Please do not order from them. I am getting the run around about returning a dress that I provided measurements for that arrived too big.
I was a little skeptical at first to order because I didn't think the dress would arrive on time. The Customer Service experience was awesome. They even email when your product is being shipped. The dress was so beautiful. It required not altering. So it was true to size.
I was a bit skeptical at first because I've never ordered anything that had to be tailored from an online website. Long story short my purchase process was very easy and the communication was very good. I ordered a dress at the last minute and paid for expedited shipping. The dress actually came before I was supposed to receive it. Please if you're thinking about purchasing from LadyPromDress do not hesitate. I will be a repeat customer for sure.
The dress came very big even though I sent measurements! I had to pay for alterations and they only helped with half of that cost when I feel should've paid for it all since it was their mistake! I will never order or recommend this company!
I was very nervous to order from this company but I'm very happy we did. My daughter looked beautiful in the dress and it was as described. I added a picture the gloves we ordered separately but paired great.
With very little alteration needed. The dress made my daughter look phenomenal. She was gorgeous and elegant. The dress had high-quality and made a statement. Thank you so much. The shipping was faster than expected and your communication with me made me very comfortable with ordering the dress online. Thank you so much for your professionalism. We will in the future do more business.
The dress was beautiful was exactly like the picture. The dress came on time. My only issue was the sizing. I sent in measurements and the dress was still to big had to pay to get it altered.Maybe it was me Idk but overall great experience
Lady prom dress came through and saved the my sister didn't have a dress and they came fast with the exact design and perfect size for little sister she looked beautiful
Please express our thanks to everyone involved in making that beautiful dress and having it arrive here so promptly. Your company did an amazing job, and we are very pleased with the results. My granddaughter was so happy with the dress. We needed it promptly since we were not able to find a dress in our area that she liked and would fit properly. The "Rush Fee" was reasonable and worth it to see the look on her face.
Sent me broken zipper dress piece of crap states they have a video of working zip/then after tons emails if damage your can pay to return then it's useless to them and throw out and most they will give is 60 percent and that's after trying to get away with giving nothing! Terrible customer service. Terrible quality made in China/looks like from a dollar store! Broken told me to go fix it! And paid express shipping you get in time for regular/ go anywhere else! Fighting this right now-credit card company hopefully gets my money back
Dear customer
This is Shirley, manager of customer service, Ladypromdress. Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.
We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.
For your issue, in order to protect your info and solveyour problem, would you please provide your e-mail address used in purchase and correct order number, so that we can target to arrange a solution as soon as possible?
Best regards
Shirley
Overview
LadyPromDress has a rating of 4 stars from 946 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LadyPromDress most frequently mention customer service, timely manner and many compliments. LadyPromDress ranks 20th among Discount Asian Products sites.
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind review.
Your affirmation is our greatest encouragement, and we will strive to make our service and quality better. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.
Sincerely
Ladypromdress Customer Service