KitchenAid

Would give zero stars if possible Would give zero stars if possible. Not actually Kitchenaid but rather run by an unscrupulous company called repair parts. Impossible to contact via email (17 emails with no response, chat did not work and it took an hur and a half to get someone on the phone. NEVER buy your OeM Kitchenaid parts from this unresponsive crooked company

Ordered and paid 5 weeks ago. Phone call to customer service cost $150.9 emails including 4 to CEO, all ignored. The worst online purchase ever. Really upsetting and time consuming. Reading all the reviews Whirlpool should sack the board, as they treat customers with contempt.

We put in our stove on 10/8/24 two weeks before thanksgiving the upper oven quit working I called the warranty number was told give them 8 days to find repairman they back to say none in our area. Find one and pay for it up to $200 and they will reimburse me. It cost $100 for diagnosing the problem. I paid it and told them I wouldn't pay for the repairs as it is $500. It is 12/23/24 I still don't have the problem fixed I called and begged for this to be resolved before Christmas they were going to deliver a new stove 12/24/24 then I get a new email they will deliver the replacement 1/7/25. Not impressed that I have not had this resolved and it took 6 weeks to get reimbursed for the repairs I paid for on an appliance less than 3 months old.

Can't use a virtually pristine oven that had the control board fail with error F1E1 which is a software checksum error. They want me to schedule a technician and have me pay for that and a replacement. The glass top of this appliance is easily scratched; we have determined this $1,400 oven will not be repaired, as overall the quality of KitchenAid and their support service is poor.

Self clean option has never been used and oven is in excellent shape as it remained unused through the warranty period.

Please save your $$ don't waste it on any new kitchen aid products. Worst customer service, every appliance since 2020 has broken at 2 year mark… warranty is only 1 year. Repairs cost $700 or more!
They offer you a 20% discount on purchasing a new product. Like someone would want any of their products after this experience.
5 appliances since 2020 all but 1 needed repairs within 2–3 years. Not wear and tear issues. Water lines being misaligned, chips malfunctioning etc.

Recently purchased a 6 qt bowl from Kitchenaid / Whirlpool, but unfortunately, I received a 5 qt bowl in the box. I immediately contacted their customer service via email, explaining the situation. To my surprise, I was directed to the warranty department, even though this was clearly a packaging error on their end.

The warranty department responded, instructing me to call for further assistance. After spending time on the phone, I found the experience frustrating and unhelpful. All the information I provided in my initial email seemed to be disregarded.

This kind of service is unacceptable. A packaging mistake should be a straightforward issue to resolve, but the runaround and lack of clear communication have left me extremely dissatisfied.
I had high hopes for a quick resolution, but unfortunately, my experience with Kitchenaid / Whirlpool has been far from satisfactory. I cannot recommend them based on this frustrating incident.

I bought a mini kitchenaid. Did not even open it since my daughter had the artisan model and the bow kept throwing around. It took 2 men holding it down and we still couldn't whip the dough. I returned mine in the original box unopened. It took them over a week to email me a label. I took it to FedEx, called 10 days later since I still don't have the refund. The rep acknowledged it's been received, FedEx tracking said it was delivered. I had to dispute my charge with my credit card. Return date 1/13/24. Today is 2/6/24, almost a month later. I've never dealt with such slow and poor service from any retailers. So disappointing with all the work that goes into returning to Kitchenaid.

I spent $1,200 on a dishwasher and it was delivered broken. Not broken on or by delivery, but internal parts that were literally broken inside the unit. Home Depot is worthless also. They told me to call KitchenAid. KitchenAid said they would send the parts. It has been a month and still no parts. I cannot use this expensive hunk of junk. I called their customer "service" and demanded the part be overnighted. They simply said no and gave me an estimated waiting time of 12 to 14 MORE days. I have wasted my money. I am now going to return it. KitchenAid does not deserve my money, or anyone's money. DO NOT BUY KitchenAid!

I purchased an item which I've been trying to return since 12/26/23. They received the return on 1/11/24. As of today 2/5/24 they have not processed the return. Their phone customer service I dismal at best. Do not buy directly from this company as they have a subpar operations system in place for commerce.