Read before purchasing anything from SGS. They will NOT issue a refund, if you look at their returns information site you will not find the process on how to return your goods. They mention a 60 day return policy but will find any way of getting out of it. I purchased and tested a Milwaukee tyre inflator that didn't meet my requirements however as I had opened it the item did not qualify for returns. All the packaging is intact, there's not a mark on the item and is in re-saleable condition so what's the issue? The after sales customer service is absolutely terrible and lacks any experience. I've been in the trade for over 16 years and never had to deal with such a terrible company. Extremely disappointed and will not be doing business again. Go elsewhere pay a little more and get proper customer service.
I had made an order of thousands of pounds worth of stuff just for them to delay me over 3 weeks and then send me a cheap bag, completely irrelevant to my order. I have proof they have done this and they are flat out refusing to rectify the situation so I will be reporting to trading standards. Unless you want to lose your money I recommend everyone avoids these cowboys!
Shockingly bad customer care. After sales service is non existent. You will wait for 30 mins+ on the phone then get cut off. I sent a strut back for repair and heard nothing for over 2 weeks. Repeated phone calls just pass you around the business then you get cut off. There is no manager to speak to. I have lost many hours of work trying to get my strut back. Its a 3rd world country service. Sales people of course are very quick to act. I will never use them again.
Sell goods which they don't have in stock. Don't tell the truth about the current situation in respect of the goods. Promise next day delivery but obviously cannot undertake.
The CEO Wyatt does not respond to emails so it is no wonder that the Customer Server ice is so woeful.
Impossible to speak to a Manager as the Customer Service makes them unavailable. Look at the negative ratings before buying.
Excellent service, including email updates, advance notice from the courier company, timely delivery. Very well packaged tool chests so no damage upon arrival. Very sturdy product, probably overkill for a plucky amateur like myself, but worth every penny.
Great value for money. Extremely competitive pricing Fantastic delivery options;. Superb communication throughout order and delivery process. Website so easy to use, my husband is hooked. Will definitely be using them again.
Fantastic customer service, efficient and effective. Super pleased with my 2 tonne low profile trolley jack. The axle stands are working perfectly. I would definitely recommend this product and company to anyone. Thank you.
I have SGS saved to my phone. I will now be ordering all my top of the range tools from there. They are literally the most affordable on the internet whilst other businesses sell the same item for full price. Excellent customer service. Very professional and happy to help. Next day quick delivery. Highly recommended!
SGS, good equipment at a reasonable price with quick delivery.
I have bought various items, my latest being this tool trolley.
The fit and finish is excellent.
It can be seen with our drag racing team at Santa Pod.
I would recommend SGS to anyone
Excellent customer service. Company went the extra mile to locate a purchase record and obtain a replacement part under warranty (even though it was almost 2 years ago.)
Communication and after sales service is First Class.
Highly recommended
Overview
SGS has a rating of 4.4 stars from 1,402 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SGS most frequently mention next day, fast delivery and excellent service. SGS ranks 2nd among Tools sites.
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- Belmore Way, Derby, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members