Easy to use and navigate web site. Good price compared to other retailers. Processed and dispatched our order very quickly. Overall great service. Would recommend to others looking for this style of walker.
Thank you to the team at Platinum. You have constantly and thoughtfully kept us informed about the inevitable delays being experienced during this bizarre time of exceptionally high demand. Keep the faith everyone - Platinum always deliver as swiftly as they possibly can.
I placed an online order on 3 January 2022 and have not received any notification if it has been sent yet. Sent an email this evening to request a status update on the order & find out if it's being sent via Australia Post…
I ordered on 2/1, paid express postage. As of 24/1 I still have not received my items, which cost (with postage)over $80. If items weren't in stock this should have been stated. I keep getting emails saying that you are really busy and to be patient, but my patience is beginning to wear slightly thin. I have emailed, waiting to get an answer from you. You have made it easy on yourselves by not answering phone calls. I really hope you are a legit company.
After weeks of waiting for RAT tests, sending emails and delays ( some unavoidable due to supply issues), I finally was able to ring Nat who was amazing. She had my order out to me within 24 hours. She followed up as well. Thanks Nat!
Hi Margaret,
We are pleased to learn that Nat was of great assistance to you.
Kindly recommend our products and services to your friends and family. Looking forward to having you again soon.
Thank you very much.
Obviously, during this time rapid antigen tests are hard to find, and the whole industry and supply chain is under pressure. This order was placed on 3 January, and fulfilled on 4 January via pick up from warehouse. Could not have been easier or more efficient, especially under the circumstances.
I ordered rapid tests on the 31st of December and apart from an order confirmation and them taking my money, nothing has happened since. I paid for shipping and they offered express shipping due to delays, I've given it 11 days and not even a shipping notification. Tried asking where my order is and was told to allow ‘5-7 days for delays' which is exactly what I've done.
I think they advertised rapid antigens without having the stock to fulfil the orders. Mismanaged and lacking communication. I guess time will tell if I get my order.
I had been trying to locate an order which had shown to be despatched almost a month ago. Australia Post suggested I contact sender as parcel had not ben scanned. After a few days of attempts via phone, I finally got through to Nat and glad that she was on the other end of the call.
Nat was amazing, very friendly and thorough. Located the order and the goods straight away - Nat had the parcel despatched immediately for delivery into WA the following day. Five Star Service - much thanks to Nat
Thanks, Antonia for your awesome review! Nat is really a gem of our team. I will let her know of your great feedback.
We hope you recommend Platinum Health Supply to your friends and family. Have a great one!
Everything was great! Phone & email customer service was great! Answered all my questions. Had to pay quite a bit for express delivery (only option) but it did arrive in a day after it was shipped! Would purchase again.
Overview
Platinum Health Supply has a rating of 3 stars from 129 reviews, indicating that most customers are generally dissatisfied with their purchases. Platinum Health Supply ranks 3rd among Medical Supplies sites.
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Platinum Health Supply is more than just your one stop shop for all things PPE, but a trusted adviser that knows how to keep your organisation health & safety compliant.
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Hello Cheryl,
We sincerely apologise for not getting any information about your order and for not receiving a proper response to your calls and emails.
It has been tough for businesses like ours to get orders out due to the code brown in healthcare and code red in retail. These were caused by the latest COVID cases spike that also lead to staffing issues. This has affected the whole country which includes shipping companies resulting in big delays in the shipment of orders and stock.
While we have recently hired additional staff to get orders processed and posted as well as answer customer enquiries, we are still coping with its high volume. So we ask for your kind understanding in this challenging time.
Your rating is utmost valuable to our business's reputation which is why we ask for you to give us an opportunity to resolve your issue personally. Kindly email us at customercare@platinumhealthsupply.com.au or call us at 03 6407 7001 and rest assured we will resolve your issue in the best way we can.
Thank you so much.