untrustworthy and highly disappointing.

I bought an oversized sweater for $78 and it is so uncomfortable on the inside. You would think for the price tag it would be soft, nope, it is so scratchy and uncomfortable to wear. I also bought 3 lounge pants. I tried to cancel.my order about 2 hours after I made it and the customer service representative said I could not cancel at all. Returns are a pain in the rear and the material is Shein quality at best! Save your money and buy from a different business!

Made this purchase because it sounded to good to be true. Turns out it was worst than a lie, the product was so bad I felt I had been scammed. Bought a pair of panties that were so bad I felt I could have gotten better quality at a dollar store. One side was smaller than the other, just poorly constructed. After reading how bad their customer service is I didn't bother to try to return. Wrote this review to try to save someone else from wasting their money 😢

Charge me for what I had cancelled in 16 minutes wrong order but no customer service,
No phone number
Wrote emails one response which made no sense don't waste your time buying from this company. Please read reviews of customers in all sites it is terrible. Lesson learned

Quality was below average and fit was very poor. My typical underwear size is large and I ordered medium because reviews said they run large. They stretched out within an hour (unheard of for microfiber stretchy fabric!) and were shapeless and all over the place. Because they were underwear, I had to throw a $20 pair in the trash after one wear. I returned everything else in my order because the fit was terrible for everything. I was also charged a fee for returns, all because THEIR sizing was terrible and far larger than industry norms. Tons of money wasted for nothing. I'm out about $40 for shipping, trashed undies and loss of the discount for buying 3 pairs, with nothing to show for it.

To top it off, you can't leave a review! My guess is, they only invite a review if they know you love the product. Most reviews are positive. Horribly deceptive and fraudulent to censor negative reviews.

I was expecting soft, well made comfortable under clothing and pjs, loungewear. Truth: the pricey 3-pack of ribbed boxers (M) are very uncomfortable - garbage! The back has a big wad of labels that you need to cut out, the waist band is not just wide, it is thick and scratchy edges on the seam to the thin fabric and at the top, the cotton material feels plastic & warm - just awful! The soft lounge ribbed pjs (short sleeve button shirt and shorts) seem soft to touch but feel like plastic on and the fabric drapes in a heavy way - not comfortable at all! Again the elastic band in the shorts is wide and uncomfortable! Very disappointed! Sizing advice you can't count on at all on the website - how on earth can the company not get this right - it's your product?! Not sure how a measurement 29 band and 33 chest fall out of the xs triangle bralette - chest band is way too tight! The longline bralettes (bought 3) are also too tight and the tall ridge structures on the sides are awful going towards the armpit! If I could post a review/feedback on the site I would but I can't find a way to. Take your money elsewhere and get something actually nice for yourself.