SHEIN USA

I submitted a review and Molly from Shein stated she would help with my order and then she would like for me to update my review. I have reached out to Molly and till this day i have not received a reply or assistance. This is so the worst online shopping experience I have ever in my life encountered. DO NOT SHOP AT SHEIN! They dont care to assist anyone. This was my original review below. I will never order from shein! They delivered my pack to the incorrect address and when i reach out the next day they told me there wasn't anything they can do. A month in half later and they dont want to resend or refund my money the package was 600.00. Everyone writes the same message (copied and pasted) and dont care to help. The customer service is horrible. The reply at 4 am and when you reply you have to wait 24hr for them to send you the same message. They dont care to assist. This is the email i have received since 1/13. They dont even have supervisors. This is insane! A copy of the email below. 2025-02-20 14:17:56GMT+0800
Good day! We can no longer proceed because the relevant team has confirmed that it was delivered satisfactorily.
Please feel free to include any additional questions in your response. You may be sure that every problem will be addressed promptly. Best Regards SHEIN Customer Service

I have bought multiple times on Shein. Fro clothes, to bags, jewelry etc. I can say that they are much cheaper than the ones you can get at the mall but the quality is good. They also have lots of coupons. I think the only not so good is the shipping. It takes a while to get it but I understand that it comes overseas.

I checked my shipped order and it says delivery between october 12-14 but when i go to review order status it says already delivered even though I had not received or else i would have made a review this is my second order that has said to been delivered but I the consumer haven't received what I've paid for. I would like a full refund $24.78 due to me not wanting to wait for order to go through again after I've already purchased what i needed from Walmart unfortunately

You better you hope you don't need anything from this company because the customer service is the worst I've ever seen next to Poshmark. I know the perception here is that the prices are good but the value proposition is terrible. The merchandise falls apart or breaks and you can find better quality merchandise at US based discount stores. It's all good here until it's not. Besides, should we really be supporting Chinese companies?!

I love shopping on shein because you can get a little of everything. My latest purchase is a pair of shoes, a bag and some fashion jewelry. The shoe is exactly as pictured, the colour is beautiful and it is true to size. The bag is beautiful as well, a little thin but it is what I ordered and the jewelries are as pictured.

Not cool! Why am I getting notes from scared little Chinese kids! This is unacceptable. They need to stay in the sweatshops and work! I am paying them! Please tell them to stop leaving finger parts and blood on my new clothing. If I see it once more I shall report you to the owners and make them work you extra hard you little brats! This isn't okay.

Our family travels a lot so the turn around time of our purchase was awesome! We received our items between 48 and 72hrs. From swim suites, blazers, and lingerie, to crop tops back to school wear and mens apparel, this is the store for us! We can shop with ease for any season at the click of a button! I highly recommend shopping with sheen. With holiday at an all time high, they were still able to get our order delivered which came in two split orders, however, we got them on time!