Europcar Greece

The checkout time was unbelievably long. I had reserved my car online, and when I approached the rental counter at the Athens airport there were 6 customers in front of me and there were two agents working at the counter. After an HOUR and fifteen minutes I had my papers to go retrieve the car. What astounded me was the inefficient repetition - most of the questions I was asked by the friendly rental agent were part of my Europcar profile. I believe the system was slow, because entering the redundant items like my e-mail address etc., took 3 - 4 minutes per entry. Once the paperwork was complete, receiving the actual car took another 20 minutes. Due to the lengthy checkout process, we had to travel to our destination in darkness, and on small winding Greek roads I did not find it safe. The car, a Nissan Mitra, was excellent - clean, excellent condition and very low fuel consumption. Returning the car was a reasonably quick process.

The car i received (nissan Juke) was not the car i ordered and paid (Jeep Renegade). There was no other option then to accept the Nissan. I paid €400,- more to have a bigger car (for my family and luggage) and didn't get any refund.

The car was brand new and reliable (Peugeot 208 diesel).
A pick up service was offered (for 15' walking distance) which was fast and uncomplicated.
The car seat ordered was of poor quality and not isofix (compromised safety).

Finding Europcar on the Airport Heraklion was a little bit difficult, but after calling the number on our reservation-letter, it was very easy.
Someone from Europcar brought us to the office from Europcar, where we signed some documents and got our car - this took about 30-45 Minutes.
Everything was perfect, the car was totally ok (we got a Mitsubishi Spacestar, wich is a little bit small/low for greek streets).
On the last day, we thought it would take much longer to return our car, like on the first day, but we were finished in about 10 Minutes and someone from Europcar brought us back to the Airport.

Everything was perfect!

Helpful staff, clean car and offices. I used them the past couple of months 3 times in Athens airport, 2 in Chania for daily business trips. Strongly recommended, thanks

Car fine. Needed credit card but debit accepted eventually deposit also taken no receipt. Trust all is OK. Unexpected late arrival charge made. No instructions for drop off, still unsure what we do today. Greet on arrival was nice.

Very helpful! Especially Angelica who looked after everything regarding our rental she was amazing and would highly recommend her. I do have a query about the pricing now I am back but I'm sure she will sort it all out for me.

Pick up was really fast. Registration took a lot of time, although I have all the information saved during the booking (address, driver license and mileage), she had to input everything again manually. But very friendly and helpful

Great car, terrific price, wonderful service on pick up.
Terrible and rude service from the europcar representative upon return of vehicle. Still waiting 3 days later for the purchase authorization to be lifted from my credit card.

The experience was good however at pick up we were notified that there is an additional drop charge which was unexpected. This costs would be best noticed at booking so that a true cost comparison can be made with other providers.

Probably the best customer service I have ever experienced at a car rental company ever, anywhere (and I travel extensively around the world), thanks to the two wonderful staff members at the Athens airport, whose names unfortunately I cannot remember. Pity, because I wanted to mention them by name in this review. They were a lady and a gentlemen, and they were both exceedingly helpful and polite. The only other place where I have experienced such pampering was in Japan. Truly remarkable. And the car was awesome, a new Toyota Corolla with very low mileage that drove beautifully. As a long-time, loyal Lexus owner, that part did not surprise me, but some renters tend to abuse their cars. This one was an absolute joy to drive.

All ok, as always. Good cars, easy pick up and shuttle to airport.
Negative: the "documents" part is still too long. Why to give again and again passport, credit cards, driving licence... when you are a regular member and renting regularly? At the end time being a member of not is exactly the same (i saw it with parallel clients)

Not booking with Europcar globally ever again!
Hidden fees which are not shown when making the booking. Clear issue in the website not showing extra charges for when dropping off the car "out of hours".
They local branch has acknowledged the issue but could not deal with it themselves and not willing to provide a refund. I have contacted Europcar's global customer support and still waiting for a response (it's been more than a week and they say they reply back within 4 hours….). Ridiculous

The customer service was superb, price and car were very good. Overall highly recommended!
(That said after bad experience with different company, we switched to rental car europcar in the middle of our trip, it was the best decision).

Unfortunately we waited a long period of time on the shuttles parking, as nobody told us that your office is now in the airport!
Office efficient, polite but straight! Not willing to discuss modification of duration of my next reservation in august …

Europcar has offered us a very good service. They have very polite stuff, which answered all questions we had. We were met by an employee at the airport, who escorted us to the rental agency. The car was very new (2021 model), with only 1,500 km.

I gave a wrong arrival time of my flight (my fault!), so that as I arrived no one was waiting for me. I called the hotline and just 15 min later a shuttle picked us up and brought us to the car (the station is about 5 minutes drive from the Heraklion airport). Very quick and nice service - thanks very much!

Super efficient service as such at pick up in Athens Acropolis office ( special mention for mrs Anastasia!) as at return point in there airport ( tall guy with bushy beard. Can't recall his name)

10 on 10!

After having called the local Europcar agency we had to wait another 30 minutes in front of Mykonos airport for the pickup-service.

Finally the car we received was one category smaller and had only four seat belts for the five of us.

We'll see, if Europcar will be able to change the vehicle very soon as agreed!

The car was very useful and gave us the freedom to go around. We noticed a lot of people waiting for taxis or tour buses very frustrated and we thought to ourselves thank god we rented a car! I definitely recommend Europcar because they also have good rates!