Paula Young

One month after receiving my $114.00 wig one layer of the bangs fell off. Customer service told me to just sew them back on, no offer for exchange or refund. I can't believe they don't stand behind the product. I asked to be put through to a supervisor but hung up after 20 minutes.

I ordered couple of wigs and 2 other products to reach the minimum for their free shipping code they offered. But when I received the order and saw invoice I was still charged for shipping. I called customer service and they claim I never entered the code for free shipping and they can not do anything about that now. That is CHEATING! I added an item just to meet their shipping criterion. I remember code was applied. I didn't take screenshot to prove it to them later. Who would imagine a company could cheat you like this! After that I looked for their reviews and found that I am not the only one with this issue. It has happened to other people too.

BUYERS BEWARE! If you buy a wig from Paula Young Wigs:
1. When buying a wig and paying extra for expedited shipping you will not get it within 3 business days more like 5-6 days.
2. If you return an item not only does it take over 3 weeks to receive your refund, but they charge almost 30.00 to process a refund. The shipping label alone is 10.00. DO NOT BUY!

Orders are shipped quickly and I have received one wig (like the picture) in last month. Returns/exchanges are supposed to be 3-10 day turnaround once in the warehouse, but are closer to 3/4+ weeks. Expert assistance in customer service is not avail; calling a few times provided the same, "I don't know" when asking about a product. Customer service email is polite and professional, however, unable to assist. Last wig arrived without net and not clipped in box (assumed a previous return and not quality-checked). Level of service is disappointing.

I ordered a $15.99 ponytail hairpiece. My end cost was $29.96. It did not match my hair, plus it took over 2 weeks to receive it. I then requested a color swatch, another 2 weeks to receive it. It did not help me to figure out how to select a hairpiece to match my hair. It will cost me $11 plus postage to return it. I may get $10 refunded, if even that much. Easier to just throw it away. I can see why the reviews are less than 2 stars. Don't waste your time or money. My order no. Is Y*******013, in case you think I'm just making up this review.

Bought two "Daisy" wigs. Nothing like previous buys. Hair too thin and texture too fine.I have loved this wig but this is the second time I have been disappointed. Will not buy again until it goes back to the way it used to be.

I put an order in for a family member. She had no debit or credit card. I used mine. They needed to call the bank and have a conference call with them and me because my card did not match her address. They were rude as well. I told them forget the $300 purchase. They lost my business.

I've bought wigs from Paula with no problem but that all change since December. I sent the wig back because it looked so fake with so much hair still haven't received my money back in fact they tried charging my card an additional 32.40 but I put a stop to that right away so lucky I called today. I paid 59.66 with tax and shipping (which was suppose to be free) and the additional amount they were trying to charge was suppose to be refunded as of today no refunded but was told it take 24-48 hours. I then ordered a wig on Jan 15 and paid for expedited delivery and as of today the 19th have not received it. I called and was told it was because of the post office it's going to be late. I will NEVER EVER buy another wig from them again! They're a bunch of rip offs and I really do think that they should close their business down!

I live in Canada. I ordered two identical wigs. One wig was what I ordered. The other was completely different. They made me pay to return it, otherwise I would not get the right wig. I was told I would get my money back for shipping. They lied. I was given a 'merchandise credit' instead. Although they did eventually send me the right wig, I do not wish to buy another wig from them, but I doubt I will ever see my $22 again. They are complete ripoff artists, overcharging for so-called 'extra' taxes plus shipping. There is never any 'free shipping' to Canada. Plus they took away an extra $10 off that I had from an offer, and informed me they didn't. I have proof from paypal that they added it onto my bill, but they deny it. I have been a good customer for many years. But I'm sick of them ripping me off every way they can. And, I do not trust them to send me the right wig anymore.
BUYER BEWARE!