Rosegal

Rosegal shipped via Canada Post on the same date, November 15,2024.
Rosegal was aware of the strike at the point they shipped.
I was promised a delivery date between November 29,2024 and December 13,2024.
The package never arrived.
I requested a refund on December 14,2024.
They asked me to wait a week.
I waited.
On December 20,2024, I again requested to be refunded.
It was at this point I checked the tracking info.
The package was returned to Rosegal November 30,2024...a full two weeks before I first requested a refund.
They ignored all my requests for refund.
They then resent the package, on Decmber 20,2024, with the knowledge that I didn't want it any longer, and would not be able to use it for it's intended purchase, and that I wouldn't be available to receive it.
They then omitted all the logistics and misrepresented the order to Paypal.

I place an order to be delivered to Reno NV they sent it to California screen shot price was sent to Rosegal. They are screwing me out of my entire order and offering 30 dollars for my more than 100 dollars order. This is unacceptable. I want a full refund or my order. This business feels like a scam, a real business would make it right especially when I proved through screen shots that it is their mistake.

I ordered 4 items from Rosegal, and they arrived today. The resemblance to the online images was vague at best and they were all made from very cheap printed fabric. The clothes are cute, in the images, but in real life I would never even wear what I purchased. I do not recommend buying anything from Rosegal, no matter how cute it looks. You'll only be disappointed. Save your money.

Last June I bought over $500 in clothes from them, to this day, it still says partial order filled on their website, in my account.
NO ONE will talk to me, I disputed it with my bank, but they said the vendor said it was delivered. I NEVER received anything.
Could be a porch pirate got the partial order, but WHERE is the rest?
I paid $15 for insurance, but that was a waste of money, can't get a hold of anyone to have them reship the cloths under the insurance.
WHAT A WASTE of money and time!
Their clothes are cute and tempting to buy... but buyer beware.
You may never receive what you ordered!

I have just placed my third order with Rosegal. I really like their clothes! They're comfortable, stretchy, and light weight, and very flattering for bigger ladies. But be prepared for a looong wait. I waited atleast a month for my previous orders to arrive. In my opinion the clothes are worth the wait though. My first order was placed in 2020 and I'm still using all except one of the tops I bought from them 2 years later. (The top didn't fall apart, the minerals in my well water turned the collar yellow/brown.)

I have made three orders from Rosegal. Only one of the items needed returning. It was the pants of a two piece set. They were to small. I contacted customer service by email and recieved a reply in 3 hours. This was during late night after hours aswell. I have two options to resolve the issue. I absolutely love all of the items I have purchased. They have held up well to were and washing.

Poor quality of material, very very cheap. Unable to get ahold customer service. On line is it not working. Phone tag is non stop. Called 10 times and still was not able to talk to anyone at all. Very fishy company.

They won't refund my money even tho I followed instructions and returned outfit that was wrong size. They said they need a tracking number. I paid $11 to mail back and post office didn't give me a tracking number. It went out with normal mail. I want my refund!

I placed an order May 29 2013, very excited that it was stated that I would receive it by June11th. I wanted to wear one of my new outfits for my birthday June 14. It is now Sept 21,2023 and I have never rec'd my order. Tracking it became impossible after a few weeks and when I tried to contact the company I've never been able to reach anyone via phone. And my emails have all been either ignored or it's been said it's been delivered. Maybe so but not to my address. I've requested refund or my merchandise with no luck with either. Order# zalenddi2982

First they say that they are out of the clothes I ordered. Then they say they will give me different clothes. I paid $55 for the original order. Now they want another $25. And they won't give me a refund.