Until Proven Otherwise, Happy Returns scans only a fraction of your return to Lands End, pretending to scan the rest. Lands End acknowledges receipt of these few items and pockets the money you paid for the rest. This is based on my experience 4/2/25. I did not check the receipt at Happy Returns. Never been scammed before If Happy Returns ships back to Lands End all items you intended to return, Lands End reaps $100 for a $20 item if it cycles through 5 times. My guess is that Lands End pays Happy Returns for this service.

The white parts of the print turned yellow and the front stretched out to hang lower than the back within a few wearings. The fabric over the bust stretched out over a couple of months and the underlining tore so the wrap front was saggy.

Women's Plus Size V-Neck Wrap Underwire Tankini Swimsuit Top, worn several times a week for six months

Ordered 4 tops in the usual size I get from LandsEnd. 2 blouses of same style, but different colors, fit VERY differently. The other 2 were tank tops in a medium, which I've always worn from Lands End. They were huge! They have no exchange policy but agreed to accept a return but only for merchandise credit. Despite them acknowledging the returns have been made, I'm still waiting on the merchandise credit. NEVER AGAIN! Who bought Lands End & is running it into the ground?

The cardigan sweaters for the school uniforms are trash quality. Super SUPER thin material. Sad considering the prices, and the quality of clothes off Temu is far superior. That's saying a lot..

Just want to let people know that the photos online and in the catalog can be very different from the actual product. You are far better off going into a Lands End store if you want their products. The $49 necklaces are, quite frankly, junk---metal with cheap beads and nowhere near worth their prices. I made a return of several items for credit on my original form of purchase. I was charged to return the items that way. Also and exchange of items for size was charged tax again resulting in $13 of wasted money just from buying online. The return process iis now more complicated. I returned parts of my order to a Petco to be shipped back to Lands End.

The last few years, Lands End has gotten worse and worse. Their quality control is non-existent- I ordered 4 pairs of Starfish pants-same size in different colors- and every pair was different in the length, the waist, the rise and the fit. Two were so tight I couldn't bend over and one was so large they kept sliding off. Same with the quarter zip fleece which varied in length by 3 inches. I ordered a coat on-line and when I tried it on, there was a used tissue in the pocket. Ew. The waterproof boots aren't. The newest clothing is beyond boring- all solid grey, beige, white and black, the cuts are very unflattering and the materials are cheap beyond belief- lots of polyester and rayon instead of the cotton Lands End was known for. I keep checking their catalog hoping it will get better and it doesn't. So bye bye Lands End. Much like Woolrich, you have lost your way and lost me as a customer.

2 changes on this coat would make it 5 stars: a workable zipper, and snaps instead of Velcro. The blue "Weather Channel" parka would be good as it keeps you warm, has enough pockets, and a fold-up hood. Too bad the 2-way zipper takes forever to zip up, then hangs up half the time. The Velcro will not close the parka unless the zipper is used initially. It's too bad. I really wanted it to work out.

I ordered 3 items from Lands End. It took almost 2 weeks for it to ship. I received it but only had 2 of the 3 items in the box delivered. I called to inquire and found that one of the items was no longer available. Not only did they not notify me of that product unavailability but they also went ahead and charged for the item It is still pending on my credit card account. I was told that the authorization would fall off but will keep a close eye on this unauthorized charge on order #*******.

I ordered a pair of their Starfish straight leg pants on January 14,2024. They "supposedly" shipped the pants on January 19th, however, no one seems to know where the package is and I still do not have the pants. Tracking keeps saying in process. NOT out for delivery. I emailed them and they took 2 days to respond and all they said was sorry for the inconvenience and that the pants shipped. Now why does it take 6 days to pull a pair of pants off their shelf, put them in an envelope and mail? While I really like their pants, I'm going to have to find a more reliable brand.

Ordered 2 items same as those I've purchased before. Quality is still good but sizing much smaller than previous purchases, they're obviously saving money in manufacturing costs. No packing slip enclosed with my order. To make a return a customer has to "do it yourself" online to print return label and product information to insert in the package. I've been a Lands End customer as long as I can remember but I won't be in the future.

I have shopped at Landsend for decades. The quality, variety, and service used to be reliably high. You knew what you were getting and could count on it.

I ordered a few items recently and all I can say is, what happened to this once stellar company? First, I almost didn't purchase anything because the availability of styles and colors was so limited. Then, I received NO notifications about any of my items shipping. I had to send an inquiry to customer service a few weeks after no packages or anything, just to get an update. Isn't that e-commerce 101? And now it's been weeks and weeks and still no confirmation of my return, let alone when I'll see my money.

Landsend is a dying company. Nobody at Landsend cares anymore, that's clear.

I've bought four pairs of tall pants, two of which were a good length, the other two were way too short. I'm pretty sure they could do a better job of quality control. I used to swear by Lands' End, but now I'm not so sure. If you're feeling lucky, I'd say try them out. On the other hand, I bought a very good-quality winter coat from them in December. No problems there. It has convenient pockets, a hood, and is very good against the wind.

I've been ordering from them for 2 1/2 years jackets, hoodies and polos for my employees and myself. I've had two out of three jackets have stitching come out. These jackets aren't even used that often as we are in Southern California. Quite a few of the polos have the stitching coming out. I reached out to them on two occasions and they do not stand behind their product. I know someone that makes and alters clothing and he said they only use a single stitch where the sleeve connects to the body of the jacket. Instead of using an overlock stitch like they do on their hoodies. I really advise against using the Lands' End branded clothing.

Bought a vest, washed it before wearing it and the seam came apart in the washing machine. Filled the machine and covered the other clothing with feathers. What a mess. Called and complained. They replaced it after I returned the defective one. The replacement vest did the same thing. Now I need to return the second vest and wait 3 weeks for a refund. I will never buy from Lands End Again. I was on hold forever trying to resolve this issue.

Mens lands end waffle knit sweater awful pulls. Horrible quality threw it out after se ond wearing. See picture. What a waste of my hard earned money

Beware, once your order is submitted, you can't make changes. I placed an order a week ago. After one week with no status update and no billing, I called to cancel the order. Nope, you can't cancel. It still hasn't processed or shipped, but you can't cancel it. You can't change your payment method. And if you want to return the order, it'll cost you $6.95.

Never shop here. If the items you buy are low quality, do not fit, or do not in any way look like the images of the items online, do not be surprised. What is a surprise is that returns are never credited back to your card. Avoid this business and learn from my painful experience.

Ordered a robe as a Christmas gift. It was supposed to ship right away, BUT, when I received the confirmation email there was a lovely note on the bottom that said "Backorder est. Ship 6/10/24" in bright red lettering. So, how is over 6 months after placing an order shipping within 2 days? I called Lands End customer service immediately to cancel the order and was told that it was canceled, and I'd receive my refund immediately. Well, the jokes on me again, I guess, because 10 days after canceling the order my bank has still not received the refund. I know some people don't consider $100+ a lot of money, but I do. I've been in contact with Lands End customer service department again and their response is the refund should hit my bank in 10-15 days. No kidding! Very bad customer service. If you can choose another online store to shop at, stay far away from Land's End. Their customer service is horrible and rude, and they lie about shipping. I'm still waiting for my refund. Just got off the phone with customer service again who told me their account department will refund when they refund and I have to be patient. I hope this made sense. I am so disappointed in what was a very reputable company a long time ago.