Stopped communicating with my router after a firmware update. Tried working with tech supp for a couple weeks until I requested refund and they stopped responding. Also wrote to *******@portforward.com and received no response.
Had to run the software twice, making sure I had all the correct variables plugged into the correct places and my passwords set correctly, but it works! I've been try for week's to get this done correctly to no avail, and finally took the plunge and paid the $40 for the software. Seeing that I have nearly $1,000 invested into my current setup AND pay $100 monthly for fiber optic connection, I wanted it setup proper... and they certainly have delivered.
Responded within 24 hours after I paid the $40. Once they determined that they could not help me - no further responses to any emails OR requests for a refund. I ended up having to dispute it with my credit card company.
The service was probably the best service I've ever gotten from an online program! They helped me so much! I would recommend this to anyone who isn't very good with computers/port forwarding! Amazing!
My router is Mexican made and I tried for months to use the Port Forward Utilities. One they never added my router with all the info supplied such as model, pictures to their list of so called "updated" routers. Two of the programs kept going to trial mode no matter how many times I rebooted my computer and put in the registration info so features were unusable. After communicating with them where they kept saying I was progressing to no avail, they stopped their 12/24 hour support as soon as I asked for a refund. I asked multiply times. I used a You Tube video to port forward a port and was successful but they will not refund my money or even communicate about this.
I feel like I need to write a review for Port Forward. It took me a while to decide to buy their software because I wasn't sure if it would work for me. Now that I've got it, I'm super happy with it. I use it often on my TP-Link and it works great for my needs. I did have to get Allen to add support, but after a couple of message back and forth he got it working.
Thanks Tom, we appreciate the feedback.
Jason (I assume the same Jason that comments on here) really worked hard to get my ps4 working. I've been trying to get the mythical "nat type 2" for months and these guys finally figured it out. It seems some of the reviews here are from people who just don't understand. All I know is that for me I got the help I needed. Highly recommended.
Nothing works as it is said to work on this software.The support is painfully slow considering their advertising hype of 100% claims. I get one message back from them a day with questions but I have yet to see one answer as to whether the software can and will work. Had to get Paypal involved to try to get a refund or a solution
I'm sorry that our support was not fast enough for you, and I'm sorry that you felt like you had to involve Paypal in the process.
Your very first message to our support system was 2018-07-31, and you filed a dispute with Paypal the very next day on 2018-08-01. Even after you filed a dispute against us Allen tried to help you.
Allen has sent you the following messages:
2018-08-01 - 2 messages
2018-08-02 - 2 messages
2018-08-03 - 1 message
2018-08-04 - 1 message
And continues to attempt to solve your problem to this day, which happens to be a Sunday. Maybe it's just me but I think we have done an excellent job of attempting to support you, even though you have attempted to make it very difficult for us.
This is the first time i have written a review. This product does not live up to what it says its suppose to do,. On top of that i have to wait it seems 24 hours just to get a response. I have been trying to get this product to open a port for the last week and a half and i am no closer to getting this to work. I see it as a gimmick to hold on to your money as i have asked multiple times for a refund. I am very disappointed in the service as well as this product and would not suggest it to anyone.
"100% GUARANTEED!
We will get your ports forwarded,
Or your money back!"
I look forward to my refund
Thank You
I have tried to purchase this software twice and have received no communications from them although they have charged my pay pal for the software TWICE.
I know I was dumb for trying again.
They were supposed to end me a registration number TWICE but no communication from them at all to my email address.
Nothing at all from them
Hey Raymond, sorry that you are having problems. Shoot me an email and I'll figure out where your registration details are.
jason@portforward.com
I'll reply ASAP.
Answer: Hey Beyond L., Generally speaking forwarding to multiple xbox ones using a single external IP address is impossible because they both require the same port. You should be able to forward to an xbox and a playstation at the same time with no problem. However, getting a port forward through a satellite ISP is not usually possible. You may want to contact your ISP and ask if they support incoming connections. Most do not, but it's possible that yours does. Further complicating things, while Mikrotik router's are amazing, they are quite possibly the most difficult router to work with. I used to have one myself when I had a wireless ISP and it took me quite a bit of work to get it to do what I wanted. Mikrotik router's are much closer to "real routers" than your standard home office stuff like DLink and Netgear, and as such they have some pretty advanced options. We have never been able to add PFConfig support for Mikrotik, but we have managed to setup some forwards manually in them.
Answer: Start by running our Double Router Detector. If you have 2 routers then you are going to have to either forward both of them or turn on the DMZ in the one closest to the Net. After that you can try creating a fake port forward pointing at your PC. Use port 1000 TCP and point it at the IP address of your computer. Then use our Port Checker to see if port 1000 is open. This will test if your router has a firewall or if your ISP is blocking something.
Answer: Please use the Message System on our site. You can get there through the software, or by clicking Support on our site. Once in the Message System we can help you get it working.
Answer: That's what we do. Start with our port checker first, which is free. If the port is closed then purchase the software and use PfConfig to open it. If you have any problems then Allen in support will walk you through the steps and make sure that your port gets opened.
Answer: We can most likely add support for it. Use our support system and Router Screenshot Grabber to get support added for your router.
Answer: Unfortunately because of the way Xbox live works it is generally not possible to get Open Nat on 2 Xboxes at the same time. Sometimes it can be done by forwarding 3074 to the first Xbox and 3075 to the second, but it does not always work. The only ways to have both Xboxes have Open Nat at the same time is: - purchase a second external IP address from your ISP (monthly fee) - put one of your Xboxes on a VPN, such as Private Internet Access (monthly fee) - forward 3074 to one Xbox, and 3075 to the second Xbox (free, not always effective) - forward 3074 to one Xbox, and put the second Xbox in the dmz of your router (free, slightly more effective, but still not guaranteed) So short answer is no, our product will most likely not work for you. It will help with the port forwarding, but it will not do the DMZ, and neither is likely to work.
Answer: If you mean that you are going to disable DHCP on the router's and have a single gateway, then yes. If you are going to have 3 gateways then you'll have to either: - double port forward (setup the forward in multiple routers in a row), or - DMZ the inner router inside the outer router In either case our software can help you, but it will be difficult to maintain. There are almost no good reasons to segment a home LAN, and there are many bad side effects.
PortForward has a rating of 2.8 stars from 88 reviews, indicating that most customers are generally dissatisfied with their purchases. PortForward ranks 3rd among Video Game Mods sites.
Thanks Stephanie, we're glad you got it working!