Thru my dealing with Paula Young, I've lost all trust in this company. I've read many negative reviews about this company, and I can relate to many of them. Now, they are playing games with state sales taxes charged. If you've ever had to return an item, you know how bad the customer service is - how slow they are at crediting your credit card, and who knows how much they will actually give you credit for... it's usually a surprise, and now they are keeping a portion of the sales tax you were charged for an item you are returning. When I asked for an explanation as to why they would do such a thing, the Customer Service Supervisor said it is allowed if you live in certain states. WHAT? I found that to be very creative. I'm going to see what my state's Department of Revenue thinks of that idea. Just curious! Oh, and yes, now they have what they are calling a "Delivery Surcharge Pass-Through" charge of $1.95. First, it was a COVID charge and now it's a Delivery Surcharge Pass-Through charge ;). When I questioned that same supervisor as to why they were charging this and what it is, she started rambling an explanation of which I had no idea what she was saying. I think even she knew it was a ripoff - she just couldn't say so. What brought me to write this review was all the frustration I had to go thru to return two wigs, and have no idea if the charges will ever come off my credit card. Like I'm sure many of you have had to do - I will have to get my credit card company involved with the charges. I've been buying from Paula Young for a while and returned everything I buy due to poor quality except for one wig that I have purchased 5 or 6 times, and it is always wearable and has become my hairstyle. It just doesn't last very long and has to be replaced often. I decided I would not order from them except for the one I can trust, but saw a new style and thought it might just be OK. WRONG! It was the normal poor quality they are becoming known for. I guess I never learn. I'm going to try to find a replacement for my favorite style with another company so I can avoid Paula Young altogether. This company's customer service is as bad as any I have ever dealt with, but I'm sure it's not an easy job based on the product they are servicing.