PlayerUp has been reported to offer refunds or compensation contingent on the removal of negative reviews. If you have evidence of such behavior, please report it to the FTC, where each incident can lead to a $50K fine.
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PlayerUp

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GB
1 review
12 helpful votes
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Frustrating
September 26, 2024

ANOTHER EDIT

Yes, you guessed it, still not had my refund. Being ignored again both on Telegram and on the site. For a site that, in theory, could actually make them lots of money if they did it properly, it's a shame that they survive purely by telling lies. They could make ten times the money they do and get a lot less hassle just by being decent and honest. Instead they just tell lies.

EDIT: I am finally getting a refund it seems. The huge delay was caused by a scammer trying to divert my refund to their account do perhaps my original review was a little harsh

Date of experience: January 13, 2025
Georgia
1 review
9 helpful votes
Follow Jaidon B.
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Dishonest/Negligent
February 7, 2025

I sold my PSN account for around $26 on PlayerUp. I was excited for them to finally verify my account and transfer the currency to my wallet. Right now, I'm still waiting for a pending transaction to be finished after over a month of waiting, despite the transaction approximation time being 1-96 hours. I've sent multiple reports, contacted middleman support multiple times, and replied to the conversation where the exact transaction is pending multiple times. It is very unlikely you will get money back.

Date of experience: January 3, 2025
Spain
1 review
7 helpful votes
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I bought a Reddit Account for 27$ on Playerup and everything was a scam. They never sent me the account and when I tried to contact them several times they never responded. Try to avoid this scam.

Date of experience: January 15, 2025
Denmark
1 review
9 helpful votes
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Scamming site
November 18, 2024

Sold something on the site.
Didnt get payed from the middleman.
Its a scamming site
Gonna use my time to let others know

Pls share.

Date of experience: November 18, 2024
GB
1 review
6 helpful votes
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Atrocious company
October 18, 2024

Buyer made a payment and it took 3 months of constant chasing for them to pay me. Wrote some bad bit accurate reviews and they started blackmailing me to remove them. Don't use them.

Date of experience: October 18, 2024
India
1 review
15 helpful votes
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I have deposited 100$ 3 years ago, no credis received till date.
Raised numerous tickets. The website deletes the tickets or doesn't respond at all
This is 100% scam website. Never deposit any money in there

Date of experience: August 25, 2024
Indonesia
1 review
17 helpful votes
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If there is 0 star it would do more justice heck minus even.
After years of trying to get my money, I finally give up and will never see the light of it, they even removed my conversation ticket and banning my account, this is what happen if you try to chat them all the time to their "customer service" you know the one that use to service the customer. They will threaten you saying you break this policy. Lol if there is policy they are the one who should be arrested. Don't falter to their words they can't do anything. I lost my account and also my money. Stay away from this site brother. One man fall so other must not, Value your money guys, it is not worth it.

Date of experience: August 25, 2024
GB
2 reviews
12 helpful votes
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SCAMMERS - AVOID - you wont see your money
September 18, 2024

PLAYERUP ARE SCAMMERS - AVOID - their middleman take payment from buyers but they stopped sending payments to sellers.

Sold account for 700. Transaction completed month ago, got message "payment scheduled" and that's it - radio silent for month. Playerup never sent money their scammer middleman collected. They ignore all my messages and never sent the money to my payment method. It seems page is operated by bunch of scammers

They later come up with all kinds of irrelevant excuses about payment method basically acting fools -
including request (via emails) asking you to modify or edit your negative review (on reviews.io) otherwise they won't sent payment which his clearly illegal. They deliberately refer to this as "please resolve your offsite issue" to blur the scam tracks. They will never mention directly to change your negative review Slippery snakes.

If you search internet for playerup reviews, you will see lot of fake positive reviews, tons of of people complaining about never receiving their money and you will also see some people who edited their negative reviews (and never got money anyway).

If you got scammed by PLAYERUP - please report them to authorities so they stop these thieves and take this website down.

FBI (IC3): https://www.ic3.gov/
UK Police: https://www.actionfraud.police.uk/
US FTC: https://reportfraud.ftc.gov/

Use EPICNPC instead

Date of experience: September 18, 2024
Ukraine
1 review
13 helpful votes
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SCAMMERS
August 23, 2024

I made a purchase on the site on July 26, but then changed my mind and wanted a refund, for which I had to wait 3 weeks until the transaction opened so that I could cancel it, but even after the cancellation (which took another week or more), the funds were not returned to the account from which they came, and the site administration sent them to my account on Plyerup and now in order to get a refund I need to wait some more time, only now they are demanding more and more information, but I also do not respond to any messages in Telegram, that is, they read the first message, respond to 1 message and then never answer you, I will also NEVER remove the review until I receive the money, no need to try to manipulate me so that I remove the review and then allegedly receive

UPDATE 24 AUG: THEY CONTACTED ME VIA TG AS I THOUGHT BUT THEN JUST BLOCKED AND DIDNT RESOLVE MY ISSUE AT ALL, SO IF YOU GUYS WANNA THIS REVIEW DELETE JUST REFUND MY MONEY ON MY BANK ACCOUNT NOT WEBSITE LOL

Date of experience: August 23, 2024
Sweden
1 review
23 helpful votes
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Scammers to be avoided at all costs
August 7, 2024

I sold an account through their middleman service, and it's now been 10 months without receiving payment for the sale. The experience is incredibly frustrating, especially since they don't respond to any form of communication, be it telegram, email, or through their website. They've even attempted to block my IP to prevent site access and I'm guessing it's only a matter of time until they block the account altogether.

Their business model appears to be based on scamming, which is perplexing given the high transaction fees they charge.

Additionally, if you post any negative comments about them anywhere, they attempt to connect your post to your identity on their platform and threaten to withhold payment until negative review is removed, marking the transaction as "waiting for seller." This is the only instance they respond, and once you retract your negative comment, the expected follow-up and payout fails to materialize. When they DO respond, they'll just endlessly claim there's an issue with your transaction, I've suggested using a different payment method, but that doesn't matter as they don't respond and likely have no intention of paying out.

Date of experience: August 7, 2024

Overview

PlayerUp has a rating of 3.2 stars from 280 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerUp most frequently mention way ticket, customer service and game account. PlayerUp ranks 2nd among Video Game Mods sites.

service
137
value
117
shipping
91
returns
103
quality
111
This company does not typically respond to reviews
+179