I received an order confirmation for my purchase on 9/24/24. I STILL have NOT received my purchase. Trying to get a rep on the phone is difficult. This is not the first or 4th time that my purchases have either been delivered SO late or cancelled.
Additionally, their policies don't allow you to exchange sale items, and Johnny Was's "Final Sale" policy is exceptionally customer unfriendly.

Nobody answers the phone
Nobody replies to email
Regional manager doesn't return 3 phone calls
Store manager is on vacation for 2 weeks and my return for $605 is stuck till manager comes back to process it, cause 3 sales clerks in store don't know how to do it.
Moreover, instead of return receipt i was given a packing slip, so i literally have no proof i returned merchandise.
Filed the despite with my credit card

I bought this bag and within 3 weeks the straw at bottom started to break(see pics). Customer service will not answer phone calls or respond to my email with pictures attached. The store would not take damaged poor quality bag back. Proof of purchase is my order #*******.

Beware of doing business with this company. I ordered an expensive dress and it never arrived. After sending multiple emails and leaving multiple messages with their customer service department (no one answers the phone), I finally received a response. The company will accept no responsibility for the lost package leaving me out $255 with no recourse. USPS says the sender must file the missing package claim.

For a company that sells such expensive clothing, they provide zero customer service and treat their customers horribly.

I have been a loyal customer for over 14 years. What is happening to the quality of the materials?! I have several silk dresses like the original Patch work silk dress with slip, the Georgette Silk maxi with silk slip, and many many more.
Lately, everything I am ordering online that is coming to me in the mail is complete garbage… polyester. I hate polyester.
This was the purpose of me being a loyal Johnny was Customer. I could get flattering cuts with lovely prints to take on vacation that I knew were high-quality material. I'm sorry, but polyester makes you look cheap and I absolutely hate most of the fabrics that have it in them.
I'll be returning my last couple of orders and I don't think I'll be ordering anything else from Johnny was again. I don't know what happened to this corporation but it is gone down the low road. I only travel on the high road.

I have bought Johnny Was clothes for some years online (I don't live in the USA) and generally like the fabrics and style of clothing. However, I recently made a purchase using my credit card. When I checked my bank account, a second credit card charge had been made without my authorisation. After weeks of emails to Customer Support, I realised that they had no intention of addressing this issue. They simply don't care about their customers. I refuse to purchase anything from this company and warn any potential purchaser about the possibility that their personal credit card information may be abused.

I used to love their designs. They are awful since the company was sold. The embroidery designs are very juvenile. Ugly material. The prices are so much higher and sizes are huge. What happened to the sophistication? I am done with this brand. So sorry the old owners had much better taste

I ordered a $300. Shirt On line. They sent it Federal Express. Federal Express Hawaii Never has delivered anything to our house. Everything sent to us Federal Express ends up at some address close by or miles away. So item is lost. Federal Express says the contract is with Jonny Was. Jonny Was says it is in our terms and conditions that we do not reimburse for items lost by the carrier. DO NOT BUY JONNY WAS

I have MANY Johnny Was tops and my size varies from Extra Small to Large. I recently bought a Medium because it was recommended on the site to.size down. When it came, it was too small. JW would.not send a return label.because it was marked down in a sale. I have never experienced this rigidity and refusal to give store credit. I am done with this brand!

I purchased JW cropped white jeans 6/2023 at the Princeton NJ location, loved the jeans! I washed them and the leather label on the waistband ran. I took them back to Princeton and the associate said at least you can't see it. I called the JW service line pretty must the same answer. I re-washed the, same results, JW products for the price are not quality.