Pristine Auction

So, I have won a number of auctions. I was happy eough with the quality of the items however I find the handling cost a bit expensive. At one point they were showing the shipping cost but not the handling. Now no mention of shipping cost.
When I questioned the handling cost they have made it impossible for me to get back on.
I asked for help and they keep giving me the same things to try but they don't work. Even after telling them 7 times the same thing. I have tried their suggestions about 8 times now.
I have used 3 different email addresses to register. I am in on the initial register but if I try to enter the next day the same thing happens. I get a message that unusual log in attempts have happened and I need a code from my email.
I get the code and (although it states it works for 10 minutes) I put it in within 40 seconds and it tells me it has expired.
I can only think they have some how flagged my IP address and blocked me from getting in.
Ironically, when i got in with my register of my last email I WON AN AUCTION.
However since I can't get in I can't pay for it. MUCH TOO frustrating to deal with anymore.
I have been trying for 2 months,

They basically scam you don't let your child play on your phone they basically said if they bid 10k they don't give a $#*! your paying for it they are a disgusting company with $#*!ty policy's, my son used the account who's under 18 without my knowledge purchased something and they refused to help they are $#*!en scum bags

So I've spent 1000 USD on mystery card card auctions and received 200 USD in garbage cards. SCAM! They burned me on shipping fees as well

They are scammers and thieves. Bought 2 framed jersey for 621$ not only they were bumping the bids with their bots but also had to payed 120$ extra that they call buyers premium fess. Shipping was over 350$ only because they cant ship them at the same time so i had to pay twice the shipping fees. On top of that UPS calls me to tell me i have to pay international shipping fees because i live in Canada. No where was mention i have to pay these fees. At the end i payed over 1400 for two framed jersey that I won for a total of 621$. SCAMMERS AND THIEVES

I mistakenly bid over $200 for a reprint. I immediately notified Pristine of the error, but they refused to rectify the error. Poor customer service, considering I've bid many times in the past with them - never again. Any sports card or memorabilia auctioneer that is friendly to the hobby would have remedied the obvious error. In fact, about a year ago, I made a similar error on another auction site, which had no problem removing the bid.

There is a lot of hype from this company that you will be getting good cards from their mystery auctions and memorabilia that they promote. What I've experienced are low end PSA 10 cards that value in the $20 range and aren't cards people are wanting. $200 spent on one auction for a base Tua RC...garbage. You're better off saving for the cards you want and purchase on Ebay or other card shops.

I bidded on an item and won. After I realized I had to pay something else I took out my credit card an was gunna put another when they without permission and authorization took the money even though I did not have any payments on file. I tried calling but of course they don't have a customer service phone number on top off all that the charge me over 100 dollars more with an adjustable fee really. Crooks won't buy ever again anni want my refund for false advertising since basically the adjustable fee is way they can. Get more money I mean they took out for shipping and handling witch should include everything but it's a loop hole so they can charger u more

Ya I bid on a Ricky Vaughn Autographed Charlie Sheen jersey, I admit that but was sent an email saying I won a jersey that said "Wild Thing" where Vaughn should be stitched. This is not acceptable and when I discovered this I removed all banking information from their site. I told them I wanted the autographed Vaughn jersey or nothing and a week after I removed ALL financial information from their site they charged me for this garbage "wild thing" jersey. Meaning they had to have gone into an old invoice and stole my credit card numbers and made an unauthorized transaction. That's credit card fraud and a police report has been filed.

I was a loyal customer of Pristine Auction since 2019. Customer service was great back then, but I can't say the same now. I had taken a break from collecting for about 9 months to a year and I logged back on found that somehow I had been charged with a restocking fee for bid I had won and never paid for. Funny thing is, I DID NOT BID IT! I was not going to pay for something I did not want or bid on and I'm definitely not paying a restocking fee. I emailed them 3 TIMES before I ever got an answer, in short, they told me tough $#*!, we are not waiving the fee, and then ran my debit card without authorization. In my mind, I'm still working on a resolution with these people and they just run my card. So, they strung me along with emails saying "we are working on your issue, thank you for your patience", then on the 7th day, they send an email saying No, can't help you, btw, we just ran your card for the whole amount! That was a TACTIC, NOT customer service! There's a difference!

I have used this stie 2x. The first the item shipped no issue, quality was a bit sub par, but it is what it is. 2nd item i received a USPS pre-shippment email. After 2 weeks I reached out to Pristine who said to give it another week. After 3 weeks I asked for a refund and was granted one with what looks like minus $50 or so. I was told this was a courtesy since their policy is to not refund on items lost in shipping. The claim being that USPS picked the item up, but never scanned it and someone stole it. In the real world without USPS acknowledging acceptance of the package, it is not lost of stolen, it never left their building yet they kept part of my payment.

I will not do business with them in the future.