eVacuumStoreReviews 118

Find someone else to do business with. They don't answer emails in a timely manner. I was sent the wrong hose they said they would send return shipping and didn't. They wouldn't mail the right one until they received the return and pay for the new one. Then they had to order it before they could ship it took about a month and a half to finalize Custom service was nonexistent and RUDE

I have done business with vacuum for the last 15 to 20 years purchasing bags and other equipment for my built-in Nutone vacuum. After 30+ years of good service, the Nutone vacuum broke down. My first choice was Evacuum. I spoke to the service representative at Evacuum told them exactly what I wanted Plus, they consulted my previous purchases and knew. I was replacing anPlus, they consulted my previous purchases and new. I was replacing a whole house vacuum. We on the price and they shipped it out. When we received the vacuum, I had to go visit my sick mother in another part of the state so I had a friend do the install. When we came back, everything looked fine. The vacuum looked similar and it worked. The same to me. Unbeknownst to me they had sent us a vacuum that was designed for garage use only. That vacuum has now burned out after three years I Contacted Evacuum and they told us to contact the manufacturer. The manufacturer told us we could pay for a service person that would cost us $500. Evacuum has made no effort to help resolve this issue. This was their mistake by shipping the wrong vacuum! DO NOT purchase a vacuum from Evacuums! There customer service will disappoint you!
John Key

Stumbled across this site while hunting for a replacement vacuum cleaner. First thought was to look at the "Brazilian region" site. After sort of finding what I was looking for, decided to search for that vacuum and eVacuumStore came up with a better price for the same model. In addition, an extra 10% discount was given on the order that included free shipping. All in all saved around $50.00 extra. Also the shipping was fast with delivery. So it pays to do your research.

Search the brand, select the items, order, and finally review the order, click confirm the order and paid. Easy. Thanks eVacuum store.

I recently purchased the Miele Classic C1 Pure vacuum from eVacuumStore, and I couldn't be happier with my decision. From the moment I placed the order, the entire purchasing process was smooth and hassle-free. The website was user-friendly, making it easy to find and select the vacuum I wanted.

One aspect that truly impressed me was the prompt and efficient delivery. The vacuum arrived at my doorstep within a few days, well-packaged and in perfect condition. The shipping process was handled with care, ensuring the product's safety during transportation.

As for the Miele Classic C1 Pure itself, it has exceeded my expectations. The vacuum's performance is exceptional, effortlessly tackling dirt, dust, and pet hair on various surfaces. Its powerful suction and reliable cleaning capabilities make every cleaning session a breeze. I particularly appreciate the convenient features, such as the adjustable power settings and the long cord that allows me to cover larger areas without constantly unplugging and replugging.

The build quality of the Miele Classic C1 Pure is impressive, showcasing durability and longevity. The design is sleek and compact, making storage a breeze. I also appreciate the included attachments that provide versatility for different cleaning needs, from reaching tight corners to tackling upholstery and curtains.

Overall, my experience with eVacuumStore and the Miele Classic C1 Pure has been outstanding. I highly recommend both the retailer and this particular vacuum model to anyone in search of a reliable, high-quality cleaning solution.

I tried to order filters online and could not decide what I actually needed so I called this company to place the order. This Yankee lady was insistent that I needs a particular filter, so I gave her my cc and info. When I received them, indeed they were not what I described to her. After going through 4 different people that refused to understand my frustration, I am still stuck with 2 boxes of the wrong filter. No matter how many times I described my filter along with a picture, I was told that filter had been changed to the felt filters I was sent. I tried the filter in my machine and am convinced these people are thick and do not intend to correct my problem because they refuse to admit there is a problem
GW

So much for customer service. I purchased two boxes of Sebo Vacuum bags. Cost $75. Bought wrong model. I only found out when I used up all of my existing bags. They refused a return or exchange. This is bad customer service. I would never do this to one of my customers. It guarantees this kind of review.

Ordered an important part for a vacuum that i needed for my business. I received email that item was shipped 9/27 by USPS priority. After 3 days and not receiving order i checked the tracking and it stated that a label has been created but not shipped. I called the customer service on 10/4 too inquire why the order STILL was in preshipment. I talked to a confused and unorganized operator who promised me shed get back to me during the day to rectify the situation. After no call for 8 hrs i called again and the explanation i got was that the item was shipped the 27th - i explained to the agent that USPS tracking still had the item in preshipment... she then told me she had no idea what was going on and would have to investigate it again- i then canceled the order and bought item on amazon and it will be here in 2 days. I tried to give another vendor a chance to get my business instead of amazon, but this company fell way short- do not use, bad company and very unorganized.

I was very pleased to receive my replacement hose for my Sebo Vacuum. It fits perfectly. I called the company first to obtain the correct part no.

Ordered belts and filters for our Bissell. There was a delay in shipping due to an understandable supply chain delay. When finally shipped, we did not receive the goods. The post office showed delivery but we never received it. Contacted eVacuumStore and they immediately started a file. I received a message from them stating that the shipment was being returned to them and that they would refund or replace the order. We asked for a replacement as we wanted the merchandise. That was three months ago. We have had one follow-up message saying they would email us when a refund was issued. To date, we have no belts or filters, no refund, and no email. Our experience with eVacuumStore has turned very sour from what could have been a great customer service opportunity.

The initial order of my power nozzle seemed to be very smooth, to the point that I made comments about how easy it was to place the order. It was after that, the customer service fell to pieces. Extremely rude representative I just hung up with again. The team at EVacuum seems as if they have absolutely no idea what they are doing, or selling. My product will be returned immediately, so i can order from a professional organization. Do not use this company.

I received my order rather quickly and the items were exactly what I ordered. My city store had been out of my necessary bags for months, so I chose to order from this company. Glad I did and will from now on.

I bought a electrolux central vacuum in april of 2020. My house was not finised until May of 2021, so i never had a chance to use it until then. Within an hour or use rhe vacuum put out smoke and set our smoke detectors off while my wife was on the other side of the house. Turns out the motor was defective and setting off sparks. Called evacuumstore and they said they'd warranty and send the motor out. On june 8, i called back and asked for instructions on how to install it and the vacuum store said they didn't have any and would not pay for labor. I never received the motor. Called again june 25 to check the status. No ETA or nothing they could do. Called waited almost a month and called in to check the status. No status. I asked if they'd back their product and send me a new one if i sent mine back. Their manager josh said he couldn't and the way they back their products is by providing a Manufacturers warranty. They will not assist you or do anything, even if your product is dangerous. Don't do business with them. Even for a 1500 dollar purchase, they will not assist.

Warning this company is a fraud I never received my vacuum and the customer service is bad. I ordered a $600 dollar vacuum.

They claimed to have sent a 2nd shipment, I never received it. AND I also never received an email with tracking number or ANYTHING, notifying me of this new vacuum coming in.

How can I be on the lookout for a package when these people don't update me?

After this, I contacted UPS to set up a claim, and get this figured out and they claim that Evacuum store provided them a different address than the one I gave Evacuumstore. I made Evacuumstore aware of this situation, and they still refused to help me.

The chat representatives were Sean and Mike. I spoke with Sean about my order twice & the last time, he had the audacity to end the chat on me- not professional at all.

All in all, the sales manager refused to give me a refund and categorize my order as a fraud (only because my IP addresses showed that I was in Texas and Mexico, which is totally normal for a person going on vacation).

They make no sense my vacuum never got home and I'm so mad at how they never answer honestly about my order!

Below are the conversations I had with all the different people from Evacuumstore and UPS.

What a disappointment. When my expedited (at my expense) shipment didn't leave their warehouse on time I was told to refuse the delivery. I did so and waited six weeks for a refund. On calling their 'returns' department today and speaking with Andrew I was told that I had already been refunded three weeks ago (which, if true, is not appearing on my credit card statement online). When I said I hadn't received the refund, he told me it can take a day or two to appear (which is odd, as he said it was issued more than three weeks ago). When I told him again that it isn't there, he hung up on me.

I disputed with American Express. "Service" from this company has been a disappointment from the get-go. I bought elsewhere and recommend that others do the same.