Overview
Evolve Vacation Rental has a rating of 4.4 stars from 934 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Evolve Vacation Rental most frequently mention customer service, great experience and hot tub. Evolve Vacation Rental ranks 3rd among Vacation Rentals sites.
Be Warned Owners- don't work with Evolve. They charged us almost 4,000 because we had a damages to our home that would not allow guests to stay. We cancelled the booking with ample time and sent in documentation to evolve. They had plenty of time to rebook the guests. We were still charged so much money for this. We completely regret working with Evolve and will tell everyone we know not to make the same mistake.
Perfect spot - within walking distance to downtown and everything fun! Deck on front and back for perfect people watching when you are tired of walking. Clean, comfortable place - great management! Would stay again in a heartbeat!
I listed two homes with Evolve and wish I never had. I had issues with their management from the very beginning. They recommended a cleaning company that was absolutely terrible and resulted in two bad reviews about the cleanliness of one house. Once they didn't show up before a guest arrived and once they left the bedrooms and bathrooms completely not cleaned. Both resulted in bad reviews. I also found that Evolve did not have my listings up on the houses and a couple different points. When I sent a request in about it they said I didn't know how to look it up. Wrong! After the request the listings happened to pop back up. They went from everyone getting the same listing coverage for 10 percent to having to pay for better coverage. Such a scam. The guest damage insurance that Evolve supposedly provides is a joke. They try every way they can to get out of paying. I turned in legitimate photos and receipts and I never did get paid. I had so much trouble I finally quit. It was an awful experience listing with them.
We’re sorry to hear that your experience hasn’t met expectations, and we appreciate you sharing your concerns.
We strive to connect owners with vetted, on-the-ground service providers who specialize in vacation rentals and can manage everything from turnover services to guest support. We’re sorry that this partnership didn’t meet your needs, and we will review it to ensure better experiences moving forward.
Regarding damage protection, the costs are placed into a fund that covers up to $5,000 or $10,000 in damages for homeowners, depending on their service level. This helps cover unexpected incidents without additional out-of-pocket expenses. We understand how frustrating it can be when a claim isn’t approved, and we truly appreciate your feedback.
Additionally, we’ve updated our model to offer two service tiers for our owners, recognizing that not everyone’s needs are the same. While we have introduced Plus, we have not removed any of the core services that were previously provided. Instead, we’ve added additional services at a 15% rate for owners interested in enhanced support.
While we aim to provide value through dynamic pricing, guest support, and coordination services, our model may not be the perfect fit for everyone. Your input is important to us, and we will continue using feedback like yours to improve our services. If there’s anything we can do to help, please don’t hesitate to let us know.
As soon as I rented, Evolve stayed in communication with me. As the dates became closer the communication became more frequent and more detailed. Very pleased. Made it feel that they were on top of your stay with every detail
As a mid term property owner, Evolve has been great. They walked me through the set up process, took photos and got me a tenant right away for a 3 month stay. I am very happy with how they treat thier property owners.
This home was wonderful: extremely clean, spacious, comfortable, and perfect for an extended family vacation. It was well-stocked, particularly the kitchen and the amount of towels. The lanai and pool area was a great place to relax. The hosts were accessible and very pleasant. I would highly recommend this property!
This rental was just impeccable, from the location, the privacy, the details in the decorations, treats left, the coffee bar, the ease of checking in and out, comfort of the beds, the cleanliness's. I could go on and on and I did! The hot tub made it exponentially more perfect!
I will definitely request this perfect rental again for our next trip!
I have heard so many stories from family members about places they stayed that they had to clean before daring to enter. Our place was so clean I felt right at home. It was well stocked and our host was as sweet and as accommodating as could be. We loved it.
Everything about our stay at Kick Back Corral was terrific. The kitchen had everything we needed and the more and the hot tub was a blessing after our days of activity. Great place - hope to be back.
Three families converged from three states, gathering at this wonderful property in Mountain Home for three days of reunions. There were wonderful beds, game rooms, great kitchen and gathering areas. The whole family loved our time.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re sorry to hear about your frustration and understand how challenging unexpected property damages can be. Our goal is always to support homeowners while ensuring a great experience for guests, which is why we have policies in place regarding cancellations.
When a booking is canceled due to property issues, fees may apply to cover guest accommodations and ensure a smooth experience for everyone involved. However, we do offer reimbursement for cancellations when property damage deems the home uninhabitable for guests. If you believe your situation qualifies, we’d be happy to review it further—please don’t hesitate to reach out to our team directly.