Ordered multiple blazers, but 1 did not fit well & looked cheap. I wasn't seeking a refund, but they refused to exchange the item. These blazers aren't 100% tailor made, there's no measurements or digital scanning. Very poor customer service, would not recommend making the same mistake I did.

J'ai fait faire une veste sur mesure par cette entreprise et le produit que j'ai reçu ne taille pas correctement, le SAV est d'accord qu'il y a un problème mais je dois payer les frais de retour sur le site ainsi que les nouveaux frais d'envoi! Une honte, fuyez!

I ordered two shirts. One fit as expected, the other, a linen shirt, shrink an astonishing amount. The customer service people denied that the shrinking occurred and would not give me credit or remake the shirt. I'm glad that I just ordered the two as a test.

I ordered a suit for a wedding. While at the wedding, the trousers split down the side seam (see photo). I tried to carry on through the wedding but the split got progressively worse until I simply had to leave early out of utter embarrassment. I am deeply disappointed in the quality of the craftsmanship and in the lack of accountability on the part of the company.

To rectify the problem I was offered free tailoring/mending, however this would not only be a temporary fix to an already poor quality product, but it would also lead to other issues (i.e. One leg being tighter than the other). I was also offered a new set of trousers, but I would first have to send the old trousers back at my own expense.

I am tremendously disappointed. There is no way I would order from Hockerty again, nor would I ever recommend this business to anyone else.

What you order isn't what you get.

Using the configurator was great. Really detailed and easy to use. I felt quite excited selecting exactly what I wanted. I spent time pouring over materials and designs. I had a clear vision of what to expect.

Immediately upon delivery I realised they had sent me the wrong suit. The material and colour a long way off that I had ordered. The jacket fit, the trousers didn't and the quality was really poor, so I knew they had just sent me the wrong suit. A quick call to Hockerty and they would resolve - no chance.

They only want to find a way that I accept the suit I didn't order - no refunds. My point is, I ordered an apple and they have sent an orange. So trying to make something I didn't order acceptable was ridiculous.

Messages to their team Christian and Jesus were typically replied to 24hrs later and I assume by bots and the answers and the questions didn't match. They have a policy of no refunds, I get this if a change of mind. That is not my issue.

My review is to advise the risk - what you think you order and what you get are not even close. They hide behind distance selling rules and effectively give you a problem.

Avoid, its too risky. Great concept, dreadfully executed.

I recently purchased a Hockerty sport coat. The fabric looks worn & abraded. Theads hang loosely from the fabric. The breast pocket was not fully sewn. I am disgusted by this purchase. It is poorly made. The package it came in was more impressive than the purchase garment.

This company is ridiculous. I ordered a shirt from them. Well over a month later it arrives from china. DHL wants more than the original cost of the shirt in unpaid shipping charges before they will deliver it. That's after I paid $15 for shipping.

Avoid this like the plague

Basically, they will not stand by their products. I had some good experiences and was becoming a regular customer. Then, over ONE item that they would not stand behind our relationship is now over. I'm pretty sure the law requires them to offer a refund for sub par item, but whatever. They just want to bicker and fight and write 100s of emails (days apart). So, no more Hockerty for me. The hassle is not worth it.

I was hired to do alterations for Hockerty the quality and workmanship of suits are extremely poor. They do not pay their billls I would highly recommend you stay away from doing any sort of business with them

Terrible idea. Buying tailor-made clothing online is non-sense. Don't make the same mistake I and others did. The only good thing about Hockerty (ex-Tailor4Less) is their website. Don't buy from them. Their business should be illegal. They refuse to give back the money unlawfully, while their clothes are sold as "tailor-made" but in fact they aren't the right size, nor the right measurements. On their website they told me the expenses to fix the clothes were on them, before the purchase. After the purchase, only 25% is on them. False advertising is what this is.
Hockerty = poverty
Sumissura = submission
They want men's pocket empty and women submissive.