Overview
Frame USA has a rating of 4.6 stars from 796 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Frame USA most frequently mention customer service, custom sizes and reasonable price. Frame USA ranks 5th among Printing sites.
Instant Feedback
The price is so reasonable. I wanted to complete my artwork with quality frame and the cost was astronomical. I have bought your frames at stores and was glad I could find you on the internet. Thank you
Customer service was bad from the start. They provided contradictory information about shipping. Product arrived nearly 3 weeks after their stated processing time. No one could give me a proper status. AND the products themselves are not good either. Framing is rickety, there is no covering on the back - you see the frame points. And those were not put in correctly, I had to secure each one. The actual image printing is good. I will never buy from this company again.
Another quality frame from frames usa. I have come to expect the best from this company and they continue to deliver. I will always buy my frames here if I can. The price is fair and the product is way above the Chinese competition
We were looking to support a Made in the USA company and found Frame USA. We absolutely love your company. We have ordered many times and continue to love shopping with you and all your products.Thank you.
I had a specific question about the color of the mats that would come with my order. Customer service addressed my issue and the order was perfect. It is so wonderful to work with a company that gives such personal attention to their customers' orders.
I apologize that I thought you weren't responding to my order for 20 frames in a timely fashion. It turned out that your order tracker was not updating. Other than that, great job, and I got all of my pieces framed and delivered on time.
The frame just didn't measure up to the cost. It didn't seem that the frame was so special or unique to justify the cost. I did order the frame with a foam backing and it came with cardboard instead. Not sure why.
I was looking for a frame online. I found this frame, and it was just what I was looking for.
It was a standard size with no mat. My color choice was perfect
I ordered 9 frames all about 20" X 27". All frames were the right size. The white frames were wrapped in paper instead of vinyl like the black frames. It is very fragile. The joints on the white frames are not tight and show a lot. The MDF cores are not ridged and are weak. I wish you would glue your joints. Your frames offer the narrow profile I seek, and I will order more.
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- Ithaca, MI, United States
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Business Highlights
- Made in America
- Custom and Ready Made Picture Frames
- Design Your Own Custom Frame
Business History
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jason, I'm sorry to hear you weren't happy with your purchase! The frame that you purchased is considered one of our more economical options as it is a poster frame. We do have variety of other wood or metal frames available in similar style and price point. As for the frame not coming with the correct backing, that was definitely on us and i apologize that you did not receive what you ordered. If you are interested in getting a replacement for the backing, please send me an email at Brooke@craigframes.com and i will escalate it to our customer service team. If there is anything else that i can do for you, please also let me know. -Brooke Sanders, Brand Manager