Overview
LightInTheBox has a rating of 4 stars from 13,603 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.
I am satisfied with the Light In the Box app.I got the item ordered by me in proper time. Quality of articles are standard. Though delivery cost is high but it doesn't effect as the quality of articles ordered and received by me are very good.
I order 4 times with LightIn TheBox. The 2 first purchase was ok. But for the 2 latest, or I'm getting My parcels with 3 weeks of delay and the lastest one, I'm still waiting...I Send messages to customer services but I don't get any response...I let you choose to trust them or not...
Sending (with tracking) to a china adress cost ~50€. This shop does not offer a cheaper variant for returning any parts. Since this is just written in the context of all of the AGB and law related documents, for me this is like FRAUD.
I'll never, really NEVER by again any part in this shop
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number (the order number you shared is incorrect, please check again), so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
According to the european size I have ordered 3 shirts x-L. The size is too small for me as according to your sizing method I would need 3xL. I have the shirts with me and I do not understant how I can get a change
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103369467 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
LightIn TheBox reported when the product departed the port in China, arrived in the port in Tokyo, and when it is in the process of delivering to my address. I could expect the approximate arriving time. Good job!
Issues resolved fast and easy, customer put first, a delivery had arrived without certain items and damages to packaging, the customer service team were delightful to deal with, thank you
I can recommend your list of very pleasant hair buns and such things.
Although my hair has got many colours of grey and brown - - - the bun fitted perfect.
Unexpected!
Excellent quality and product selection. Customer is kept informed as to shipping status.
I once had to contact LightinBox concerning an issue and found them to be concerned about my experience and very helpful
Every product I have bought off lightningthebox has been top quality and unique style u guys keep coming up with ideas il keep buying tanks use are the best shopping site rver
Very happy of the site and for the products; I had a small problem with the delivery, but quickly resolvedand very good contacts wit h your team after-sales.
Thanks very much
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- singapore, Singapore, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in your last purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service