I was approved for a PPP loan and I was never able to accept the loan do to issues with their website. I called them over 50 times and sent numerous e-mails with no response. When you call your call is automatically dropped after a few minutes in the Que. Now my PPP loan is denied because I could not take action within the 20 day time limit and I am being told I can't apply for another loan by other Lenders. Worst customer service ever and their actions will have implications to my employees and their lives. I can't even apply using another lender. I would never recommend using them for anything.
Very disappointed
I was approved for a PPP loan but, can't get the funds deposited into my account. I've called and emailed dozens of times in the past two weeks to try and get my account info updated but no response. Now they tell me my loan offer may be cancelled. It would just take a few minutes to help me, it seems crazy they wont even respond or try to help. Don't take on loans you can't service when people's businesses are on the line
Tried to get an online checking account with them. Was asked to "provide documents" multiple times despite providing them and making multiple calls with their staff from India who were useless. Was sent a rejection email today because "I didn't call them to confirm documents." Kabbage seems like another indian scam.
I have called a million times with no answer. It has my bank account on profile, even did the micro deposits, however it won't allow me to verify my bank. Now they have suspended funding. I had high hopes of getting my business back on track.
Signed up and their link to my other bank was old. Notified them a week ago and still hasn't been fixed. I thought I'd try to deposit a check - their website indicates I just need to select Deposit Check from the Account Overview screen on the mobile app. Might be great if there were actually a Deposit Check option on the app Account Overview screen! I thought this would be a solid product now with the Amex tie-in. Could not have been more wrong. Really regret signing up for this account.
I have a 680 fico, they did hard pull, and gave them linked bank accounts with+50k mn deposits and they are still evaluating three weeks later. I called customer service many times and they can't help. Just wait for computer. Seems like a scam. For line of credit
Kabbage approved my PPP loan. I attempted to connect my bank account and had to call 27 times to be told to try again since they have a 1 minute recorded message and hang up on you after another 3. Emails to support whent unanswered. Another 15 calls and I got through to somebody that solved the problem. They the attempted to fund my PPP loan but they put numbers in the recipient name field so Chase declined the transfer. Kabbage asked for more documents which I provided and now Kabbage is now refusing to redo the transfer and so I will not get my approved PPP loan. I would give zero stars if I could. Do NOT work with this company. They are incompetent scammers. I will be contacting a lawyer.
As so many others wrote their PPP loan application customer service was non existent, they didn't approve, although I was clearly eligible, called them many times and emailed them, never got through to a human until today, when I suddenly received a humans email response more than a month after the PPP loan deadline.
They shouldn't have offered this service, if they cant deal with it and don't have any customer service, companies were relying on them and lost out by being told that the loans weren't going through after PPP application deadline, we could have applied with other banks, who would have communicated with us.
Shame on Kabbage, they are a group of incompetents and frauds!
Wasting peoples time and misleading them.
They owe apologies to hundreds of small businesses, however their apologies wont help at all.
At one time offered business loans, but cut all customers' lines of credit to $0 without warning (Google the Bloomberg article reporting on Kabbage related to this topic). I'd question everything about this firm's management practices, and would steer well clear of a business relationship with them.
It will be more benefits if you can Increase credit amount for customers based on time they have been with the company and their payment history. It's not necessary that only linked network can determine amount for existing customer in good standing
Overview
Kabbage has a rating of 3.2 stars from 290 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kabbage most frequently mention customer service, small business and great job. Kabbage ranks 3rd among Business Loans sites.
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Business History
Before founding Kabbage, Rob established, led and advised a number of successful businesses, including LAVA Group, U.S. Micro Corporation and Surgical Biologics. Additionally, he served in business development and legal capacities for ZapMedia and Security First Network Bank. Rob practiced law with Troutman Sanders LLP, co-authored three books on intellectual property and co-hosted a career-centered radio program sponsored by USA TODAY.
As Kabbage expands its workforce and increases its support of small businesses, Rob helps ensure the company maintains its unique culture and considerable laughter quotient. One of his favorite small businesses is ACME Farms + Kitchen, an online food purveyor Rob admires for their efficiency and ingenuity in creating interesting and delicious meals.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members