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Joancee

Overview

Joancee has a rating of 3.8 stars from 4,004 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Joancee most frequently mention customer service, beautiful ring and great experience. Joancee ranks 3rd among Engagement Rings sites.

service
1,698
value
229
shipping
235
returns
214
quality
2,517
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6,296 reviews
+55
How would you rate Joancee?
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Idaho
1 review
6 helpful votes
Follow Denise M.
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Toral rip off.
Paid foe 3 day service and the price of the rings.
Never recieved the rings!°!
Had to open a dispute so my bank can handle it sine their customer service would never answer me, even after almost a month!

Date of experience: February 2, 2025
Australia
1 review
0 helpful votes
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Minus one issue.
February 4, 2025

It was so difficult to read the captcha to reset my password. It took me ages to get in and still unable to log in so I can view my order. However, the shipment arrived within a month and we're still happy to have received. We are still going to place orders in future as it is a reliable seller.

Date of experience: February 24, 2025
Texas
1 review
2 helpful votes
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Very unsatisfied
January 12, 2025

Would not recommend them to others.
Ordered a size 5.5 and got a 6.
Was under the direct impression that it was American made in fact it took well over a month to get the ring and wasn't even getting engraving done. Because it was made in China and took forever to get the ring

Date of experience: February 10, 2025
Texas
1 review
0 helpful votes
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Not what I expected
March 29, 2025

The rings are pretty but look better on the website. Paid for expedite shipping but didn't receive package till a month after order was placed. Even after it says ships in 4-6 business days. Never will order from them again.

Date of experience: March 19, 2025
Montana
1 review
0 helpful votes
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Very slow shipper.
March 9, 2025

We had ordered a wedding ring from this company. Paid express shipping. Sadly they failed miserably.
On a positive note. The ring was beautiful and just what my wife wanted. The quality was awesome. So buyer beware. If you need it quickly, you need to look elsewhere.

Date of experience: February 27, 2025
Arkansas
1 review
0 helpful votes
Follow Sheri W.
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I purchased this because of the design. I got a great deal! I went by there size guide and being that I have years of sales in jewelry. I ordered. Paid for engraving and it looks nice as long as you have a light on it. So of course I am excited, when I get it. Waited weeks and weeks. So I get it. Try it on and just heart broke! So I write the company. This is Sterling silver, fake stones, and the return policy is ridiculous! Stay away from them! I am out the money. No ring. Customer service is horrible! I do not recommend them at all! I gave 2 stars because the ring is pretty and the nice box! Do your self a favor and order from Amazon or a company that won't rip you off!

Date of experience: March 19, 2025
Maryland
1 review
0 helpful votes
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Me er received my item not did it get made right
February 20, 2025

Horrible I told him I never received my item they said they would check into it never heard a thing about it that I get this whole thing on reading my experience and I'm not going to lie on the company and say they did great when they didn't

Date of experience: March 16, 2025
Georgia
1 review
0 helpful votes
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Received item and was very pleased
January 25, 2025

Finally was able to.order and get the size needed after several tries. Hopefully I'll be satisfied with product, have always been satisfied in the past.

Date of experience: February 7, 2025
Virginia
1 review
1 helpful vote
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No refund for an Unwanted ring
March 14, 2025

I ordered a ring and then five minutes later changed my mind so I immediately sent a message to cancel my order. By the time someone responded days later that person told me it had already been shipped. And I was going to send it back and get a refund however it would cost 200 dollars to ship internationally. So now I'm stuck with a ring I don't want.

Date of experience: March 1, 2025
Iowa
1 review
1 helpful vote
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My order never arrived at all, period
March 13, 2025

I was sent an email 5 DAYS AGO, saying my order had been delivered, it had nor has been received by me yet. Not at the post office, it's not at my mailbox, and it didn't arrive via fed ex, either. Im very unhappy. I

Date of experience: March 3, 2025