U.S. Small Business Administration
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U.S. Small Business Administration

How would you rate U.S. Small Business Administration?
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North Carolina
2 reviews
1 helpful vote
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Truly unhelpful
March 15, 2025

I was approved for a disaster loan. After I accepted the loan, I was then told I could only use less than half of the money to rebuild my home and about 60% of the money was to be used only replace "stuff" which is ridiculous when I don't have a home to put "stuff" in. Failure to use the money as they allocate means you will be penalized and have to pay back the funds at 150% plus interest.
Questions to my case manger go unanswered. Shecwould send policy with yellow hilighter, but not answer my question. Her policy references were vague and unhelpful. Her advice was to spend money I don't have and then submit receipts to see if they (not her, some other person) will release loan funds to cover. What? If I had money to spend, I wouldn't be taking out a loan. They are ridiculous. I am supposed to pay the interest on the full loan amount, but I can't access the money. That is usery. I talked to an SBA loan officer about modifying the loan, but ended up getting yelled at by her. Yes, really. Her name was Connie. That is all I know. I called to ask for a different loan officer and was told that the person answering the phone was "working from home" and didnt have her computer to look up my case. The whole program is just garbage and unhelpful to Americans in need after a disaster. Meanwhile, I am still homeless.

Date of experience: January 18, 2025
Colorado
2 reviews
4 helpful votes
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Unbelievably rude
April 29, 2022

Pamela Sutherland, the employee who was assigned to my case, has been unbelievably rude and condescending. I had to bite my tongue so hard during our last conversation to not put her back in her place. I don't know who she thinks she is, but I am done dealing with her. Other employees have been very pleasant. Additionally, throughout multiple weeks of communication, she failed to communicate some crucial contingencies of my disaster relief loans which would have been dismissing factors and saved me weeks of unnecessary paperwork. Of course she refused to admit to any wrongdoing, falsely claimed that these contingencies had been discussed, and continued to be rude and condescending. This woman is incompetent and needs to be fired. I filed a complaint against her but I'm not holding hope anything will be done about it.

Date of experience: April 29, 2022
Washington
1 review
3 helpful votes
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Total incompetancy
February 9, 2023

It is by the law that we are supposed to get the 1098 by Jan 31 for the interests paid for the year. It is two weeks past. When I called, they said I would just have to wait until I get it but I can't just wait indefinitely. Worst part is that two representatives hung up on me. Third person gave me a phone number that supposedly handles mailing out 1098, and what do you know? It is a non-working number. It is a common knowledge that the government workers are no more than glorified welfare people, and they seem to act just that. Shame that's where part of our tax money goes.

Date of experience: February 9, 2023
California
1 review
4 helpful votes
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Absolutely terrible customer service. Rules arn't clearly stated. When calling to ask for clarification and assistance understanding contracts, they become very defensive and eventually will hang up on you. Don't even bother.

Date of experience: April 30, 2022
Colorado
1 review
4 helpful votes
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A total disaster
April 13, 2022

I reached out to SBA on 11/11/21 and got an answer three and a half months later.
Unfortunately that answer was totally next to the question.
I answered immediately rectifying their wrong assumptions and just received a second email going further on their first response.

A total waste of taxes!

Date of experience: April 13, 2022
Utah
1 review
3 helpful votes
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This is the worst website I have ever used. It's difficult to use. It's worse than going to the DMV to wait in line. They have bad everything. Hard to use, poor support. Difficult to register. Poor forms, bad validation. A high school kid could make a better website. I am sure it was a lot of tax dollars for the worst site on the planet.

Date of experience: July 13, 2022
Massachusetts
1 review
1 helpful vote
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Like many other small businesses, I was forced to take out an EIDL loan in order to survive Covid. PPP was not an option because the funds were quickly depleted. Now that the loans are coming due, I get notices about payments that are three months late without ever getting a bill to begin with. I have multiple loan bills coming to me via both the portal and snail mail and it's getting incredibly frustrating and confusing. Meanwhile their website is about as user unfriendly as you can possibly imagine. Once again I have tried to log in and once again I cannot as even though I changed my password and it was accepted I am told it is not correct. I can't get to my information if I can't log into your garbage website.

Date of experience: August 7, 2023
South Dakota
1 review
5 helpful votes
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Website Horrible
February 6, 2023

All I wanted to do is make a payment on my EIDL loan.So confusing then they tell you to go to a website called CAF can't sign in.They won't answer the phones because everyone is trying to make payments.I just am making a paper trail to cover my $#*! with the SBA.Next we will owe them so much in interest and they will close businesses I pray this site gets redone to make it easy to pay a SBA loan.Back with Interest.Someone Help

Date of experience: February 6, 2023
California
1 review
4 helpful votes
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I was on hold for over 30 minutes to speak with someone about making a payment, the rep answered and told me to just go to Pay.gov and create account and click on make payment. I kept telling the rep that I already have an account and that there is no option to click to make payment. The rep told me its as simple as that and thats how you do it and hung up on me haha. This place is a joke. Now I am trying to make a payment on a loan that I cannot make payment to and cannot get a hold of someone that will assist me.

Date of experience: December 15, 2022
North Carolina
1 review
2 helpful votes
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SBA Portal
October 30, 2023

Every time I try to use the portal to access my account, I CAN'T GET IN! I have to call for assistance because my password is wrong. However, it is the new password that I made a few weeks ago. 1st I wait because all the help people are "busy assisting other callers." We work for at least an hour. Today I worked with a young lady that tried to help me for over an hour. She tried everything she could to help me. Some of the things she tried were things that had been used before that actually worked. NOT TODAY! With all of these negative reviews you would think that someone in charge would take the initiative to get the software fixed. In my opinion it is NOT the people. All the people that have worked with me have been respectful and hard working except for one guy that hung up on me. You know why he hung up on me? He was at his wits end. That wasn't his fault. IT IS THE SYSTEM! GET IT FIXED!

Date of experience: October 30, 2023

Overview

U.S. Small Business Administration has a rating of 1.1 stars from 52 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with U.S. Small Business Administration most frequently mention customer service and small business. U.S. Small Business Administration ranks 12th among Affordable Care Act sites.

service
31
value
23
shipping
9
returns
10
quality
21