Just unbelievably sh-eye-t...Zero competence. Customer service agents such as Harvey, Rupak and Matthew are clearly short of even half the minimum number of brain cells necessary to walk and talk at the same time. Moreover, even after their massive data security breach, they still have zero interest in data security - they deserve to go bust! AVOID! AVOID! AVOID!
Matthew didn't care that my granddaughter didn't receive her birthday card. First he offered to send another card then he said that was an error in the system then he said he was refunding me then he said a resend and refund has been authorised. Avoid this company like the plague! At no point was a goodwill gesture offered
Ordered a birthday card for my two year old grandson on 4/9/2023. Today is the 20/9/2023 and I'm still waiting for it. His birthday is long over. I emailed Moonpig twice but haven't received a reply. Won't be using them again
I just found out that after a purchase I made with Moonpig last year, I've somehow signed up to the big scam, complete savings. They've taken £15 a month from me since last September, without my knowledge. Thank you Moonpig, I will never use your service again. You should be ashamed of yourselves.
Horrible service. I am extremely disappointed. I will never use them again. It's not even worth one more breath to describe the issues. You're better off ordering with Shutterfly ahead of time and sending them out yourself.
Ordered a card to come a day before my daughters 40th birthday the card arrived 4 days late I did pay extra for next day delivery. Tel to let them know they never apologised just refunded postage and said this was company policy. Please use alternative companies
Ordered a card and present for my wife's birthday paid for the delivery they didn't turn up got some idiot email saying they will be there tomorrow as if that's ok, avoid this tin pot company complete waste of money
Paid for delivery on the 8th and took day off but never arrived, chat bot was shocking and no level of service at all, was pretty much an attitude of "tough". Before they just cut you off! Don't use if you want it in time
Family in UK sent a card for delivery prior to a birthday in the US. It arrived a week late with printing off the page. Not a great service and their quality control is obviously not there. Would not recommend.
Placed order for a card for my sister's 50th birthday. It arrived promptly but no envelope. What use if that if you are intending to post. Unhelpful customer service advised you need to tick for envelope. Really! I have never bought a card and didn't get an envelope. Won't be using again and will stick to funky pigeon who know who to operate.
Overview
Moonpig has a rating of 1.4 stars from 120 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Moonpig most frequently mention customer service, birthday card and next day. Moonpig ranks 41st among Wedding Invitations sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members