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FWRD

fwrd.com
luxury, chic men, womenAge 26-45, 46-60
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About the Business

FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.


fwrd.com
+1 866-434-3169
USA
FWRD is part of Revolve Group
Founded in 2008
Clothing item from FWRDFashion apparel by FWRDMerchandise from FWRD clothing lineFWRD fashion product

Business Highlights

General

Parent Company: Revolve Group
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA

Returns

Return Policy: free
Return Instructions: all purchases must be returned in their original condition (unworn with original tags attached)
Restocking Fees: no

Sustainability

Recycling Program: no

Product

Style: luxury, chic
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 0X), Women's (2XS, XS, S, M, L, XL, XXL, 0X)

Customer Service

Support Channels: phone, chat, email
Support Phone: +1 866-434-3169
Support Email: service@fwrd.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate FWRD?
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Reviews Summary

FWRD has a rating of 4.8 stars from 310 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FWRD most frequently mention customer service, fast delivery and great experience. FWRD ranks 53rd among Women's Clothing sites.

service
67
value
2
shipping
3
returns
3
quality
3
This company responds to reviews on average within 0 days

Instant Feedback

1,407 reviews
New York
1 review
0 helpful votes
Follow Olena S.
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Love my shoes
April 3, 2025

The customer service and the shoes are absolutely amazing. Shipping was fast, but had a big problem with UPS, getting my package. Called them several times, they scheduled the initial delivery at one time ( 2:30-4:30 pm), I made arrangements to be home by that time, instead UPS arrived at 9 am.!
Huge problem for me. But luckily I still got my package.

Date of experience: March 24, 2025
California
1 review
0 helpful votes
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Surprised at the amazing prices on beautiful garments and footwear, items that stand out. My call to confirm my order was easy and thorough to secure my purchase. Item arrived on the same day despite a flight delay, which still felt on time upon arrival. Item is as described and in brand new condition.

Date of experience: April 5, 2025
Philippines
1 review
0 helpful votes
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Perfect size
February 1, 2025

My second cloud shoes. Very satisfied customer. Package is good. Although a little bit delay of delivery. I will definitely recommend it to my friends.

Date of experience: January 22, 2025
Maryland
1 review
0 helpful votes
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Not sure how to return
February 23, 2025

Both items I ordered didn't fit so I just put them back in the box with the enclosed return label. There was no option to return item, just to exchange. I'm hoping my items arrived and will be credited

Date of experience: February 13, 2025
Switzerland
1 review
0 helpful votes
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DHL courier is incompetent
April 16, 2025

The shoes are exactly what I wanted, but the DHL courier left my package at the entrance of the wrong building… there was no one with my name or surname at that entrance. I don't understand why they didn't call me on the phone number provided if they had trouble finding my building. If I hadn't gone to look for it myself, my package probably would have been stolen or lost.

Date of experience: April 6, 2025
Utah
1 review
0 helpful votes
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Great!
March 3, 2025

My experience was great- check out was seamless and I was very thrilled to get fast and free shipping! Sometimes shipping cost is a big deterrent for actually placing online orders so I was even more inclined to make a purchase! My item (shoes) are amazing!

Date of experience: February 21, 2025
California
1 review
0 helpful votes
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Amiri MA-1
February 5, 2025

Delivery was fast. Shipped same day. Item was perfect. Very satisfied and happy to know I have a new company I can trust with designer items. I love it.

Date of experience: January 26, 2025
Minnesota
1 review
0 helpful votes
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Wonderful Surprise!
March 9, 2025

I have my favorites & when I browse through or I am looking for something very specific I often get sent here. It was such a fantastic surprise to find what I was actively trying to find &... actually on sale here with my size still available. Then you worry it is not as close to the picture as you hoped &... it arrives actually spot on exactly as the picture of what you saw on the model on site. Thank You - I LOVE my R13's they are amazing!

Date of experience: February 27, 2025
GB
1 review
0 helpful votes
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Fantastic
March 23, 2025

My first experience of using this site was brilliant. Great selection of quality items, and my order arrived surprisingly quick! The item was exactly as described. I'll be using this site again without doubt and would highly recommend.

Date of experience: March 4, 2025
Maryland
1 review
0 helpful votes
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Fast shipping
February 8, 2025

My experience was great I ordered an essential fear of God hoodie and it came maybe 3 days later. Very fast shipping and easy delivery. I love my hoodie and have been wearing it everyday since.

Date of experience: January 29, 2025