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MadMuscles

Overview

MadMuscles has a rating of 2.8 stars from 134 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MadMuscles most frequently mention customer service, credit card and refund policy. MadMuscles ranks 9th among Diet sites.

This company responds to reviews on average within 4 days
How would you rate MadMuscles?
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New York
1 review
2 helpful votes
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Scam scam scam
January 7, 2025

I bought this subscription and i didn't want to continue. They charged my card again, and within the first hour of being charged, i emailed them. They jerked me for about 4 days back and fourth in emails, then tell me it's 4-5 additional days to come up with a decision, then they sent me an email the same day denying any refunds! Absolute scam, the workouts are mediocre at best and they do not stand for the customer. Stay away!

Date of experience: January 6, 2025
Alina N. MadMuscles Rep
2 months ago

Hello Brandon,

We’re really sorry to hear about your experience and completely understand your frustration. Please know that we strive to provide a transparent and fair service. Refunds are processed based on the terms outlined before registration, and we make sure all charges are clear to customers before completing any purchase.

If you have any further concerns, we’d be happy to assist directly at support@madmuscles.com.

We’re truly sorry we couldn’t meet your expectations this time, but we’re here to help if you’d like to discuss further. Thank you for your feedback!

California
2 reviews
0 helpful votes
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Complete Scam
February 3, 2025

Make sure you are not subscribing to it unless you want to loose money.
I registered only for 12 week program total cost 25.99, however when i looked at my card they charged me 3 payment and themselves automatically registered me in subscription plan without my consent.

I Contacted then 2-3 times and asked to stop the autorenewal subscription. The support person told me that they unsubscribed, and they will refund the amount still no progress yet, when I logged in and check my subscriptions it was still there and not removed, I had to delete everything from my PayPal and apps.

MadMuscles attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 21, 2025
Netherlands
1 review
1 helpful vote
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I had a terrible experience with MadMuscle. Their app interface is incredibly misleading, and I was tricked into purchasing expensive extra features I never wanted. It felt like they designed the interface to intentionally confuse users into buying things they don't need.

When I contacted customer support to request a refund, they outright denied it, showing no willingness to help or even acknowledge the problem. I feel completely scammed.

If you're considering using MadMuscle, I would strongly advise against it. There are plenty of other fitness apps out there with better transparency and customer support. Save your money and avoid the frustration.

Date of experience: January 1, 2025
Alina N. MadMuscles Rep
1 month ago

Hello!

We’re really sorry to hear about your experience. We strive to be as transparent as possible with all our offerings, and we regret that you feel misled. Please note that all additional features can only be added to your plan after you intentionally choose them. We’re sorry if this wasn’t clear or if it wasn’t your intention to add them.

Regarding your refund, we want to ensure that all issues are handled fairly and according to our policies. Please reach out to us directly at support@madmuscles.com, and we’ll gladly review your case and find the best resolution.

We truly appreciate your feedback and hope to make things right.

Cyprus
2 reviews
1 helpful vote
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Perfect for beginners and pros alike
March 28, 2025

Whether you're just starting or looking to amp up your routine, MadMuscle provides a variety of workouts that cater to all levels. I've built more muscle in the last couple of months than I ever thought possible!

Date of experience: March 12, 2025
Daryna I. MadMuscles Rep
1 week ago

Thank you for your feedback! We’re so glad that MadMuscle is helping you build muscle and take your fitness to the next level. Keep up the great work!

GB
1 review
2 helpful votes
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Mad muscles - very poor
December 18, 2024

Mad muscles even make it difficult to write a review on their web, and try prevent you writing negativly on other platforms! I was stung with a £90 fee after around a year of not using (actually only briefly using) the app. No correspondence during this period. Customer service is poor with no support to rectify my issue.

Date of experience: December 18, 2024
Alina N. MadMuscles Rep
1 month ago

Hello Aaron,

We’re truly sorry to hear about your experience, and we can understand your frustration. We strive to maintain transparency and clear communication, especially regarding subscriptions and charges.

We never intend to make it difficult for users to provide feedback, and we appreciate you sharing yours. We want to make sure that you are taken care of and resolve any issues you may have. Please reach out to us at support@madmuscles.com, and we will be happy to review your account and assist with a resolution.

Kind regards,
Mad Muscles Team

Azerbaijan
1 review
0 helpful votes
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SCAM!
January 23, 2025

SCAM!
Do not download the program, it is a scam from start to finish, you will be charged 2-3 times without your knowledge or permission. Do not write down your card

Date of experience: January 21, 2025
Emilia E. MadMuscles Rep
2 months ago

Hello Tabriz!
We appreciate you sharing your feedback about the situation.
Please note that our service isn't connected to any scam tactics. All payments are approved by the customers during the checkout.
As we see, you have already contacted our Support Team regarding your case, who has provided the available solution. If there is anything else we can do for you, please contact us back at support@madmuscles.com. We'll be happy to help!

GB
1 review
0 helpful votes
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I went ahead and purchased the plan, then after purchasing and finalizing everything, a new page opened which showed additional options, with a button showing add, I added as one would when you are shopping (remember this additional thing was after I have purchased and confirmed what I have purchased). And when you hit add, they basically did not process your payment when 1st you confirmed, they take you to that screen and they add that additional offer in your plan and then charge you for that additional in the same receipt which is clearly like scamming. And it does not pop up with a screen to confirm, you add and that's it.

In terms of the app usage and availability, despite me choosing I don't like particular exercises, it still add those exercises in your workout plan and if you click swap which is an option in the app, it gives error and says we are working on other options and keeps that exercise as it is.

I wish I had read the reviews before going ahead with the purchase and trust me, for a newbie like me, it is a NO NO!

And above all, did not use the app or the workout as I did not like it, requested for a refund which was denied straight away saying it does not fall under our cancellation/refund policy.

Date of experience: February 3, 2025
Viet Nam
1 review
3 helpful votes
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Total Scam
December 10, 2024

Purchase the trial and got charge 2 automatic renewal without my consent nearing 100$ each 2 months apart?!? Reached their customers service who responded very quickly but refused to refund a program I have not even used and they can see from the login activity. They say that the automatic renewal is in their fine print and only if you cancel, it will stop. I am glad I have checked my bank account activity otherwise the scam would go on endlessly. Very poor response to a fair client request for refund… I recommend to not engage with such a scamming business… Very Bad

Date of experience: December 9, 2024
Alina N. MadMuscles Rep
2 months ago

Hello Carl,

Thank you for reaching out to us. We sincerely regret to hear about your experience and completely understand the frustration this situation may have caused. Please know that we are fully committed to transparency, and all our subscription terms, including automatic renewal, are clearly presented during the sign-up process.

While we process refunds in accordance with our established policy, we want you to know that we are more than willing to review your case and explore possible solutions together. Your satisfaction is important to us, so please don’t hesitate to get in touch again. We’ll do everything we can to support you.

We truly appreciate your feedback and are here to help resolve this matter!

California
1 review
1 helpful vote
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Effective and Easy to Use!
March 28, 2025

Mad Muscles provides clear guidance and motivation for anyone looking to improve their physique. I've seen amazing results and enjoy the process so much!

Date of experience: March 18, 2025
Daryna I. MadMuscles Rep
1 week ago

Thank you for your review. We are glad to hear that you enjoy your process a lot! 🤗

GB
1 review
1 helpful vote
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Mad Muscles is one of the most deceptive and unethical companies I've ever dealt with. Their subscription policy is intentionally unclear, and they charge customers without proper notification or consent. I was charged £83.99 for a renewal I did not authorize, with no reminders or transparency.

Even worse, when I tried to resolve the issue, their customer service was dismissive, offering only useless "free extensions" instead of a refund. It's obvious they are only interested in scamming as many people as possible, not providing a legitimate service.

To make matters worse, even PayPal refused to refund the unauthorized payment despite the countless negative reviews from others who have also fallen victim to this company. It's outrageous that this company is allowed to continue these practices, and I'm appalled that PayPal hasn't taken action against them.

Avoid Mad Muscles at all costs. Their presence in the fitness app community is harmful and exploitative. I will continue reporting their predatory practices to consumer protection agencies and warning others not to fall for this scam.

Date of experience: December 31, 2024