Overview
Forward2Me has a rating of 4.6 stars from 1,736 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
I had a great experience with Joyce! She was incredibly kind and helpful, patiently addressing all my questions and making sure I understood everything clearly. Her excellent service really made a difference, and I truly appreciate her support. Highly recommend!
The answer to my inquiry was an explanation of the state of affairs, not the reason why it got to that state, so communication was not established.
Instead of explaining why something went wrong, the focus is on explaining what went wrong
Thank you for sharing your feedback. I sincerely apologize if our response fell short of addressing your concerns fully. Your point about wanting an explanation of how the situation developed, rather than just what occurred, is valid and noted.
We value clear and comprehensive communication and will ensure future responses provide better insight into both the reasons and the context behind any issues. If there’s anything further you’d like us to clarify, please don’t hesitate to reach out.
Thank you for helping us improve,
The team at forward to me are always so supportive and ready to help if there is a problem - it's dealt with fast with no delay. My parcels arrive quickly and packaged well. An extremely reliable service.
Thanks for the 5 star review :)
I recently registered with Forward2me, a UK-based shipping company, after an unexpected but positive experience. A parcel intended for me was mistakenly delivered to their address, which I later discovered belonged to the company. With the exceptional assistance of their team, particularly Aimee, who was incredibly cooperative and responsive, we successfully located my parcel. Her professionalism and willingness to help left a strong impression on me. This high level of customer service motivated me to register and start using their services. My first overseas shipment was handled with great professionalism, reinforcing my confidence in the company. Thanks to Forward2me and especially Aimee, I'm looking forward to future transactions with them.
Hi Said,
Thanks for the feedback.
We’re glad your first overseas shipment was handled smoothly, and we hope all your future transactions with them are just as seamless.
The service provided by forward2me is top notch: I have used them several times and never had any issue, my parcels have always been reliably and quickly sent to me.
The conditions and pricing are absolutely transparent: just check the website and you will know what is going to happen and what you are paying.
I cannot comment on their customer service just because I have never needed, which is a good thing in itself
Thanks for the 5 star review :)
I had an excellent experience with Nica from the German department at Forward2me. She was incredibly helpful and responsive to my inquiry, providing clear and detailed information that made the process much easier.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
I received my package in the warehouse and the staff immediately got in touch with me to arrange the best way to ship my parcel. They were attentive every step of the way and offered solutions to the questions I had, replied in a timely manner and ensured I got my goods safely, which I was really worried about because they were chocolates and I was afraid they would get squashed! But no, everything went swimmingly! Highly recommend.
Thank you so much for your kind words! We're thrilled to hear that your experience was smooth and that your chocolates arrived safely. Our team takes great care to ensure every package is handled with attention, and it's wonderful to know that we could put your mind at ease.
Customer Satisfaction Team
I really appreciated that you even checked the contents of the box.
I'm not good at English, so I sent a message in poor English using a translator, but they responded politely.
I would definitely use it again.
Many thanks for the 5 star review. 😊
I lost a package with a forwarder from Germany in my first attempt. Moved to forward2me a bit sceptical but my experience has been very good.
The support I received from Jane was also top notch.
100% recommend.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️
My box was wet and pushed in on one side when it arrived but the products inside were fine. This was no fault of Forward2me but FedEx once it was received stateside. Great packing job saved my shipment. Was also very fast. Will definitely use again!
Many thanks for the 5 star review. 😊
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- Preston, Lancashire, United Kingdom
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Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️