Quality has gone downhill over the past few years (along with customer service). This used to be the only company I would buy workout clothes from. Now I'm done with them. I bought a scuba and after only wearing 3 hours, I noticed a hole in the front. It hadn't snagged on anything/there wasn't any reason for a hole to be there. I had purchased it the week before, but they wouldn't accept a regular return because the tags weren't on it and it had been worn. So I had to fill out a form online that was a pain (it required multiple different types of pictures, but then it had all sorts of constraints on file size). And then I had to wait a full week to get a response. The response was that I could package it up (using packaging purchased on my own dime), take it to UPS (again, my own time and money getting there), and then send it back. After they received it, they would look at it, and after 3-5 business days I could get store credit emailed to me. I can't even get a refund to the method of purchase used, and the entire process is around 3 weeks. Then I have to reorder what I had purchased originally (if it is still in stock) and wait for it to come in. So much effort and time for something that is due to their lack of quality control. Beyond disappointed in the company. If I am spending WELL over $100 on a sweatshirt, I expect way more from them.

I purchase 2 jackets, i received only one, when i called customer service, its pain and so embarrassed. They wants me to wait till they do investigation. In short they charged me and hold my money and no proper response. Be careful with ordering o lululemon, worst experience i ever had.

I visited the White City Store today (Friday, 14th March) with leggings that hadn't been repaired correctly when they were sent off for a repair, the in store team were very helpful and quickly resolved the problem for me

The most incompetent service I have ever received. I ordered a gift card for a birthday present. After 3 weeks of not receiving it (and the birthday already passing), I contacted Lululemon. After spending a ridiculous amount of time with 8 reps and explaining the situation, every single rep offered to drain the gift card and transfer it to a digital card. I continuously explained that doesn't address the issue (needed a physical card, hence that's why I purchased it) to be given as a birthday present and since the gift cards are non-refundable and the birthday had already passed due to the lack of shipping, the card was useless. One of the reps apparently drained the card after telling them not to and that it didn't address the issue. After contacting them again and explaining that now I missed the birthday, I don't have the gift card I ordered, I'm out tons of time and frustration, and they never sent me the digital card they drained to the rep disconnected because she didn't have a resolution (Melanie). I have screen shots of all these interactions and can't get anyone to assist me. I'm without resolution and Lululemon is now without a long time customer. SO disappointed.

I recently got a shirt for my birthday with the gift receipt. I went to the store to exchange it since it was not my style. When i tried to exchange it, the cashier refused to do a exchange. He said the tag had damage so he could not take it. We are talking a $98 shirt, then he said the receipt states this. When I looked at the receipt it only said " with the original tag on the item" It has the original tag. My son cut the price part out. So in my opinion it is still intact. The cashier could very clearly see that it was a small part of the tag, and other than that it was intact. He was rude and refused to discuss it further.
I will never purchase from this company. Items are overpriced and there service sucks. I will also tell everyone about this horrible experience.

I ordered a black tennis skirt from them in the beginning of march for my girlfriends birthday in april because i saw there was a sale. I got the item couple days later but didn't want to take it out of the package so my girlfriend can have the joy of doing that. Today i randomly decided to open and just check to make sure i got it. When i opened it there was a pink extra small t shirt and the receipt did not have my name or my address it had someone else's. I contacted lululemon as fast as possible and they said since it was over the 30 day mark i can't return it. They did nothing for me and basically just took 50$ away from me. I thought big corporations like this don't scam people. I feel extremely violated and i will not be buying from them again

Unresponsive when I expressed dissatisfaction with a product. Was first just shrugged off then got an extremely rude response telling me they were not going to deal with me. I thought Lululemon guaranteed customer satisfaction?

Only half of my online order shipped, tracking said waiting for fed x to pick up for almost a week now. I call today to find out they made an error an will have to replace order. So now we will have to wait even longer for this xmas gift and all I got was a sorry! I will not be ordering from here again and I will pass word on that all you get is a sorry! Very disappointed lululemon you need to do better for the price we pay!

We bought $148 pants today, went to go wear and found the sensors are still on the pants. I called to talk to manager because it's a 30+ minute drive for us to get there, then we had to wait in line outside for 15 minutes in the snow storm, just to get inside, to wait again when checking out, called manager, just said it's human error, nothing we can do, i asked again and let them know I'm unconvinced, I'm frustrated by this, daughter can't wear to event tonight that we bought outfit for, they said just come in and we'll take the sensor off. No apology! That's what i get for buying $148 pants.