GuruAidReviews 1,352

Been using this company for years, spent a lot of money, unfortunately this last service they did wasn't carried out as they usually do, they wanted me to give them another £149.99, for extra years servicing, but I declined as my energy bills are so high, my laptop is now very very slow so it's a shame but they didn't carry out what I paid them to do

In general I would stay away seriously. They are very dangerous. When I feel better and I have more time I will give you more but after being with them for at least 15 years, I have gone to hell and back.

GuruAid is is scam, don't trust it, it's making advertise about those stuff like 'Windows Tech Support' and then want to access my computer cuz they lied it have malware. GuruAid is not safe. Dunno why it's still here, dunno why it isn't censored or sued.

Just to say... have been trying to contact them for days... Every time I get the same reply..."the lines are busy... please call again." The problem is when you do call again, you get the same reply... Also when you do get through, they always want to update my iPad and smartphone - for a price - and then tell me 'what a special deal I am getting.' and when I say NO - they are not really interested in helping me with my problem... will not renew my contract with them

I had a problem today with my E-Mail - wasnt working properly - the GuruAid Technician (Aadesh Takalkar) - spent 3 hours with me - working to fix the problem. He was VERY professional - VERY friendly - and VERY Good - he subsequently fixed my e-mail problem. Not only did he fix the e-mail problem, but, he also went out of his way to check on other virus related issues and resolved them. Outstanding service by an Outstanding company. I highy recommend GuruAid to everyone!

This company, GuruAid, signed my elderly mother up for FOUR accounts which they bill her monthly for. They claim to sub contract as AVG. TOTAL SCAM. Said she had to pay $100 to cancel acct, then they keep on debiting money from her acct every month, multiple times! The bank had to cancel her credit/debit card. I have filed a fraud complaint. Unfortunately, since they are in India, they know they are "safe" to rip off poor unsuspecting elderly individuals. Disgusting.

Guruaid.com deceive customers into thinking they are contacting a legitimate company. For example, if you google "Telephone Norton" you will see the top result with a Norton antivirus logo, but which is actually guruaid. I fell for this trap once when seeking technical assistance. They answered the phone, pretended to be Norton, asked for remote assistance on my machine, then sought to gather serial numbers of hardware. I later contacted Norton for real who kindly helped restore my system and pointed me to a Federal Frauds complaints website where i made a formal complaint. STAY AWAY FROM GURUAID as the staff are genuinely fraudulent liars.

I called Dell customer support and ended up being switched to this Indian tech company. I had a problem where the computer would not boot up. I am still under Dell warrenty support.

The support people kept passing you around from one person to another and end up conning you into signing up for their service. The day after I went to their site which shows I can get a full refund within the first 30 days without question. I called but they refused to do that. It cost me $100.

Stay clear of this company.

I just renewed for 3 years for $399.99 and I am happy to do it. I can call these experts as much as I want ( they encourage me to call every 30 days) and they keep my computer in tip top shape. Their services are comprehensive and include my printer and scanner. I have subscribed to them for 7 years. Worth every penny. I even have Costco concierge service on my newest computer but I purchased Guru Aid anyway because their service is better and on point. I have read negative reviews about GuruAid but that has not been my experience with them at all.

I tried to cancel my auto-renew contract with AVG and somehow got sent to this place.

I'm an affable and patient sort. Convo:

I'd like to cancel my service, please - [in a belligerent tone of voice] "Why are you quitting"? - [stunned] I don't want it any more - "Why not?" - I have new software and don't need a separate firewall. - "When did you start?" - I don't remember; many years ago - "What is the date?" - I don't remember - "Why don't you know the date?" - [ok; enough is enough; repeating an answer is the easiest way to stop questions that need no answers, so I switched to this technique and didn't say 'please', anymore] I want to cancel my service - "Why do you want to quit?" - I want to cancel my service - "Don't be rude or I won't help you" - [! REALLY?] I want to cancel my service.

And so it went. I finally did get my service cancelled and was furious at AVG's customer service and couldn't imagine why their customer service was so horrible - - until I found out the *sshole on the other end of my line was at a different outfit. AVG is stupid for engaging them. It's not doing their brand any good, at all.

Please note the numerous positive reviews below mine are obvious plants; and in broken English, to boot! There's not even enough creativity to vary them to make them believable. And the dates a month apart? They need to hire a service that writes real-sounding reviews! Or ask family members or people off the street to write reviews without having seen what's already posted. And then post them in a believable sequence. Need I say more?

I didn't trust for a minute that my service had been cancelled, so I hunted around and found the real AVG. Guess what? Had my service been cancelled? Had they even been contacted by guru? No; and of course not.

Do not do business with this outfit. Based on the "training" this jerk received, it is impossible, IMO, to get honest and competent information or help out of these people. And for petessake, don't give them money or your password or your precious time!

[sign of the skull] [sign of the skull] [sign of the skull]
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