Really disappointed by their auto-payment policy. Even my Auto-Renewal was off they charged full fee on resubscription and I had to pay tax on it too. The company is not taking responsibility and not refunding my FULL AMOUNT including tax.
I just want to know if a customer has an auto-renewal option off why do they initiate a payment? It's not my fault that tax and subscription fee is deducted from my account. I NEED MY FULL PAYMENT BACK!
Absolutely appalling company, unable to migrate my website. I keep having massive issue like Too Many Redirects and had to keep pointing the Nameservers back to my old hosting which I had to extend to keep my website running. Every time you have an issue, theres a new agent dealing with it, its just a mess. It's been 3 months and they're declining my refund even though they're incompetent to move a single website, and when you ask for the refund they flat out ignore the question. I was with A2 for 8 years but the problems I have with Hostinger the past 3 months are unreal. If you respect your websites, look for another company.
Hello there,
Our team prizes transparent communication with our customers, so thanks for sharing your questions and concerns with us.
We're conducting an internal investigation into this situation, but please share any remaining important points with us via quality@hostinger.com. We'll be happy to hear you!
Best regards,
Team Hostinger
I purchased hosting in January 2023. Migration was very quick. Hosting is fast (faster than two previous providers).
However, customer service sees you talking to numerous people as each reply is answered by another Hostinger employee and not all of them are as consistent or clued up as they might be.
The worst is the Finance Team and billing issues. Despite them agreeing the amount charged was incorrect they refused to refund the error. Instead, assuring me that it would be correct next time it was billed!
What was a good initial experience is now a bad one.
Be very careful about charges. Check and check again and take screenshots as Hostinger's Finance Team don't do refunds. Once they have your money its gone. I found out too late.
Hi, Jason,
Thank you for voicing your concerns. We treasure our customer's feedback, as your candidness is a valuable tool to our constant self-improvement process.
We aim to investigate this billing situation and clarify everything — for that, we invite you to write us more details on your account and the case via quality@hostinger.com. Count on us!
Kind regards,
Gabriela
Cancelled service in three days after setting it up. Trial is backed by 30 days return policy.
Upon request by the hosting Co I sent required payment information (they cannot located it). Eventually Company found that I paid but apologizing once more and asking me to continue sending proofs but now to another email. Though cancellation email clearly advised what email to use for cancellation. What a mess!
Hello, Daniel,
Thank you for reaching out.
We've located your account and noticed it was GDPR-deleted under the owner's request. Following the privacy legislation, we don't retain your payment information in this case. For this reason, the Customer Success team indicated it's necessary to forward an official payment proof to gdpr@hostinger.com, so our specialized team can process this particular situation.
To ensure no questions will be left unanswered, we've dedicated a specialist to reach out. Let us know of any concerns — we're here to help.
Sincerely,
Gabriela
A big criminal scam done by these hostinger crooks. NOTICE. They ripped off all their customers, over and over again. AVOID IT.
Run away from Hostinger while you can
Firma Hostinger sold unlimited paid plans for several years, which in 2018 cut sharply and forced all customers to accept the cuts without complaint, pushing them towards alleged upgrades and abusive and dictatorial terms of service, all manipulated and cut at the will of accommodation. A big scam done by these hostinger crooks. The latest hack was the Websitebuilder included in the plans which has now been abducted and does not allow users to edit their websites. NOTICE. They ripped off all their customers over and over again. AVOID.
Dear BG,
Thank you for sharing your insights with us. We hope to clear any misunderstandings, as your trust is paramount to us.
Our services have evolved during the +12 years we've been on the market, as to always offer the most advanced website hosting service. This possibility is covered by our ToS (https://www.hostinger.com/universal-terms-of-service-agreement), but rest assured that every change is notified to the customers well in advance via email, as well as the transition possibilities.
We're eager to listen to more of your feedback, so don't hesitate to contact us via quality@hostinger.com if you wish to add any other details. We're always here for you.
Best wishes,
Gabriela
Be careful using this company, They can and do suspend your website for not updating your plugins as well as blocking parts of their site to you and in spite they put you on a slow server making it impossible to do anything. This week I've had 2 websites suffer this very issue. I'm off to another hosting company. Hottinger deactivated all my plugins and removed them from my site, making my site dead. And 2 days ago they suspended another one of my websites because my plugins were not getting updated automatically.
Would you really want to trust a company like that with your website?
Dear Simon,
At Hostinger, we're constantly perfecting the services we offer, and our customer's feedback is our stepping stone. Thanks for sharing yours.
At Hostinger, we are committed to providing safe internet for all. Our Terms of Service (https://www.hostinger.com/legal/universal-terms-of-service-agreement) and related policies describe the account owner's responsibility to keep their websites up to date so as to avoid malware infections and other security risks. It also describes our procedures in such cases, as to ensure the communication is clear with all parts.
Our team hopes you understand the need for such actions and invites you to contact our Customer Success Team if you have any questions about their explanation. We're here to listen.
Best regards,
Team Hostinger
I paid for a domain registration and after the payment was made the domain wasn't registered and had "Reviewing" status. There wasn't any information about any kind of reviewing before I paid. I wrote to support and told to make a refund as I didn't want to wait for the completion of the review. Support told me they can make a refund only to my account balance because I paid via crypto. And I don't want it on my balance. It's my money and I want it where it came from - on my crypto wallet. So if you pay with crypto they just steal your money, they won't return it to your wallet if they refuse to provide you their services for some reason. Also they don't inform customers about domain names reviewing before customers make payments
Hello, Anais,
While it's heartbreaking to hear about your dissatisfaction, we thank you for sharing your voice. We aim to ensure everything's clear!
As a domain reseller, Hostinger must abide by the Registrar's (the organization that manages domains) rules, including our responsibility to monitor how our services are used. To learn more about this process, you can check our Domain Registrant Agreement (hostinger.com/domain-registrant-agreement).
Due to their volatile and transitory nature, refunds from payments made with cryptocurrency are only available to your Hoatinger Balance, as stated in our Refund Policy (hostinger.com/refund-policy). You also have the option of registering another.xyz domain with this value, so let our Customer Success Team know what's the best option for you, and we'll be happy to proceed with it.
All the best,
Team Hostinger
I had a terrible customer service experience with Hostinger. The customer service executive couldn't provide me with satisfactory answers, and when I asked for more details, they simply asked me to email them, saying their team would respond. I waited for six hours and still haven't received a reply.
Hello, Nishu,
We're sorry to hear about this, but thanks for sharing your thoughts with us. Be sure we'll forward your feedback to the responsible team.
All the best,
Gabriela
Their is absolutely no support at Hostinger! All of these reviews claiming that they have great support are down right lies! Just try to contact their support before you sign up! Dont be fooled by all of thses lies/ Clearly the people leaving the good reviews are either bots or employees of HOSTINGER
Hello, Angie,
We understand that your recent support experience might not match the reviews we receive, but rest assured they are all genuine. We value our customer's trust and follow every platform's rules to a T.
We'd love to learn more about your situation and how we can improve it — would you share your insights via quality@hostinger.com? Our team is ready to listen.
All the best,
Gabriela
Overall experience good but need to improve you customer support process, there must be one telephonic support as well as reply of mail regarding any site issue should be on priority basis within stipulated time.
Hello, Sanjeev
Thank you for your review! We are always eager to listen to our customer's opinions.
We have noted your suggestions and will forward them to the appropriate channels. Be sure that you can count on us to support you on your online journey!
Wishing you a lot of success,
Team Hostinger
Overview
Hostinger has a rating of 2.7 stars from 729 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Hostinger most frequently mention and customer service. Hostinger ranks 12th among Web Hosting sites.
At Hostinger, you can choose from various web hosting-related services that include Domain Registration, Cloud Hosting, Email Hosting, SSL Certificate, and LiteSpeed Servers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Dear Hadyia,
Thank you for taking the time to share your experience with us. Your feedback is invaluable in helping us identify improvement opportunities so we can do our best to deliver a solid and reliable service.
We investigated this situation and noticed that auto-renewal was active in your account, and the hosting renewal was triggered. It is always possible to check the status and deactivate it inside the hPanel and, to make sure our customers have all the time needed to deactivate it if they don't wish to proceed with it, we also notifiy them in advance via email. If you have any further thoughts you'd like to share with us, don't hesitate to do so via quality@hostinger.com. After all, without our customers' feedback, we wouldn't be able to improve.
Best wishes,
Team Hostinger