Overview
Reservation Counter has a rating of 4.5 stars from 4,797 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process and book online. Reservation Counter ranks 5th among Hotels sites.
Instant Feedback
Upon check in we were told the additional fee's would be almost the same as the nightly rate for the amenities and parking. NO where did it state this when it was booked. We were told we owed over $350.00 for our 3 night stay. WTH! When I called to inquire they told me "sorry, there's nothing we can do" I left it up to my CC company to decide. Use another service.
I much appreciated the ease of using the site for Reservationcounter.com. It described the rooms, presented pictures, and various costs. Their cancellation policies were under each room, so I didn't have to look elsewhere for them.
Thank you for taking the time to leave us a review, Linda. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Easy to use and got a better price then other places I was searching but I did not realize until after my confirmation was received that they charge a fee
Thank you for taking the time to leave a review, Tish. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!
I did select 2 guest and 2 rooms. But it gave me options for 4 guests total. I was on a time crunch so! Went ahead and booked it anyways but there should be more clarification on the front end of "total guests" vrs "guests per room".
Thank you for taking the time to review us and provide feedback, Jojo. We apologize for any confusion or inconvenience this caused you. Your insights are incredibly valuable and greatly appreciated. We take customer feedback about the booking experience seriously so we can continually improve our process. If you have questions or need assistance with your reservation, please don’t hesitate to contact our escalations team at support@reservationcounter.com. We’re here to help!
The process was easy. However, it never asked me for my Rewards card number. So when i called to provide it, they informed me that they would not be giving me any rewards points for this reservation. And, even though they left that important bitt of information out, and the ticket was supposed to be fully refundable, they still wanted to charge me a $17 fee for the luxury of using their service. That's just not right. I am very disappointed and will never use this service again. I feel like they were leaving out that bit of information on purpose and in my mind that is deceptive.
Thank you for your review, Ronita. We understand how important it is to have your membership benefits. Since our platform is not directly involved with hotel reward programs, we recommend speaking with the hotel staff about your membership number when you check in. The nonrefundable service fee allows us to provide 24/7 customer support to assist you with any issues or questions regarding your reservation. Our team is always available to help ensure your booking experience is as smooth as possible. The information regarding the service fee is found in the cancellation policy. If you need further assistance or have questions, please feel free to contact our escalations team at support@reservationcounter.com.
Good-no problems once I got it all figured out. I am looking forward to our family function on the island as it will be our 50th wedding anniversary and everyday is a challenge at our age so we are very excited that our children will be able to join us.
Thank you for choosing to book with us, BJ. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Friendly, Precise, knowledgeable and prompt. Overall, just a pleasure to speak with. She apologized for for a tiny cough that was temporarily causing a problem. She seemed genuinely interested in helping.
Thank you for taking the time to leave us a review, Jim. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
I tried to book 2 rooms on line, entered all of the data and received only 1 room booking, and it was incorrect. I cancelled that one and ended up calling the hotel directly and was able to get 2 rooms, at a lower rate!
Thank you for bringing this to our attention, Steven. We sincerely apologize for your experience and any inconvenience this caused you. We take customer feedback about the booking experience seriously so we can continually improve our process. Thank you for your feedback.
Until I printed out my itinerary, I didn't realize what the Service Fee was that I had to pay for. It turns out, when you book from the hotel's website, they charge you $17.99 to "allow you access to Reservation Counter's 24/7 customer support." All booking services and hotel sites that I have used give me free customer support. If I would have known they charge $17.99 just so I could talk to customer support, I would have booked my room through Expedia or one of my other booking sites. I thought booking through the Gibson website would give me the best value for my money. After I booked, Expedia popped up and I could have gotten my room for $38.00 less and no unnecessary "service fees".
Thank you for your review and feedback, Peggy. We understand your concern about the nonrefundable service fee. If you have further questions or need assistance with your reservation, please contact our escalations team at support@reservationcounter.com. We’re here to help!
I didn't see that I had to pay upon booking with no possibility of a refund or cancellation. Actually, I saw it as I pressed the "confirm" button - too late! I would not have used Reservation Counter had I known.
Thank you for your feedback, Denise. We understand how frustrating this situation might be, and we sincerely apologize for any inconvenience caused. Our cancellation policies vary depending on the hotel, as each property sets its own terms and conditions for reservations. In many cases, nonrefundable bookings are offered to provide customers with special rates, but we apologize if this was unclear at the time of booking. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationcounter.com. We're here to help!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, Ann. We understand how frustrating unexpected fees can be and apologize for any confusion. While we only charge your credit card for the room rate and taxes and fees at the time of booking, some hotels may apply additional fees such as resort charges. We recommend contacting the hotel directly for details about these charges as they usually collect these when you arrive. The information regarding these fees is shown at check-out. In order to finalize the reservation, you must agree to these fees. If you need further assistance or have questions about your reservation, please contact our escalations team at support@reservationcounter.com. We’re here to help and will do our best to address your concerns.